Philips HearLink 2000, User Manual

Page 1: ...User Guide HearLink In the Ear Hearing Aids ...

Page 2: ......

Page 3: ...HL 7000 HEI7000 HEI7001 HEI7002 GTIN 05714464002771 HearLink 5000 HL 5000 HEI5000 HEI5001 HEI5002 GTIN 05714464002764 HearLink 3000 HL 3000 HEI3000 HEI3001 HEI3002 GTIN 05714464002757 HearLink 2000 HL 2000 HEI2000 HEI2001 HEI2002 GTIN 05714464002740 Models CTNs 10 312 Battery size IIC Invisible In the Canal CIC Completely In the Canal ITC In the Canal Styles ProWax miniFit filter T Cap filter O Ca...

Page 4: ... Right Yes No Volume Control Yes No Yes No Program Button Yes No Yes No Mute Yes No Volume Control indicators On Off Beeps at min max volume On Off On Off Clicks when changing volume On Off On Off Beeps at preferred volume On Off Battery indicators On Off Low battery warning On Off ...

Page 5: ... certificate Name of owner Hearing care professional Hearing care professional address Hearing care professional phone Purchase date Warranty period Month Model right Serial no Model left Serial no Battery size ...

Page 6: ...zed party exposure to corrosive conditions physical changes in your ear damage due to foreign objects entering the device or incorrect adjustments are NOT covered by the limited warranty and may void it The above warranty does not affect any legal rights that you might have under applicable national legislation governing sale of consumer goods Your hearing care professional may have issued a warra...

Page 7: ...arefully including the warning sections This will help you to achieve the full benefit of your new hearing aid Your hearing care professional has adjusted the hearing aid to meet your needs If you have further questions please contact your hearing care professional More information is available on www hearingsolutions philips com ...

Page 8: ...ired hearing within mild to severe hearing loss This hearing aid is intended for use by adults and children older than 36 months Important notice The hearing aid amplification is uniquely adjusted and optimized to your hearing capabilities during the hearing aid fitting performed by your hearing care professional ...

Page 9: ...y your hearing aid Philips is offering a wide variety of in the ear hearing aids Please see the model overview for your style and battery size This will make it easier for you to navigate through this booklet ...

Page 10: ...ng 15 Turn the hearing aid on and off 16 When to replace a battery 17 Replace the battery 18 Insert the hearing aid 20 Remove your hearing aid 21 Caring for your hearing aid 22 Filter replacement 24 Replace ProWax miniFit filter 25 Replace T Cap filter 26 Replace O Cap filter 27 Optional features and accessories 28 Change programs 29 Change volume with Program Button 31 ...

Page 11: ...the hearing aid 33 Other options 34 General warnings for all hearing aids 35 Warning to hearing aid dispensers 40 Troubleshooting guide 44 Water dust resistance 46 Conditions of use 47 Mobile phone 48 Technical information 50 Technical Data 55 ...

Page 12: ...r Contains the battery and functions as on off switch Pull out string Pull out the hearing aid Vent Program Button optional Mute change volume and program Microphone inlet Sound in Components may be positioned differently on your hearing aid Sound outlet Sound out Vent ...

Page 13: ...What it is and does Battery drawer Contains the battery and functions as on off switch Sound outlet Sound out Vent Program Button optional Mute change volume and program Vent Microphone inlet Sound in Volume Control optional Change volume ...

Page 14: ... text identifies the LEFT hearing aid A RED shell dot or text identifies the RIGHT hearing aid Shell and dot is only available for IIC It is important to distinguish between the left and the right hearing aid as they might be shaped and programmed differently ...

Page 15: ...d It also contains a brush and a wire loop for cleaning and removing ear wax from your earpiece If you need a new MultiTool please contact your hearing care professional Brush Wire loop Magnet Important notice The MultiTool has a built in magnet Keep the MultiTool at least 30 cm away from credit cards and other magnetically sensitive devices ...

