Philips dealer or contact the Service Department of Philips Domestic Appliances and Personal Care
BV.
Frequently asked questions
This chapter lists the questions most frequently asked about the appliance. If you cannot find the
answer to your question, contact the Customer Care Centre in your country.
General:
Question
Answer
Why does the soleplate stay
cold although I have plugged
in the iron?
There may be a connection problem. Check the mains cord, the
plug and the wall socket.
The temperature dial may be set to MIN. Set the temperature
dial to the required position.
Why do water droplets drip
onto the fabric?
The cap of the filling opening may not be closed properly. Press
the cap until you hear a click.
You may have poured an additive into the water tank. Rinse the
water tank and do not put any additive in the water tank.
The iron may not be hot enough for steam ironing. Set the
temperature dial to a temperature suitable for steam ironing (
2
to MAX). Put the iron on its heel and wait until the amber
temperature light goes out.
Why do flakes and impurities
come out of the soleplate
during ironing?
Hard water forms flakes inside the soleplate. Use the Calc-Clean
function one or more times (see chapter ‘Cleaning and
maintenance’).
Why does the red light flash
(GC3360 only)?
The safety shut-off function may have switched off the iron (see
chapter ‘Features’). Move the iron slightly to deactivate the safety
shut-off function. The red light goes out.
Why does water drip from
the soleplate after the iron
has cooled down or has
been stored (GC3321/3320
only)?
You may have put the iron in horizontal position with water still
left in the water tank. Empty the water tank and set the steam
control to position 0 after use. Store the iron on its heel.
Steam ironing:
Question
Answer
Why doesn’t any
steam come out of
the iron?
There may not be enough water in the water tank. Fill the water tank
(see chapter ‘Preparing for use’).
The steam control may be set to position 0. Set the steam control to a
position between 1 and 4 (see chapter ‘Using the appliance’).
EnGlish
10
Summary of Contents for GC3320
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