Philips HFL3014/12 Series, Professional Installation Manual

Page 1: ...Get support at http www philips com support https support cmnd pro Professional Installation Manual xxHFL3014 12 Status final Version 1 0 Date November 2019 Author Gerrit Weiden ...

Page 2: ... 1 Version history Version Date Author Changes 1 0 Nov2019 Gerrit Weiden First version Installation manual xxHFL3014 ...

Page 3: ...9574A 8 2 1 4 2 How to set the multi RC for the guest RC 22AV1903A 9 2 1 4 3 How to setup the Healthcare RC 9 2 1 4 4 How to setup the Easy RC 9 2 2 Professional Settings menu 10 2 3 Software upgrade 11 2 4 Clone folder structure 12 3 Find out the state of the TV 13 3 1 Virgin mode 13 3 2 Professional Mode ON OFF 13 3 3 CSM Customer Service Menu 13 4 Reinstall TV 15 4 1 Reinstall the TV manually 1...

Page 4: ...g 28 6 5 Identification Settings 28 6 5 1 RoomID 28 6 5 2 Premises Name 28 6 6 Guest Management 29 6 7 Dashboard 29 6 8 Features 30 6 8 1 MyChoice 30 6 8 2 Content Rating 30 6 8 3 Clock 31 6 8 4 Welcome Screen 31 6 9 Channels 32 6 10 Sources 34 6 11 Date and Time 36 6 12 Input Control 38 6 13 Advanced 39 6 14 TV Settings 41 6 14 1 Picture 41 6 14 2 Sound 42 6 14 3 Audio Language Preference 44 6 14...

Page 5: ...channels 53 6 17 3 Reorder channels 53 6 17 4 Blank Non Blank channels 54 6 17 5 Remove channels 54 6 17 6 Re number channels 54 6 18 Channel installation wizard 55 6 18 1 Install RF channels 55 7 Make use of CMND 59 7 1 Connect the TV via RF 59 8 Examples 60 8 1 ChannelList xml in the clone file 60 8 1 1 Add an RF channel in the ChannelList xml 60 8 2 RoomSpecificSettings in the clone file 61 8 3...

Page 6: ... Belgium NV cannot be held responsible neither for any errors in the content of this document nor for any problems as a result of the content in this document Errors reported will be adapted and published on the Philips support website as soon as possible 1 2 Help and support Visit the Philips support website at http www philips com support for Leaflets and product documentation Download a printab...

Page 7: ...ips TV Application RC Remote Control SI System Integrator STBY Standby SW Software TV Television WIXP Web Internet eXPress 1 4 How to navigate open menu s and make selections Navigating in the menu can be done with the up down left and right arrow buttons on the remote control Opening a menu can be done with the OK button The OK button can also be used to activate buttons that can be seen on the s...

Page 8: ...arting the installation make sure that you have everything you need at hand You need a USB device and a remote control 2 1 Remote control 2 1 1 Master remote control 22AV8573 or 22AV9573A or 22AV9574A 22AV8573 22AV9573A 22AV9574A 2 1 2 Guest remote control 22AV1903A IR ...

Page 9: ...Healthcare RC 22AV1601B Easy RC 22AV1604A is not the same RC as 22AV1604B while it looks identical 22AV1601A is not the same RC as 22AV1601B while it looks identically 2 1 4 Setup of the remote controls 2 1 4 1 How to setup the Master RC 22AV9574A ...

Page 10: ...red After battery exchange the Multi RC setting for the RC need to be programmed 2 1 4 3 How to setup the Healthcare RC The RC can be used in both RC5 and RC6 mode meaning that it can be used for all TV s By default the RC is in RC6 mode for 301x 401x 501x 701x TV s You can change the RC to RC5 mode for 28x9 TV s You can change the RC to RC5 mode by pressing 5 seconds Home and Volume up at the sam...

Page 11: ...row down 9 Home and Mute Below you can find a table how to match the TV settings and the settings as they can be used in the guest RC for RC5 Mode Buttons combination Blue default Home and Volume down Yellow Home and Channel down Red Back and Volume down Green Back and Channel down Also note that for the easy RC the multi RC setting is stored permanently so it will remember the setting even if the...