Page 16: ... to the standard settings of the hearing aid programmed by your hearing care professional simply open and then close the battery drawer Turn ON Close the battery drawer with the battery in place Turn OFF Open the battery drawer Whenever the hearing aid is not in use for longer periods of time e g at night fully open the battery drawer to allow air to circulate and to make sure the hearing aid does...

Page 17: ...ar three beeps repeated at moderate intervals until the battery runs out Three beeps The battery is running low Four beeps The battery has run out Battery tip To make sure the hearing aid is always working bring spare batteries with you or replace the battery before you leave home ...

Page 18: ...tery drawer Make sure the side faces the on the battery drawer 1 Remove Fully open the battery drawer Remove the battery 2 Uncover Remove the sticky label from the side of the new battery Tip Wait 2 minutes so that the battery can draw air to ensure optimal functioning ...

Page 19: ...e magnetic end to remove and insert batteries The MultiTool is provided by your hearing care professional MultiTool 4 Close Close the battery drawer The hearing aid will play a jingle through the earpiece Hold the earpiece close to your ear to hear the jingle ...

Page 20: ...he hearing aid in your ear canal Step 2 Gently pull your ear outwards and push the hearing aid into the ear canal twisting slightly if necessary Follow the natural contour of the ear canal Push the hearing aid to make sure it fits comfortably in the ear ...

Page 21: ...ntly pull the hearing aid from the ear canal If your hearing aid doesn t have a pull out string you can remove it by pulling on the edge of the hearing aid Important notice DO NOT use the battery drawer as a handle to insert or remove your hearing aid It is not designed for this purpose ...

Page 22: ...mage if you drop it Cleaning the hearing aid Carefully brush away debris from the microphone inlets with a clean brush Gently brush the surface Make sure that the filters do not fall off Clean the vent by pressing the tip of the vent cleaner through the hole while twisting it slightly Microphone inlets ...

Page 23: ... vent is very small a special tool may be required Please consult your hearing care professional Important notice Use a soft dry cloth to clean the hearing aid It must never be washed or immersed in water or other liquids ...

Page 24: ...ilter replacement The filters keep wax and debris from damaging the hearing aid If the filters become clogged please replace the filters or contact your hearing care professional ProWax miniFit filter protects the sound outlet O Cap and T Cap protect the microphone inlet Please refer to the following pages for instructions on how to replace the appropriate filters Please refer to page 3 for the ap...

Page 25: ...wo pins one empty for removal and one with the new ProWax miniFit filter 2 Remove Push the empty pin into the ProWax miniFit filter in the hearing aid and pull it out New filter 3 Insert Insert the new ProWax miniFit filter using the other pin remove the tool and throw it out New filter ...

Page 26: ...he packaging The tool has two ends one for removal and one with the new T Cap filter 3 Insert Insert the new T Cap filter and remove the tool by twisting it slightly Discard the tool after use New filter 2 Remove Push the tool fork under the top edge of the used T Cap filter and lift it out ...

Page 27: ...the packaging The tool has two ends one for removal and one with the new O Cap filter 2 Remove Push the pointed end of the tool into the existing O Cap filter and pull it out New filter 3 Insert Insert the new O Cap filter using the other end of the tool Discard the tool after use ...

Page 28: ...re optional Please contact your hearing care professional to find out how your hearing aid is programmed If you experience difficult listening situations a special program may be helpful These are programmed by your hearing care professional Write down any hearing situations in which you may need help ...

Page 29: ...change only and a long press if it is also used for Volume Control Note that if you have two synchronized hearing aids both hearing aids respond when either Program Button is operated the RIGHT hearing aid switches forward from for example program 1 to 2 and the LEFT hearing aid switches backwards from for example program 4 to 3 If your hearing aids work independently you must press the Program Bu...

Page 30: ...hearing care professional Program Sound you will hear when activated When to use 1 1 beep 2 2 beeps 3 3 beeps 4 4 beeps Program change Independent Synchronized LEFT RIGHT Short press Long press Only available for models with NFMI ...

