Philips HearLink 2000 BTE PP, User Manual

Page 1: ...User Guide miniRITE HearLink Receiver in the Ear Hearing Aids ...

Page 2: ......

Page 3: ...R7010 GTIN 05714464002801 HearLink 5010 MNR HL 5010 MNR HER5010 GTIN 05714464002795 HearLink 3000 MNR HL 3000 MNR HER3000 GTIN 05714464002757 HearLink 2000 MNR HL 2000 MNR HER2000 GTIN 05714464002740 with NFMI and 2 4 GHz radio functionality The following acoustic options are available for the above families 60 Speaker 85 Speaker 100 Speaker power aid 100 Speaker with Power Mold power aid 105 Spea...

Page 4: ... Right Yes No Volume Control Yes No Yes No Program Button Yes No Yes No Mute Yes No Volume Control indicators On Off Beeps at min max volume On Off On Off Clicks when changing volume On Off On Off Beeps at preferred volume On Off Battery indicators On Off Low battery warning On Off ...

Page 5: ...rranty certificate Name of owner Hearing care professional Hearing care professional address Hearing care professional phone Purchase date Warranty period Month Model right Serial no Model left Serial no ...

Page 6: ...zed party exposure to corrosive conditions physical changes in your ear damage due to foreign objects entering the device or incorrect adjustments are NOT covered by the limited warranty and may void it The above warranty does not affect any legal rights that you might have under applicable national legislation governing sale of consumer goods Your hearing care professional may have issued a warra...

Page 7: ...arefully including the warning sections This will help you to get the most out of your new hearing aid Your hearing care professional has adjusted the hearing aid to meet your needs If you have further questions please contact your hearing care professional More information is available on www hearingsolutions philips com ...

Page 8: ... hearing aid fitting performed by your hearing care professional Intended use The hearing aid is intended to amplify and transmit sound to the ear and thereby compensate for impaired hearing within mild to moderate to profound hearing loss This hearing aid is intended to be used by adults and children older than 36 months ...

Page 9: ...g aid 16 Battery size 312 17 MultiTool for handling batteries and cleaning 18 Turn the hearing aid ON and OFF 19 When to replace a battery 20 Replace the battery 21 Put on the hearing aid 23 Caring for your hearing aid 24 Standard earpieces dome or Grip Tip 26 Replace dome or Grip Tip 27 ProWax miniFit filter 28 Replace ProWax miniFit filter 29 ...

Page 10: ...olume optional 35 Change program optional 36 Mute the hearing aid optional 38 Quick reset 39 Using hearing aid with iPhone iPad and iPod touch 40 Pairing hearing aid with iPhone 41 Re connect your hearing aid s to your iPhone iPad or iPod touch 44 Philips HearLink app 45 Wireless accessories optional 47 Other options optional 48 General warnings 49 Warning to hearing aid dispensers 55 ...

Page 11: ...Troubleshooting guide 58 Water dust resistance 60 Conditions of use 61 Mobile phone 62 Technical information 64 Technical data 68 ...

Page 12: ...12 Identify your hearing aid speaker and earpiece Speakers miniRITE hearing aid comes with three different speakers Ear grip optional Speaker 60 Speaker shown 60 Speaker 85 Speaker 100 Speaker ...

Page 13: ...wer Mold speakers Dome Open Dome shown Grip Tip VarioTherm Micro Mold or Lite Tip Micro Mold or Lite Tip 100 Speaker 105 Speaker Please see details for replacing the dome or Grip Tip in section Replace dome or Grip Tip VarioTherm is a registered trademark of Dreve ...

Page 14: ...14 Your hearing aid What it is Ear grip optional Battery drawer Speaker 60 Speaker shown Microphone openings Program Button Wax filter ...

Page 15: ...15 What it does Change program and volume and mute the hearing aid Contains the battery Battery drawer is also the on off switch Holds the speaker in place Sound in Sound out Wax protection of speaker ...

Page 16: ... right hearing aid as they might be programmed differently You can find left right color indicators in the battery drawer on 60 and 85 Speakers Indicators can also be found on 100 Speakers and some earpieces A RED indicator marks the RIGHT hearing aid A BLUE indicator marks the LEFT hearing aid ...