Page 12: ...e Autorun upg on the root of the USB stick FAT32 formatted and do not change the name Procedure o Start up the TV and wait until it is fully booted up should take a max of 1min o Insert the USB stick o A wizard will automatically appear and start the upgrade to the new SW o Wait until the process finishes and do not unplug the power cord o After around 2min the update will be done and the USB stic...

Page 13: ...ils about the TV You can also have a folder called xxxxxCloneData where xxxxx is the 5 digits of the room number If the room number matches the roomID setting in TV the TV will use this clone file to program the TV when cloning from USB to TV It is advised to use CMND or the TV menu to make changes to the MasterCloneData and not to do this manually Just for your information the menu structure insi...

Page 14: ...enu and navigate to Advanced Professional Mode and turn this option back to On in case it would be Off You will need to do a virgin installation after you have enabled Professional Mode by reinstalling the TV This TV is only to be used having professional mode set to On you are able to turn it Off in case your TV is out of warranty and you still want to use it as a consumer TV Note no support will...

Page 15: ...ter the CSM menu using the key code a text file CMS txt will be written to your USB memory device if it s connected to your TV in order to have a copy of the CSM data You can navigate between the 8 CMS pages using Up Down ...

Page 16: ...be cleared Note Some settings like roomID manual date and time professional mode professional menu and pin lock will not be reset If you want these settings to be changed you will need to do this after the reinstallation has finished Open the Professional Settings menu Navigate to the Reset menu Navigate to the Reinstall TV menu Press the OK button on the Reinstall TV menu you should get below scr...

Page 17: ...folder you have to put a script called Script xml folder name and file name are case sensitive This xml file has as content below xml version 1 0 encoding UTF 8 Script SchemaVersion MajorVerNo 1 MinorVerNo 0 Activity Action ReinstallTV Action Activity Script If you have this file in the correct location and you Clone USB to TV then in the beginning of the cloning process the TV will give a notific...

Page 18: ...so see the model name and SW version of the TV If there is no need to load a clone file in this TV for example if you want to make a new installation to create a master clone file then you need to press OK to activate the skip button 5 1 2 Instant initial cloning and software upgrade If you want to upgrade the TV software and load a new clone file in the TV via USB you have to perform the followin...

Page 19: ...rsion and the clone file and upgrade both During this process you will see following no user interaction needed o Detection of the Software and Clone file o Upgrading the SW from USB to TV will start o After the installation phase the TV will reboot The SW upgrade can take several minutes ...

Page 20: ...once downloaded you will see a message that you can remove the USB stick o If you don t press OK once processing is done the TV will go to standby after 30 minutes You can press OK to close the overview screen the installation is done and you can start using the TV If a clone file and or software is sent out over RF the same process will happen automatically default RF frequency is 498MHz ...

Page 21: ...rgin installation When you skip the IIC screen you will be able to set the room ID Once set you will have finished the virgin installation and the professional menu will open allowing you to start creating your master clone file ...

Page 22: ... all your settings are stored and applied There is no need to reboot the TV If a reboot is needed you will see below message You need to perform a reboot to see the behavior after changing the settings 6 2 Overview o Navigate to the Overview menu o Open this menu item o You will get an overview screen with all the settings that are set in the TV this overview can be used to see the settings withou...

Page 23: ...irmware Upgrade from USB menu and open it to go to the Software Update Wizard o If you are using an autorun upg in the root of your USB the TV will automatically program the SW if it s newer than the currently installed TV SW o Using the Software Update Wizard you will be able to load new SW in the TV You will see the autorun upg if it s on the USB you will also see a list of SW versions that are ...

Page 24: ...is inserted you will see USB not found on top of the page o Select the Clone TV to USB menu o press OK to start the cloning process Note Default channel logos are part of the SW and will not be cloned out o Select the Clone RF to TV menu o Using this you will be able to clone to the TV over RF this happens automatically when a clone is being played out on RF by CMND Via this menu you can manually ...

Page 25: ... RF Upgrade Settings menu o You will see below items o Frequency The frequency for CMND playout can be modified in this menu Note Default this should be set to 498 MHz When an RF upgrade happens the TV will first do a scan on the frequency set here If nothing is found it will scan between 44 MHz and 887 MHz in steps of 8MHz So if you do a playout on another frequency as set in the TV the TV will d...

Page 26: ...s list also contains the theme s o The channel list you have selected will also be shown in the recommended screen in the dashboard Note The list you see in the screenshot is depending on the installed content o Navigate to the Channel Settings Switch On Channel menu o You will see a list of channels followed by the external sources Note The list you see in the screenshot is depending on the insta...