Page 31: ...olume up or down A short press on the RIGHT hearing aid increases the volume A short press on the LEFT hearing aid decreases the volume You will hear 2 beeps at the start up level You will hear 3 beeps at Maximum and Minimum Maximum Minimum Start up level To be filled out by the hearing care professional Volume change LEFT RIGHT ...

Page 32: ...volume with Volume Control The Volume Control allows you to adjust the volume You may hear a click when you turn the volume up or down Turn forward to turn up volume Turn backwards to turn down the volume Down Up ...

Page 33: ...hearing aids with Program Button Apply a very long press 4 seconds to the Program Button to mute the hearing aid To reactivate the hearing aid push the Program Button briefly Important notice Do not use the mute function as an off switch as the hearing aid still draws current from the battery in this mode ...

Page 34: ... symbol or a similar sign is shown wherever a teleloop has been installed Auto Telephone only optional for some styles The Auto Telephone can automatically activate a phone program in the hearing aid if your telephone has a dedicated magnet The magnet needs to be placed on your telephone next to the sound outlet Please refer to page 3 for the applicable options For more information please contact ...

Page 35: ...organic conditions Furthermore note that in most cases infrequent use of a hearing aid does not permit a user to attain full benefit from it Consult your hearing care professional if you experience unexpected operations or events with your hearing aid Usage of hearing aids Hearing aids should be used only as directed and adjusted by your hearing care professional Misuse can result in sudden and pe...

Page 36: ...diately Contact the National Poison Center at 1 800 222 1222 or National Battery Ingestion Hotline at 202 625 3333 Battery use Always use batteries recommended by your hearing care professional Batteries of low quality may leak and cause bodily harm Never attempt to recharge your batteries and never dispose of batteries by burning them There is a risk that the batteries will explode Dysfunction Be...

Page 37: ... 30 cm away from the implant for example do not carry it in a breast pocket If you have an active brain implant please contact the manufacturer of your implantable device for information about the risk of disturbance X ray CT MR PET scanning and electrotherapy Remove your hearing aid before X ray CT MR PET scanning electrotherapy surgery etc as your hearing aid may be damaged when exposed to stron...

Page 38: ...imum sound pressure capability exceeds 132 dB SPL IEC 711 as there may be risk of impairing the remaining hearing of the hearing aid user For information on whether your hearing aid is a power aid ask your hearing care professional Possible side effects Hearing aids and earpieces may cause an accelerated accumulation of ear wax The otherwise non allergenic materials used in hearing aids may in rar...

Page 39: ...r devices may occur If this occurs increase the distance between the hearing aid and the interfering device Connection to external equipment The safety of the hearing aid when connected to external equipment with an auxiliary input cable and or directly is determined by the external signal source When connected to external equipment plugged into a wall outlet this equipment must comply with IEC 62...

Page 40: ...er has any of the following conditions i Visible congenital or traumatic deformity of the ear ii History of active drainage from the ear within the previous 90 days iii History of sudden or rapidly progressive hearing loss within the previous 90 days iv Acute or chronic dizziness v Unilateral hearing loss of sudden or recent onset within the previous 90 days vi Audiometric air bone gap equal to or...

Page 41: ...a physician who specializes in diseases of the ear before purchasing a hearing aid Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists otologists or otorhinolaryngologists The purpose of medical evaluation is to assure that all medically treatable conditions that may affect hearing are identified and treated before the hearing aid is purchased Follo...

Page 42: ... for a nominal fee after which you may decide if you want to purchase the hearing aid Federal law restricts this device to sale by or on the order of a doctor audiologist or other hearing care practitioner licensed to dispense hearing aids in your state in accordance with all applicable rules and regulations Children with hearing loss In addition to seeing a physician for medical evaluation a chil...

Page 43: ...43 Notes ...

Page 44: ...o sound Dead battery Clogged sound outlet Clogged microphone inlet Hearing aid microphone muted Intermittent or reduced sound Clogged sound outlet Moisture Dead battery Squealing noise Hearing aid not inserted properly Ear wax accumulated in ear canal ...

