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EN
17 Troubleshooting
If you encounter problems when using this cooker, check the following points before requesting service.
If you cannot solve the problem, contact the Philips Consumer Care Center in your country.
Problem
Possible cause
Solution
The light on the
buttons does not
go on.
There is a connection problem.
Check if the power cord is connected to the
cooker properly and if the plug is inserted
rmly into the power outlet.
The light is defective.
Take the appliance to your Philips dealer or a
service center authorized by Philips.
The display does
not function.
The cooker is not connected to
power supply.
If there is no power supply, the power failure
backup function does not work and the
display does not function.
The battery that supplies power
to the display is empty.
Take the appliance to your Philips dealer or a
service center authorized by Philips to have the
battery replaced.
The rice is not
cooked.
Not enough water has been
added.
Add water according to the scale on the
inside of the inner pot.
The cooking process has not
started.
You did not press OK button.
The inner pot is not properly in
contact with the heating element.
Make sure that there is no foreign residue on
the heating element and the outside of the
inner pot before switching the rice cooker
on.
The heating element is damaged,
or the inner pot is deformed.
Take the cooker to your Philips dealer or a
service center authorized by Philips.
The cooker does
not switch to
keep-warm mode
automatically.
You are using STEAM or CAKE
menu.
The automatic keep-warm mode only applies
to other 5 menus.
The temperature control is
defective.
Take the appliance to your Philips dealer or a
service center authorized by Philips.
The rice is
scorched.
You have not rinsed the rice
properly.
Rinse the rice until the water runs clear.
Water spills out
of the appliance
during cooking.
You added too much water to
the rice.
Make sure that you add water to the level
indicated on the scale inside the inner pot that
corresponds to the number of cups of rice
used.
Make sure the water does not exceed the
next level on the scale, as this may cause the
appliance to over ow during cooking.