Page 27: ... the volume sliders o Navigate to the Sound Settings Sound Style menu o You will see following options in this menu Personal Original Movie Music Game and News Note When selecting Personal you can change the setting under TV Settings Sound Advanced Surround Mode to set change the settings for Personal o Switching between the sound styles will change the sound style depending on your selection afte...

Page 28: ...nce and press OK to store the value o Navigate to the Picture Settings Picture Style menu o Change the default Picture Style to your preference Natural gives the best picture settings 6 4 5 Subtitles o Navigate to the Subtitles menu o You will see below items o Off Change the default subtitles setting to Off o On Change the default subtitles setting to On o On During Mute Change the default subtit...

Page 29: ...ing level you can set a minimum rating level to watch rated programs Note The list of rating levels depends on your country Note Rating Level is only accessible when Features Content Rating Enable is set to Yes 6 5 Identification Settings 6 5 1 RoomID o Navigate to the Identification Settings RoomID menu o This is a maximum 5 digits number that can be used to distinguish between different floors r...

Page 30: ...rd Dashboard will be shown right sided o FullScreen Dashboard Dashboard will be shown over the entire screen o Navigate to the Dashboard Background Image menu o You will see below items o None No background image of the Dashboard will be shown o Use Welcome Screen The Welcome Logo will be shown as a background picture of the Dashboard Note when Welcome Screen is selected the default Welcome Screen...

Page 31: ...ms o Enable You can enable MyChoice using On or disable using Off o Request for PIN You can disable that the PIN code is requested every time the set is switched on until the validity is expired via No or enable it via Yes o Setup Free Package You will be able to manage MyChoice see chapter Manage MyChoice for more details Note Request for PIN and Setup Package 1 Setup Package 2 are only accessibl...

Page 32: ...when Yes is selected you will see a clock being displayed while a radio channel is selected 6 8 4 Welcome Screen o Navigate to the Welcome Screen menu o You will see below items o Enable You can enable the welcome screen using Yes or disable using No o Timeout You will be able to set the timeout of the Welcome Screen in seconds and can be set between 5 25 seconds Note restrictions for WelcomeLogo ...

Page 33: ... key on selected channel to watch or disable using No o Navigate to the Display Settings Radio Channels menu o You will see below items o Radio Channels Select Yes to define if the channels list will have a filtered list for Radio channels or disable using No o Navigate to the Manage menu o When opening this menu you will be able to manage the channels you can use the options key to manage the cha...

Page 34: ...ation menu o You will see below items o Search for Channels See chapter Channel installation wizard for more details about installing the channels o Digital Manual Installation This can be used to manually search for digital channels on a specific frequency When opening this menu you can choose between DVB T Search or DVB C Search If you open one of above menu items you can give in a frequency to ...

Page 35: ...l is scrambled you will get an OSD with this information if Yes or OSD will not be shown if No 6 10 Sources o Navigate to the Sources menu o o Navigate to the Enable Sources menu o You will see a list of externals including USB media browser You can enable or disable sources to be available in the menu o o Navigate to the USB break in menu o You can enable USB break in using On or disable using Of...

Page 36: ...ically to source SCART o Navigate to the Easylink menu o You will see below items o Easylink Disable all HDMI CEC functionality via Off or enable via On o EasyLink Break in TV shall disable auto tuning switching to the connected HDMI CEC enabled source via Off or enable via On when device is plugged or switched on o EasyLink Remote Control The keys from your TV RC will not be forwarded via CEC whe...

Page 37: ...l Date and time is set manually but will not be remembered after a power cycle Navigate to the Manual Date and Time Settings menu o You will see below items o Date You can set the date manually o Time You can set the time manually Note Above menus are only accessible when Source is set to Manual o Navigate to the Source Channel menu o You will see a list of installed channels one item will be high...

Page 38: ... in not accessible when Source is set to Manual o You will see below items o Off Daylight saving time is disabled no time correction will be applied while switching between winter and summer time o On Daylight saving time is enabled o Navigate to the Time offset menu Note This menu in not accessible when Source is set to Manual o You will see a list to make a time offset per 30 minutes o Navigate ...