Page 45: ... mute the hearing aid microphone Clean sound outlet or replace the wax filter Wipe battery and hearing aid with a dry cloth Replace the battery Re insert the hearing aid Have ear canal examined by your doctor According to guideline in this booklet If none of the above solutions work consult your hearing care professional for assistance ...

Page 46: ...e in contact with water and stop working please follow these guidelines 1 Gently wipe off any water 2 Open the battery drawer and remove the battery and gently wipe off any water in the battery drawer 3 Let the hearing aid dry with the battery drawer left open for approximately 30 minutes 4 Insert a new battery Important notice Do not wear your hearing aid while showering or participating in water...

Page 47: ... F Relative humidity 5 to 93 non condensing Storage and transportation conditions Temperature and humidity should not exceed the following limits for extended periods during transportation and storage Temperature 13 F to 140 F Relative humidity 5 to 93 non condensing ...

Page 48: ...ss device and hearing aid is usable a combined rating that equals 5 would provide normal use a combined rating of 6 or greater would indicate excellent performance Whereas all hearing aids have acoustic coupling only the larger instruments have the physical space for telecoil inductive coupling These two types of coupling have different rating scales M1 M4 for acoustic coupling and T1 T4 for telec...

Page 49: ...The immunity of this hearing aid is at least M2 T2 The equipment performance measurements categories and system classifications are based upon the best information available but cannot guarantee that all users will be satisfied Important notice The performance of individual hearing aids may vary with individual mobile phones Therefore please try this hearing aid with your mobile phone or if you ar...

Page 50: ... MHz The magnetic field strength of the transmitter is very weak and is always below 15nW 40 dBuA m at 10 meter distance The hearing aid complies with international standards concerning electromagnetic compatibility and human exposure Due to the limited space available on the hearing aid relevant approval markings can be found in this document Additional information can be found in the Specificati...

Page 51: ...ce complies with Part 15 of the FCC Rules and with Industry Canada s licence exempt RSSs Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation Changes or modifications not expressly approved by the party responsible for compliance could void ...

Page 52: ...s in compliance with the essential requirements and other relevant provisions of Directive 2014 53 EU Declaration of Conformity is available from the manufacturer SBO Hearing A S Kongebakken 9 DK 2765 Smørum Denmark www hearingsolutions philips com E2105 ...

Page 53: ...ark The product complies with Medical Device Directive 93 42 EEC The four digits number indicates the identification of the notified body Electronic waste WEEE Recycle your hearing aids accessories or batteries according to local regulations or return them to your hearing care professional for disposal Electronic equipment covered by Directive 2012 19 EU on waste and electrical equipment WEEE E210...

Page 54: ...cautions REF Catalogue number Indicates the manufacturer s catalogue number so that the medical device can be identified SN Serial number Indicates the manufacturer s serial number so that a specific medical device can be identified REACH Declaration REACH requires Philips Hearing Solutions to provide chemical content information for Substances of Very High Concern SVHC if they are present above 0...

Page 55: ... IEC 60318 5 2006 Applied standard ANSI S3 22 2014 Full on gain is measured with the gain control of the hearing aid set to its full on position minus 20 dB and with an input SPL of 70 dB This is to obtain a gain response equal to the full on gain response from e g IEC 60118 0 A1 1994 but without influence of feedback ...

Page 56: ...Time ms 30 45 25 35 Attack Time ms 5 5 5 5 1 Technical data measured with expansion corresponding to the test box measurement settings 2cc Coupler1 HearLink 7000 5000 3000 2000 IIC CIC 75 Speaker 85 Speaker 75 Speaker 85 Speaker OSPL90 HFA dB SPL 102 113 104 115 Full on Gain HFA dB 38 46 42 49 Reference Test Gain dB 26 37 27 38 Operating Current mA 1 1 1 4 1 1 3 Distortion 500 800 1600 Hz 2 2 2 2 ...

