11
EN
7
Philips GoPure car air purifier troubleshooting
Problem 1
Philips GoPure Car air purifier
does not start.
Solution 1
• Verify that the 12V power
supply is on.
• Check the power
connection and make sure
the socket is properly
inserted.
• Make sure the top cover
is pushed down to
lock properly.
• Press the power button
again. If your device still does
not restart, please contact
your retailer.
Problem 2
Some cars continue to power
the 12V outlet when the engine
is off.
Solution 2
To avoid draining the battery,
Philips GoPure car air purifier
will automatically power off after
two hours of continuous running.
• To restart your device,
press the power button.
Problem 3
After filter replacement, Philips
GoPure filter replacement
indicator remains red at restart.
Solution 3
The power button was not
properly pressed.
• Repeat the reset steps
section 5.2.
• If filter replacement
indicator turns off, the device
has been reset properly.
Problem 4
The Philips GoPure motor stops
running for a short while.
Solution 4
This is normal: the device has
a voltage protection.
At times, the voltage supply
from vehicle may vary and
fluctuant, in these cases,
the device will turn off
automatically. Touch the
power button to restart
the device.
Problem 5
Philips GoPure healthy-air
indicator does not change
for a very long time
.
Solution 5
It may simply indicate stable
air quality.
It may also indicate that
the air intake slots are
obstructed or polluted.
• Make sure the air
circulation around the device
is free.
• Restart the device.If the
problem remains, please
contact your retailer.
Problem 6
Philips GoPure healthy-air
indicator changes frequently.
Solution 6
This is normal and the device
is working properly. When
the air quality is poor, the
device performs its cleaning
process. However,
the healthy-air indicator
reflects the air quality near
the device. At times, this
may bring a frequent air
quality display change. Let
the GoPure car air purifier
perform its cleaning process.
When the air reaches good
quality, the healthy-air
indicator will turn blue
as described.
Problem 7
Philips GoPure healthy-air
indicator shows a blue light, but
some odor remains in the car.
Solution 7
Philips GoPure healthy-air
indicator only reflects dust-
related pollution in the air.
It does not indicate chemical
pollution. However, Philips
GoPure car air purifier still
removes dust and chemical
pollutants while running.
• Let the device perform its
cleaning process and the air
quality will improve rapidly.
Problem 8
Philips GoPure car air purifier
has been running for a long
time, yet my new car continues
to produce unpleasant odor.
Solution 8
Some unpleasant odor in
new cars may come out
continuously from a variety
of sources.
GoPure car air purifier device
continues to purify the air.
However, some odors may
be produced continuously.
GoPure car air purifier
reduces the air pollutants
considerably.
• To speed up the air cleaning
process in a new car, you
may run GoPure car air
purifier in
Boost
mode
(section 4 in page 7).