Page 17: ...miniature electronic device that runs on special batteries To activate the hearing aid you must insert a new battery in the battery drawer See how in the Replace the battery section Battery drawer Pull out to open Make sure the plus is visible ...

Page 18: ...ive devices Brush Wire loop Magnet MultiTool for handling batteries and cleaning The MultiTool contains a magnet which makes it easier to replace the battery in the hearing aid It also contains a brush and a wire loop for cleaning and removing ear wax from your earpiece If you need a new MultiTool please contact your hearing care professional ...

Page 19: ... the battery in place Turn the hearing aid ON and OFF The battery drawer is used to switch the hearing aid on and off To save battery life make sure your hearing aid is switched off when you are not wearing it Turn OFF Open the battery drawer ...

Page 20: ...e Bluetooth will be shut down and is not possible to use wireless accessories The Bluetooth word mark and logos are registered trademarks owned by the Bluetooth SIG Inc and any use of such marks by William Demant Holding A S is under license Other trademarks and trade names are those of their respective owners Three beeps The battery is running low Four beeps The battery has run out The batteries ...

Page 21: ...attery 2 Uncover Remove the sticky label from the side of the new battery Tip Wait 2 minutes so that the battery can draw air to ensure optimal function 3 Insert Insert the new battery into the battery drawer Make sure the side faces up Replace the battery ...

Page 22: ...se the magnetic end to remove and insert batteries The MultiTool is provided by your hearing care professional 4 Close Close the battery drawer The hearing aid will play a jingle through the earpiece Hold the earpiece close to your ear to hear the jingle ...

Page 23: ...peaker has an ear grip place it in the ear so it follows the contour of the ear see step 3 Step 1 Place the hearing aid behind your ear Step 2 Hold the bend of the speaker wire between your thumb and index finger The earpiece should point towards the ear canal opening Step 3 Gently push the earpiece into your ear canal until the speaker wire sits close against the side of your head ...

Page 24: ...r hearing aid hold it over a soft surface to avoid damage if you drop it Clean the microphone openings Carefully brush away debris from the openings using a clean brush Gently brush the surface and make sure the brush is not pressed into the openings ...

Page 25: ...25 Microphone openings Wax filter Important notice Use a soft dry cloth to clean the hearing aid It must never be washed or immersed in water or other liquids ...

Page 26: ...Dome Bass Dome single vent Bass Dome double vent Grip Tip available in small and large left and right with or without vent 5 mm 6 mm 8 mm 10 mm 12 mm only as Open Dome for 60 Speaker not for Open Dome Important notice If the earpiece is not on the speaker when removed from the ear the earpiece might still be in the ear canal Consult your hearing care professional for further instructions ...

Page 27: ...with wax replace it with a new one Grip Tip should be replaced at least once a month Step 1 Hold on to the speaker and then pull off the earpiece Step 2 Insert the speaker exactly into the middle of the earpiece to obtain a firm attachment Step 3 Push firmly to ensure that the earpiece is fastened securely ...

Page 28: ...ofessional ProWax miniFit filter The speaker has a white wax filter attached to the end where the earpiece is attached The wax filter will help prevent wax and debris from damaging the speaker If the filter becomes clogged please replace the wax filter see section Replace ProWax miniFit filter or contact your hearing care professional Remove the earpiece from the speaker before replacing the wax f...

Page 29: ...r 2 Remove Push the empty pin into the wax filter in the speaker and pull it out New filter 3 Insert Insert the new wax filter using the other pin remove the tool and throw it out 4 Final The speaker should look as shown when you have replaced the wax filter If you use a mold a hearing care professional must replace the wax filter in the speaker ...

Page 30: ...materials The earpieces are customized for your ear Lite Tip VarioTherm Lite Tip Pow er M old M icro M old VarioTherm M icro M old Customized earpieces have a white wax filter attached to the sound opening ProWax is the filter type to be used with these earpieces To replace the ProWax filter see section Replace ProWax filter VarioTherm Micro Mold and Lite Tip do not have a wax filter ...

Page 31: ...he earpiece contains a wax filter which should be replaced when clogged or when the hearing aid does not sound normal Always use the wax filter delivered by your hearing care professional ProWax filter The vent is cleaned by pressing the brush through the hole twisting it slightly Vent ...