Page 57: ...Time ms 25 35 25 15 Attack Time ms 5 5 5 5 1 Technical data measured with expansion corresponding to the test box measurement settings 2cc Coupler1 HearLink 7000 5000 3000 2000 ITC 75 Speaker 85 Speaker 90 Speaker 100 Speaker OSPL90 HFA dB SPL 103 112 116 122 Full on Gain HFA dB 41 47 50 58 Reference Test Gain dB 27 35 39 45 Operating Current mA 1 8 1 9 1 8 1 8 Distortion 500 800 1600 Hz 2 2 2 2 2...

Page 58: ...eaker IIC 2cc Coupler OSPL 90 HearLink 9000 IIC CIC 140 130 120 110 100 90 80 70 Output dB SPL 80 90 100 110 120 130 Frequency in Hertz Hz 100 1k 10k HearLink 7000 5000 3000 2000 IIC CIC 140 130 120 110 100 90 80 70 Output dB SPL 100 1k 10k Frequency in Hertz Hz ...

Page 59: ...0 ITC Legend 100 Speaker ITC 90 Speaker ITC 85 Speaker ITC 75 Speaker ITC 140 130 120 110 100 90 80 70 Output dB SPL 80 90 100 110 120 130 100 1k 10k Frequency in Hertz Hz 140 130 120 110 100 90 80 70 100 1k 10k Output dB SPL 80 90 100 110 120 130 Frequency in Hertz Hz ...

Page 60: ... 8k 10k 50 60 70 80 90 100 110 120 130 Output dB SPL Frequency Hz 75 Speaker 250 500 1k 1k6 2k 2k5 4k 8k 10k 50 60 70 80 90 100 110 120 130 Output dB SPL Frequency Hz 75 Speaker 250 500 1k 1k6 2k 2k5 4k 8k 10k 50 60 70 80 90 100 110 120 130 Output dB SPL Frequency Hz 85 Speaker 250 500 1k 1k6 2k 2k5 4k 8k 10k 50 60 70 80 90 100 110 120 130 Output dB SPL Frequency Hz 85 Speaker ...

Page 61: ... 90 100 110 120 130 Output dB SPL Frequency Hz 250 500 1k 1k6 2k 2k5 4k 8k 10k 50 60 70 80 90 100 110 120 130 Output dB SPL Frequency Hz 75 Speaker 85 Speaker 250 500 1k 1k6 2k 2k5 4k 8k 10k 50 60 70 80 90 100 110 120 130 Output dB SPL Frequency Hz 90 Speaker 250 500 1k 1k6 2k 2k5 4k 8k 10k 50 60 70 80 90 100 110 120 130 Output dB SPL Frequency Hz 100 Speaker ...

Page 62: ...C 75 Speaker 40 50 60 70 80 90 100 60 70 80 90 100 110 120 Output dB SPL Input dB SPL 40 50 60 70 80 90 100 70 80 90 100 110 120 130 Output dB SPL Input dB SPL 40 50 60 70 80 90 100 70 80 90 100 110 120 130 Output dB SPL Input dB SPL 85 Speaker 40 50 60 70 80 90 100 60 70 80 90 100 110 120 Output dB SPL Input dB SPL 75 Speaker 85 Speaker ...

Page 63: ...100 70 80 90 100 110 120 130 Output dB SPL Input dB SPL 90 Speaker 40 50 60 70 80 90 100 70 80 90 100 110 120 130 Output dB SPL Input dB SPL 100 Speaker 40 50 60 70 80 90 100 60 70 80 90 100 110 120 Output dB SPL Input dB SPL 75 Speaker 40 50 60 70 80 90 100 70 80 90 100 110 120 130 Output dB SPL Input dB SPL 85 Speaker ...

Page 64: ...197372 US ...

Page 65: ...65 15 mm 8 15 mm 9 0 mm 19 mm Placeholder for FSC logo ...

Page 66: ...ips N V and are used under license This product has been manufactured by or for and is sold under the responsibility of SBO Hearing A S and SBO Hearing A S is the warrantor in relation to this product www hearingsolutions philips com 2018 10 20 197372 US Firmware 1 x 0000197372000001 ...