26
ENGLISH
Guarantee and support
If you need information or support, please visit
www.philips.com/support
or read the separate worldwide
guarantee leaflet.
Troubleshooting
This chapter summarizes the most common problems
you could encounter with the appliance. If you are unable
to solve the problem with the information below, visit
www.philips.com/support
for a list of frequently asked
questions or contact the Consumer Care Center in your
country.
Problem
Possible cause
Solution
The outside of
the appliance
becomes hot
during use.
The heat inside radiates
to the outside walls.
This is normal. All handles and knobs
that you need to touch during use stay
cool enough to touch.
The pan, basket, fat reducer, and the
inside of the appliance always become
hot when the appliance is switched on
to ensure the food is properly cooked.
These parts are always too hot to touch.
If you leave the appliance switched on
for a longer time, some areas get too
hot to touch. These areas are marked on
the appliance with the following icon:
As long as you are aware of the hot
areas and avoid touching them, the
appliance is completely safe to use.
My home-made
fries do not turn
out as I expected.
You did not use the right
potato type.
To get the best results, use fresh floury
potatoes. If you need to store the
potatoes, do not store them in a cold
environment like in a fridge. Choose
potatoes whose package states that
they are suitable for frying.
The amount of
ingredients in the
basket is too big.
Follow the instructions in this user
manual to prepare home-made
fries (see ‘Food table for Smart Chef
programs’ or download the free Airfryer
App).
