troubleshooting
This chapter summarises the most common problems you
could encounter with the appliance. If you are unable to
solve the problem with the information below, contact the
Consumer Care Centre in your country.
Problem
Possible cause
Solution
The ironing board
cover becomes
wet or there are
water droplets on
the garment during
ironing.
This may be caused by steam
condensing on the ironing board
cover after a long ironing session.
Replace the ironing board cover if the foam
material has worn out. You can also add an
extra layer of felt material under the ironing
board cover to prevent condensation on the
ironing board. You can buy felt in a fabric shop
or in our Philips online shop.
You may have an ironing board
cover that is not designed to
cope with the high steam rate of
the steam generator.
Put an extra layer of felt material under the
ironing board cover to prevent condensation
on the ironing board. You can buy felt in a
fabric shop or on our Philips online shop.
Water droplets
come out of the
soleplate.
The steam that was still present
in the hose has cooled down
and condensed into water. This
causes water droplets to come
out of the soleplate.
Steam away from the garment for a few
seconds.
Steam and/or
water comes out
from the EASY DE-
CALC knob.
The EASY DE-CALC knob is
not tightened properly.
Switch off the appliance and wait for 2 hours
for the steam generator to cool down. Unscrew
the EASY DE-CALC knob and screw it back
onto the steam generator properly. Note: Some
water will escape when you remove the knob.
The rubber sealing ring of the
EASY DE-CALC knob is worn.
Contact an authorised Philips service centre
for a new EASY DE-CALC knob.
Dirty water and
impurities come out
of the soleplate or
the soleplate is dirty.
Impurities or chemicals present
in the water have deposited in
the steam vents and/or on the
soleplate.
Clean the soleplate with a damp cloth.
Too much scale and minerals
have accumulated inside the
steam generator.
Descale the steam generator regularly (see
chapter ‘Cleaning and maintenance’ section
‘EASY DE-CALC’).
The iron leaves a
shine or an imprint
on the garment.
The surface to be ironed was
uneven, for instance because you
were ironing over a seam or a
fold in the garment.
Perfect Care is safe on all garments. The shine
or imprint is not permanent and will come off
if you wash the garment. Avoid ironing over
seams or folds or you can place a cotton cloth
over the area to be ironed to avoid imprints at
seams and folds.
EnGlish
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