9
Troubleshooting
This chapter summarizes the most common problems you could encounter with the appliance. If you
are unable to solve the problem with the information below, visit
www.philips.com/support
for a list
of frequently asked questions or contact the Consumer Care Center in your country.
Problem
Possible cause
Solution
The iron does not
produce any steam.
There is not enough water in
the water tank.
Fill the water tank. Press and hold the
steam trigger until steam comes out. It
may take up to 30 seconds until steam
comes out.
You did not press the steam
trigger.
Press and hold the steam trigger until
steam comes out.
The steam function has
been disabled until you have
performed the Calc-Clean
process.
Perform the Calc-Clean process to
restore the steam function. (see chapter
‘Cleaning and maintenance’)
At the start of your ironing
session, the steam trigger
has not been pressed long
enough.
Press and hold the steam trigger until
steam comes out. It may take up to 30
seconds until steam comes out.
No steam comes out of
the soleplate, the light
of the CALC CLEAN
button flashes and the
appliance beeps.
You have not done or have
not completed the Calc-Clean
process.
Perform the Calc-Clean process to
enable the steam function again (see
chapter ‘Cleaning and maintenance’).
Water droplets come out
of the soleplate.
After the Calc-Clean process
remaining water may drip out
of the soleplate.
Wipe the soleplate dry with a piece of
cloth. If the Calc-Clean light still flashes
and the appliance still beeps, perform
the Calc-Clean process (see chapter
‘Cleaning and maintenance’).
You have used the steam
boost function too frequently.
Use the steam boost function only for
stubborn creases. It is recommended
not to use it for more than 5 times within
3 minutes.
The Calc-Clean process has
not been completed.
You have to perform the Calc-Clean
process again (see chapter ‘Cleaning and
maintenance’).
Steam condenses into water
in the hose when you use
steam for the first time or
have not used it for a long
time.
This is normal. Hold the iron away from
the garment and press the steam trigger.
Wait until steam instead of water comes
out of the soleplate.
Dirty water and
impurities come out of
the soleplate.
Impurities or chemicals
present in the water have
deposited in the steam vents
and/or soleplate.
Perform the Calc-Clean process
regularly (see chapter ‘Cleaning and
maintenance’).
Water flushes out of the
soleplate.
You have accidentally started
the Calc-Clean process
(see chapter ‘Cleaning and
maintenance’).
Switch off the appliance. Then switch it
back on again. Let the iron heat up until
the ‘iron ready’ light lights up steadily.
The Calc-Clean process
does not start.
You have not pressed the
CALC-CLEAN button for
2 seconds until the appliance
started beeping.
See chapter ‘Cleaning and maintenance’.
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