Page 39: ...C o You will see a list of options Off the 4 color keys and all digits o The TV will only react on the RC that is programmed linked to your selection Note The TV will still respond to the master RC o Once the TV is set to some value other than Off also the RC should be programmed to the same selection to still work with the TV o How to program the RC o Press and hold both the menu and the color bu...

Page 40: ... see below items o Power On After a power reboot of the TV the TV will restart in Standby or in On mode depending on the selection Note We recommend to make use of the Standby setting in case of a possible general power cycle during night of the location the TVs are placed o Standby Mode The TV will quickly turn on higher power consumption in stand by when Fast is selected TV will consume less pow...

Page 41: ...n Off there will be no power LED indication o Navigate to the Security menu o You will see below items o Professional Menu PIN Lock When On you can set a 5 digits PIN code to lock the professional menu when entering the professional menu using the key sequence you will need to enter the 5 digits when Off this is disabled The Professional Menu PIN lock is only valid for use by the Guest RC Using th...

Page 42: ...ess of the picture from normal to exceptional sharpness by using the slider o Brightness You can adjust the brightness of the picture by using the slider o Advanced See below in more detail o Navigate to the Picture Advanced Colour menu o You will see below items o Colour Enhancement Adjust the level of enhancement for colour intensity and details in bright colours between Off Minimum Medium or Ma...

Page 43: ... picture luminance and contrast via the slider o Navigate to the Picture Advanced Picture clean menu o You will see below items o Noise Reduction Noise reduction filters out and reduces the image noise you can put this Off Minimum Medium or Maximum o MPEG Artefact Reduction MPEG artefact reduction smoothens the digital transitions in the picture you can put this Off Minimum Medium or Maximum 6 14 ...

Page 44: ...l and On a stand Depending on your selection you will optimize the sound acoustics of the TV for the placement of your TV o Navigate to the Sound Advanced menu o You will see below items o Surround Mode Select the sound effect for the internal TV you can choose Stereo or Incredible Surround o Auto volume levelling Select ON or OFF to let assist user in controlling the sound listening level Select ...

Page 45: ... to confirm your selection 6 14 4 Subtitle Language Preference o Navigate to the Subtitle Language Preference menu o You will see below items o Primary subtitles Select the highest preference for subtitle language in broadcast o Secondary subtitles Select the next preference for subtitle language in broadcast o Primary text subtitle Select the highest preference for text language in broadcast o Se...

Page 46: ...mmentary audio there can be more information on when to fade pan the Main Audio while the audio description is being rendered along with main audio This can also be turned Off Speech Select Descriptive to hear the audio commentary or select Subtitles to read the spoken words Note Above menus are only available if Accessibility Audio Description menu is set to On 6 15 Reset o Navigate to the Reset ...

Page 47: ...will Reinstall the TV your TV will reboot and start in virgin mode like the TV comes out of the box all the settings will be reset to the factory settings except for RoomID professional mode channel list professional menu pin lock all user data will be cleared Note You will see an erasing message for a while all your settings will be reset and you will have to load a new clone file to the TV or pe...

Page 48: ...are covered in a different manual Please contact your Philips country sales manager to setup an account and buy the credits During the installation of the TV sets please collect the following information for each TV Room number TV model and serial number These are required on MyChoice website when rooms are configured Make sure that all values are correct because the MyChoice website is generating...

Page 49: ...res MyChoice the package Setup Free Package Select the channels to be in the free package Select in Professional Settings Features MyChoice the package Setup Package 1 Select the channels to be in package 1 By selecting a channel in the list of Setup Package 1 the same channel will be unselected in the list of Setup Free Package Select in Professional Settings Features MyChoice the package Setup P...

Page 50: ...k the MyChoice packages for a duration of 1 or 3 hours in addition to the existing 1 3 7 14 21 24 and 28 days Compared to the previous platform the MyChoice packages are not mutually exclusive meaning that it will be possible to activate both package 1 and package 2 at the same time Please keep this in mind when creating the MyChoice packages as it requires a different mindset during the creation ...

Page 51: ...the keycodes a professional RC might be needed 6 16 5 MyChoice remote activation In an effort to automate the MyChoice activation process we integrated a couple of new ways to enable MyChoice packages remotely on a TV The MyChoice PIN code has become part of the clone file which makes it possible to remotely activate any TV s MyChoice packages by flashing a new clone item In the MyChoice folder yo...