Page 32: ...tool has two pins one empty for removal and one with the new wax filter New filter 2 Remove Push the empty pin into the wax filter in the mold and pull it out New filter 3 Insert Insert the new wax filter using the other pin remove the tool and throw it out Old filter ...

Page 33: ...mode must be activated The hearing aid will still be working It is only necessary to activate flight mode on one hearing aid To activate and deactivate flight mode Press the Program Button for at least 7 seconds A jingle confirms your action Opening and closing the battery drawer will deactivate the flight mode See section Quick reset ...

Page 34: ...s are optional Please contact your hearing care professional to find out how your hearing aid is programmed If you experience difficult listening situations a special program may be helpful These are programmed by your hearing care professional Write down hearing situations where you may need help ...

Page 35: ... in both ears You will hear a click when you turn the volume up or down A short press on the LEFT hearing aid decreases the volume A short press on the RIGHT hearing aid increases the volume You will hear 2 beeps at the start up level You will hear 3 beeps at Maximum and Minimum Maximum Minimum Start up level ...

Page 36: ...rograms These are programmed by your hearing care professional Press the button to change program If you have two hearing aids the RIGHT hearing aid switches forwards from for example program 1 to 2 and the LEFT hearing aid switches backwards from for example program 4 to 3 ...

Page 37: ...37 To be filled out by the hearing care professional Program Activation sound When to use 1 1 beep 2 2 beeps 3 3 beeps 4 4 beeps Program change Short press Medium press ...

Page 38: ...ce the hearing aid while wearing it Important notice Do not use the mute function as an off switch as the hearing aid still draws current from the battery in this mode Apply a very long press 4 seconds to the button to mute the hearing aid To reactivate push the button briefly ...

Page 39: ...If you wish to return to the standard settings of the hearing aid programmed by your hearing care professional simply open and then close the battery drawer A jingle is played when you reset the hearing aid Open Close ...

Page 40: ...Phone iPad or iPod touch For assistance in pairing and using these products with your hearing aid please contact your hearing care professional or visit our support site at www hearingsolutions philips com For information on compatibility please visit www hearingsolutions philips com compatibility Stream audio with Android devices through the Philips AudioClip ...

Page 41: ...ing hearing aid with iPhone 2 General 1 Settings On the General screen choose Accessibility Open your iPhone and go to Settings Make sure Bluetooth is on Then choose General Bluetooth On General Accessibility ...

Page 42: ... Open and close the battery drawer on both hearing aid s if you have two and place it close to your iPhone The hearing aid stays in pairing mode for 3 minutes On the Accessibility screen choose Hearing Devices MFi Hearing Devices ...

Page 43: ...pairing confirmation is needed for each hearing aid Your iPhone will detect the hearing aid for pairing Detected devices will appear in your iPhone list Choose your hearing aid Philip HearLink 9010 Bluetooth Pairing Request Philip would like to pair with your iPhone Cancel Pair ...

Page 44: ...automatically re connect to your device Made for iPod Made for iPhone and Made for iPad mean that an electronic accessory has been designed to connect specifically to iPod iPhone or iPad respectively and has been certified by the developer to meet Apple performance standards Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards Please note...

Page 45: ... and control an endless range of other devices by linking to IFTTT via the internet Go to www hearingsolutions philips com for more details and information on compatibility Philips HearLink app is available on Apple App Store and on Google Play When downloading Philips HearLink app on iPad search for iPhone apps on Apple App Store Stream audio with Android devices through the Philips AudioClip acc...

Page 46: ...philips com Apple the Apple logo iPhone iPad iPod touch and Apple Watch are trademarks of Apple Inc registered in the U S and other countries App Store is a service mark of Apple Inc Android Google Play and the Google Play logo are trademarks of Google LLC ...

Page 47: ... device is paired with your mobile phone you can use the hearing aid s like stereo headphones AudioClip can also function as a remote microphone and remote control TV Adapter The TV Adapter is a wireless transmitter of sound from TV and electronic audio devices The TV Adapter streams sound directly to your hearing aid Remote Control The Remote Control offers the ability to change programs adjust v...

Page 48: ...hearing aid if your telephone has a dedicated magnet The magnet needs to be placed on your telephone next to the sound outlet Philips HearLink app The app offers an intuitive and discreet way to control your hearing aid s with iPhone iPad iPod touch and Android devices For more information please contact your hearing care professional or visit www hearingsolutions philips com ...

