Troubleshooting
Problem
Possible cause
Solution
Reduced
epilating
performance.
You moved
the epilator
in the wrong
direction.
Move the
appliance
against the
direction of hair
growth.
You placed
the epilating
head on the
skin at the
wrong angle.
Make sure
you place
the appliance
perpendicularly
onto the skin.
The epilating
head did not
touch the skin.
Make sure the
epilating head
(and the leg
skin cooler, if
present) are in
proper contact
with your skin
during epilation.
You moistened
your skin
with water or
a cream or
other skincare
product prior
to epilation.
Make sure your
skin is entirely
dry and free
from grease.
Do not put
any cream,
body milk or
other skincare
product on
your skin before
you start to
epilate.
You moved
the appliance
over the skin
too fast.
Move the
appliance
over the skin
at moderate
speed.
The
appliance
does not
work.
The batteries
are empty.
Charge the
batteries.
The socket
to which the
appliance is
connected is
not live.
Make sure the
socket you use
is live. If you use
a socket in
a bathroom
cabinet, you
may need to
switch on the
light to activate
the socket.
The appliance
is not switched
on.
Switch on the
appliance.
You did not
attach the
epilating
head correctly.
Place the
epilating
head on the
appliance and
press it onto
the appliance
until it snaps
home (‘click’).
Problem
Possible cause
Solution
Skin irritation
occurs.
You used the
epilator for
the first time
or after a long
period of
disuse.
Some skin
irritation may
occur the first
few times
you use the
appliance. This
is absolutely
normal
and usually
disappears
quickly. For
tips to reduce
skin irritation,
see the first
section of
chapter ‘Using
the appliance’.
Also make sure
you keep the
epilating head
clean.
You have
applied too
much pressure
to the
appliance
Do not use any
pressure when
you move the
appliance over
skin
The leg skin
cooler is not
cold enough.
You did
not freeze
the leg skin
cooler long
enough.
Put the skin
cooler without
the insulating
sleeve in
the freezer
or freezing
compartment
(***) for at
least 4 hours.
When the
colour of
the fluid has
changed from
white to
completely blue,
the skin cooler
is ready for use.
You did not
put the leg
skin cooler in
the freezer
or freezing
compartment.
Put the skin
cooler without
the insulating
sleeve in
the freezer
or freezing
compartment
(***) for at
least 4 hours.
Do not store
the skin
cooler in the
refrigerator.
The leg skin
cooler did not
touch the skin.
Make sure the
skin cooler
is always in
proper contact
with your skin
during epilation.
Only use the
leg skin cooler
to epilate your
legs.
Problem
Possible cause
Solution
The pivoting
cooling head
of the leg
skin cooler
does not
move.
The pivoting
cooling head is
frozen.
Pass the skin
cooler over
your leg a
few times to
make it pivot
again. Always
make sure the
outside of the
skin cooler is
completely
dry before you
freeze it.
It is not
possible to
remove the
epilating
head.
You did not
press the
release button.
Press the
release button
and pull the
epilating
head off the
appliance.
It is not
possible to
remove the
shaving head.
You did not
press the
release button.
Press the
release button
and pull the
shaving head off
the appliance.
Reduced
shaving
performance.
The shaving
head is dirty.
Switch off
the appliance,
unplug it and
remove the
shaving head.
Then clean the
cutter unit and
the shaving
head with
the cleaning
brush supplied.
Remove any
hairs that are
stuck under the
trimmers.
The cutter unit
is damaged or
worn.
Replace the
cutter unit.
Stronger
skin irritation
than usual
after shaving.
The cutter unit
is damaged or
worn.
Replace the
cutter unit.
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