Page 52: ...arameters Action StartMyChoice MyChoicePIN 345323 StartDate 25 08 2019 StartTime 15 00 StopDate 26 08 2019 StopTime 15 00 To stop the MyChoice being available the XML will be built up similar to the following Svc OfflineServices SvcVer 4 0 Cookie 294 CmdType Change Fun MYChoice CommandDetails OfflineServiceParameters TVUniqueID xyz1235abxc RoomID 45645 MyChoiceParameters Action StopMyChoice ...

Page 53: ...can also be done using CMND To manage your channels you have to go to the Professional Settings Channels Manage menu When you open this menu you will get an overview of the installed channels Press Options on your remote to rename hide show reorder blank non blank channels remove or renumber channels 6 17 1 Rename channels Go to the manage channel list select the channel you want to rename Press O...

Page 54: ...hannel the channel name will be greyed out in the channel list to indicate it s hidden 6 17 3 Reorder channels Go to the manage channel list and press Options select Re ordering Navigate to the channel you want to reorder Press OK to select the channel you will see an indication of the selected channel Navigate to the preferred location where you want to store the channel Press OK to move the chan...

Page 55: ...blank a channel you will see an icon next to the channel name to indicate it s blanked 6 17 5 Remove channels You can select a channel you want to remove and press Options select Remove You will get a confirmation screen where you can select Yes to remove the channel from the list 6 17 6 Re number channels Even if you cannot see the channel number in your TV you can change the channel number You w...

Page 56: ...e Search for Channels you will be able to do a full channel installation You will get below screens after starting the installation Note Some screens will be shown depending on your settings or selections made some screens will not be shown Also the content of the screens is depending on your selections Note Both SPTS and MPTS Single and Multiple Program Transport Stream are supported DVB standard...

Page 57: ...step including changing the installed country Note The reinstall option will replace the current channel list o When selecting Update Channels you will need to press Start to start the update next you will see that the TV is searching for updates Once done it will give you an overview of how many digital channels have been added or removed You can press Done to close and go back to TV last status ...

Page 58: ...reen you need to select the Cable operator Note This list is country dependent o In the next screen you can Start or change the installation Settings these settings are also available in the professional menu If you have changed the setting you can return back using the color keys as indicated on the screen Note By default Quick Scan is used you need to change the setting if you want to do a full ...

Page 59: ...n Note The default values if these screens are shown are depending on the selected operator o Once all settings are done the TV will start searching channels o Once done you will see the result of the search being the amount of channels found o Using Done the wizard you will exit the menu and TV will tune to the first installed channel ...

Page 60: ...ver This frequency can be set in the Professional Settings Upgrade and Clone RF Upgrade Settings Frequency and by default it is 498MHz Recommended Professional Settings Upgrade and Clone Auto Upgrade Settings Auto Upgrade and Clone On Advanced Professional Mode On never turn this OFF With above settings the TV will check on the frequency set in the RF upgrade settings 498MHz When a CMND stream is ...

Page 61: ... 0 TTV10 0 ChannelMap ApplicationMap Application App Type Native AppName MediaBrowser Setup name USB Devices FreePKG 1 PayPKG1 0 PayPKG2 0 Application Application App Type Native AppName YouTube Setup name YouTube FreePKG 1 PayPKG1 0 PayPKG2 0 Application ApplicationMap ThemeTV TvContents 8 1 1 Add an RF channel in the ChannelList xml Open the ChannelList xml file as described in the chapter Chann...

Page 62: ...cation The folder name used in the root of the USB device containing the clone data TPS191HE_CloneData MasterCloneData Go to the room specific via MasterCloneData RoomSpecificSettings RoomSpecificSettings xml In below example you see 3 TV s in the list all with different settings linked to the serial number Note that you see 2 times the same room number but with a different MultiRemoteControl code...

Page 63: ...2 formatted USB stick Rename the New Text Document txt file to enable_log_to_usb key Connect the USB to TV Reproduce the problem you have Send 456789 i notification should be seen that it s safe to disconnect the USB in case you do not have a RC with digits you put the TV to STBY and power off the TV After reproduction is done disconnect the USB stick again from TV and zip the logcat log file adde...

Page 64: ... 63 2019 TP Vision Europe B V All Rights reserved Specifications are subject to change without notice Trademarks are the property of Koninklijke Philips NV or their respective owners ...