Guarantee & service
If you need information or if you have a problem, please visit the Philips
website at
www.philips.com
or contact the Philips Customer Care Centre
in your country (you find its phone number in the worldwide guarantee
leaflet). If there is no Customer Care Centre in your country, go to your
local Philips dealer or contact the Service Department of Philips Domestic
Appliances and Personal Care BV.
troubleshooting
This chapter summarises the most common problems you could
encounter with the appliance. If you are unable to solve the problem with
the information below, contact the Customer Care Centre in your country.
Problem
Cause
Solution
The appliance does
not become hot.
There is a connection problem.
Check the mains cord, the plug and
the wall socket.
You have not switched on the appliance.
Press the on/off button.
The set temperature is too low.
Set a higher temperature.
Smoke comes out
of my new iron
when I switch it on.
Some parts of the appliance have been
lightly greased in the factory and may
initially give off some smoke when heated.
This phenomenon is normal and
ceases after a short while.
The iron does not
produce any steam.
There is not enough water in the water
tank.
Fill the water tank. See chapter
‘Preparing for use’, section ‘Filling the
detachable water tank’.
The steam generator has not heated up
sufficiently.
Wait approx. 2 minutes until the
steam light stays on continuously.
The set ironing temperature is too low for
steam ironing.
Set a temperature of
2
or higher.
You have set steam setting
a
(no steam).
Set steam setting
]
(minimum
steam),
[
(moderate steam) or
p
(maximum steam).
You have not placed the water
tank properly in the steam generator.
Place the water tank properly in the
steam generator (‘click’).
When the iron is set to a very high
temperature, the steam produced is
dry and hardly visible. It is even less
visible when the ambient temperature is
relatively high and it is entirely invisible
when the temperature is set to MAX.
Set the iron to a lower temperature,
e.g.
2
, to check if the iron actually
produces steam.
Water droplets
come out of the
soleplate.
The set temperature is too low for steam
ironing.
Set a temperature of
2
or higher.
EnGlish
16
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