Page 49: ...itions Furthermore note that in most cases infrequent use of a hearing aid does not permit a user to attain full benefit from it Consult your hearing care professional if you experience unexpected operations or events with your hearing aid Usage of hearing aid s Hearing aid s should be used only as directed and adjusted by your hearing care professional Misuse can result in sudden and permanent he...

Page 50: ...lowing any pills Most hearing aid s can be supplied with a tamper resistant battery drawer upon request This is strongly recommended for infants small children and people with learning difficulties Children younger than 36 months must always use a tamper resistant battery drawer Please talk to your hearing care professional about the availability of this option If a battery or hearing aid is swall...

Page 51: ... g when you are in traffic The hearing aid s may stop functioning for instance if the batteries have expired or if the tubing is blocked by moisture or ear wax Active implants The hearing aid s has been thoroughly tested and characterised for human health according to international standards for human exposure Specific Absorption Ratio SAR induced electromagnetic power and voltages into the human ...

Page 52: ...CT MR PET scanning and electrotherapy Remove your hearing aid before X ray CT MR PET scanning electrotherapy surgery etc as your hearing aid may be damaged when exposed to strong fields Heat and chemicals The hearing aid must never be exposed to extreme heat e g left inside a parked car in the sun The hearing aid must not be dried in microwave ovens or other ovens The chemicals in cosmetics hairsp...

Page 53: ...e hearing aid user For information on whether your hearing aid is a power aid ask your hearing care professional Possible side effects Hearing aid s and earpieces may cause an accelerated accumulation of ear wax The otherwise non allergenic materials used in hearing aid s may in rare cases cause a skin irritation or other side effects Please seek consultation with a physician if these conditions o...

Page 54: ...id and the interfering device Use on aircraft Your hearing aid contains Bluetooth On board an aircraft flight mode must be activated unless Bluetooth is permitted by the flight personnel Connection to external equipment The safety of the hearing aid when connected to external equipment with an auxiliary input cable and or directly is determined by the external signal source When connected to exter...

Page 55: ...er has any of the following conditions i Visible congenital or traumatic deformity of the ear ii History of active drainage from the ear within the previous 90 days iii History of sudden or rapidly progressive hearing loss within the previous 90 days iv Acute or chronic dizziness v Unilateral hearing loss of sudden or recent onset within the previous 90 days vi Audiometric air bone gap equal to or...

Page 56: ...a physician who specializes in diseases of the ear before purchasing a hearing aid Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists otologists or otorhinolaryngologists The purpose of medical evaluation is to assure that all medically treatable conditions that may affect hearing are identified and treated before the hearing aid is purchased Follo...

Page 57: ... for a nominal fee after which you may decide if you want to purchase the hearing aid Federal law restricts this device to sale by or on the order of a doctor audiologist or other hearing care practitioner licensed to dispense hearing aids in your state in accordance with all applicable rules and regulations Children with hearing loss In addition to seeing a physician for medical evaluation a chil...

Page 58: ...uced sound Clogged sound outlet Moisture Dead battery Squealing noise Hearing aid earpiece inserted incorrectly Ear wax accumulated in ear canal Beeping If your hearing aid plays 8 beeps 4 times consecutively your hearing aid needs a microphone service check Pairing issue with Apple device Bluetooth connection failed Only one hearing aid paired ...

Page 59: ...r Grip Tip Wipe battery with a dry cloth Replace the battery Re insert the earpiece Have ear canal examined by your doctor Contact your hearing care professional 1 Unpair your hearing aid s Settings gGeneral gAccessibility gMFi hearing Devices gDevices gForget this device 2 Turn Bluetooth off and on again 3 Open and close battery drawer on hearing aid s 4 Re pair hearing aid s see section Pair hea...

Page 60: ...e in contact with water and stop working please follow these guidelines 1 Gently wipe off any water 2 Open the battery drawer and remove the battery and gently wipe off any water in the battery drawer 3 Let the hearing aid dry with the battery drawer left open for approximately 30 minutes 4 Insert a new battery Important notice Do not wear your hearing aid while showering or participating in water...

