Troubleshooting
If you encounter problems when using this cooker, check the following points before requesting service.
If you cannot solve the problem, contact the Philips Consumer Care Center in your country.
Problem
Possible cause
Solution
The light on the buttons
does not go on.
There is a connection problem.
Check if the power cord is
connected to the cooker properly
and if the plug is inserted rmly
into the power outlet.
The light is defective.
Take the appliance to your
Philips dealer or a service center
authorized by Philips.
The display does not
function.
The cooker is not connected to
power supply.
If there is no power supply, the
power failure backup function
does not work and the display
does not function.
The battery that supplies power to
the display is empty.
Take the appliance to your
Philips dealer or a service center
authorized by Philips to have the
battery replaced.
The rice is not cooked.
Not enough water has been added. Add water according to the scale
on the inside of the inner pot.
The cooking process has not
started.
You did not press OK button.
The inner pot is not properly in
contact with the heating element.
Make sure that there is no foreign
residue on the heating element
and the outside of the inner pot
before switching the rice cooker
on.
The heating element is damaged, or
the inner pot is deformed.
Take the cooker to your Philips
dealer or a service center
authorized by Philips.
The cooker does not
switch to keep-warm
mode automatically.
You are using Steam menu.
The automatic keep-warm mode
only applies to other 5 menus.
The temperature control is
defective.
Take the appliance to your
Philips dealer or a service center
authorized by Philips.
The rice is scorched.
You have not rinsed the rice
properly.
Rinse the rice until the water runs
clear.
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