Frequently asked questions
This chapter lists the questions most frequently asked about the appliance. If you can’t find the answer to your question, contact the
Customer Care Centre in your country.
Question
W
hy doesn’t the appliance work?
Why does the iron/steamer remain
cold?
Why does the iron/steamer switch
off?
Why does the refreshing mode switch
off?
Why doesn’t the iron/steamer
produce any steam?
Why does the appliance produce
noise?
Why is the airflow insufficient?
Why are there water droplets/wet
spots on the ironing board?
Why do water droplets come out
of the iron/steamer?
Why does the light on the
iron/steamer blink?
Why does the water tank light
blink?
Why does the power-on light on
the appliance blink?
Why does the rinse tray light blink
and the appliance beep?
Why does smoke come out of the
iron/steamer?
What is the purpose of the blowing
mode?
What is the purpose of the suction
mode?
Answer
There may be a connection problem. Check the mains cord, the plug and the wall socket.
The iron/steamer may not be switched on. Take the iron/steamer out of the storage compartment and press
the on/off button on the iron/steamer once.
The automatic Calc-Cleaning process may be in progress or the rinse tray is full. Wait until the Calc-Cleaning
process is finished. During Calc-Cleaning, the power-on light blinks for 3 minutes. After Calc-Cleaning, the rinse
tray light blinks and you will hear a few beeps. Empty the rinse tray and put it back in place. Then switch on the
iron/steamer.
The auto-shut-off function may have been activated. The appliance is switched off automatically when the
steam activator on the iron/steamer has not been used for 5 minutes. Deactivate the auto-shut-off function
by pressing the on/off button on the iron/steamer once. Wait until the light on the iron/steamer stops blinking
and starts burning continuously.
The refreshing mode runs for 10 minutes and then switches off automatically. You can switch the refreshing
mode back on by pressing the refreshing button.
There may not be enough water in the water tank or the water tank is not properly placed in the water tank
compartment. Fill the water tank and put it back into the water tank compartment properly.
The appliance may not be hot enough for steaming. Heating up takes two minutes. Wait until the light on the
iron/steamer stops blinking and starts burning continuously. Then press the steam activator to start steaming.
You may not have pressed the steam activator. Press the steam activator on the handle of the iron/steamer to
start steaming.
When you hear an intermittent noise, water is intermittently pumped from the water tank into the boiler.
If the noise continues for a long time or if it becomes very loud, first check whether the water tank is properly
inserted into the appliance. If this is the case but the noise still persists, switch off the appliance and contact
the Philips Customer Care Centre or your Philips dealer.
The appliance is equipped with an illuminiated fan that runs continuously during use. This fan optimises the
performance of the appliance and cannot be switched off.
The air vent slides are probably in the wrong position. In ironing and steaming mode, the air vents must be
closed by setting both air vent slides to the ironing position. It is normal for some air to come out of the vents
after they have been closed; this does not affect the performance of the appliance. In refreshing mode, the air
vents must be opened by setting both air vent slides to the refreshing position.
If the ironing board is used for a prolonged period, too much steam condenses inside the ironing board,
causing wet spots on the cover. After use, leave the ironing board folded out for some time to let it dry.
Alternatively, press the refreshing button and let the fan operate until the appliance switches off automatically
after 10 minutes. Then unplug and store the appliance.
Water collects inside the hose of the iron/steamer. This means that water droplets will come out of the
iron/steamer during the first few seconds of steaming at the start of an ironing/steaming session and after an
interruption during the session.
The temperature setting of the iron is too low. Set the temperature dial of the iron to two dots or higher.
The iron/steamer is not yet ready for use; the boiler is still heating up. Wait for 2 minutes until the light stops
blinking and starts burning continuously. Then press the steam activator on the iron/steamer to start steaming.
The water tank is empty or not properly placed. In this case, the water tank light blinks, the appliance beeps
and the iron/steamer does not produce steam when the steam activator is pressed. Fill the water tank and
insert the water tank properly by pushing it firmly into the water tank compartment.
The power-on light blinks during the Calc-Cleaning process, which is performed automatically once every
few ironing sessions. The Calc-Cleaning process is designed to keep the appliance scale-free. Wait until the
Calc-Cleaning process is completed (when the rinse tray light starts blinking and the appliance beeps), empty
the rinse tray and reinsert it. Then switch on the iron/steamer.
When the Calc-Cleaning process is finished, the rinse tray light starts blinking and the appliance beeps.
Empty the rinse tray and reinsert it before switching on the iron/steamer.
Some smoke may come out of the iron/steamer when you use the appliance for the first time because some
parts of the appliance have been lightly greased. This smoke is normal and will cease after a short while.
When you use the blowing mode, the garment lies on a cushion of air. This prevents shine and seam imprints.
When you use the suction mode, the garment is held flat and neat on the ironing board.
This ensures crease-free ironing.