Page 61: ...ty 5 to 93 non condensing Storage and transportation conditions Temperature and humidity should not exceed the following limits for extended periods during transportation and storage Temperature 13 F to 140 F Relative humidity 5 to 93 non condensing Conditions of use ...

Page 62: ...ng aid is usable a combined rating that equals 5 would provide normal use a combined rating of 6 or greater would indicate excellent performance Whereas all hearing aids have acoustic coupling only the larger instruments have the physical space for telecoil inductive coupling These two types of coupling have different rating scales M1 M4 for acoustic coupling and T1 T4 for telecoil coupling respec...

Page 63: ...s hearing aid is at least M2 T2 The equipment performance measurements categories and system classifications are based upon the best information available but cannot guarantee that all users will be satisfied Important notice The performance of individual hearing aids may vary with individual mobile phones Therefore please try this hearing aid with your mobile phone or if you are purchasing a new ...

Page 64: ...aid also contains a radio transceiver using Bluetooth Low Energy BLE and a proprietary short range radio technology both working at ISM band 2 4 GHz The radio transmitter is weak and is always below 3 0 mW equal to 4 8 dBm e i r p in total radiated power The hearing aid complies with international standards concerning electromagnetic compatibility and human exposure Due to the limited space availa...

Page 65: ...th Industry Canada s licence exempt RSSs Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment ...

Page 66: ...manufacturer declares that this hearing aid is in compliance with the essential requirements and other relevant provisions of Directive 2014 53 EU Declaration of Conformity is available from the manufacturer SBO Hearing A S Kongebakken 9 DK 2765 Smørum Denmark www hearingsolutions philips com ...

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Page 68: ...digits number indicates the identification of the notified body Electronic waste WEEE Recycle your Hearing Aid s accessories or batteries according to local regulations or return them to your hearing care professional for disposal Electronic equipment covered by Directive 2012 19 EU on waste and electrical equipment WEEE E2105 Regulatory Compliance Mark RCM The product complies with electrical saf...

Page 69: ... instruction for use User Guide for warnings and cautions REF Catalogue number Indicates the manufacturer s catalogue number so that the medical device can be identified SN Serial number Indicates the manufacturer s serial number so that a specific medical device can be identified REACH Declaration REACH requires Philips Hearing Solutions to provide chemical content information for Substances of V...

Page 70: ...00 2000 OSPL 90 HFA dB SPL 122 122 Full on Gain HFA dB 57 57 Reference Test Gain dB 45 45 Frequency Range Hz 100 7700 100 7700 Distortion 500 800 1600 Hz 2 2 2 2 2 2 Equivalent Input Noise dB A 16 18 Operating Current mA 1 7 1 7 Attack Time ms 5 5 Release Time ms 70 70 2CC COUPLER1 105 SPEAKER ...

Page 71: ...upler according to IEC 60318 5 2006 Applied standard ANSI S3 22 2014 Full on gain is measured with the gain control of the hearing aid set to its full on position minus 20 dB and with an input SPL of 70 dB This is to obtain a gain response equal to the full on gain response from e g IEC 60118 0 A1 1994 but without influence of feedback ...

Page 72: ...k 8k 10k Output dB SPL Output OSPL 90 Frequency Hz 70 80 90 100 110 120 130 140 250 500 1k 1k6 2k 2k5 4k 8k 10k 50 60 70 80 90 100 110 120 Output dB SPL Frequency Response Frequency Hz HL 9010 HL 7010 5010 3000 2000 Measurements with 105 Speaker 2CC COUPLER ...

Page 73: ...73 40 50 60 70 80 90 100 80 90 100 110 120 130 Output dB SPL Input dB SPL 2CC COUPLER HL 9010 7010 5010 3000 2000 Measurements with 105 Speaker 500 Hz 800 Hz 1600 Hz I O Curves ...

Page 74: ...74 197523 US ...

Page 75: ...75 15 mm 8 15 mm 9 0 mm 19 mm Placeholder for FSC logo ...

Page 76: ...ips N V and are used under license This product has been manufactured by or for and is sold under the responsibility of SBO Hearing A S and SBO Hearing A S is the warrantor in relation to this product www hearingsolutions philips com 2019 01 14 197523 US Firmware 1 x 0000197523000001 ...