Philips In Ear 5000 Series, User Manual

8 Frequently 

asked 

questions

My Bluetooth headset does not turn on.

The battery level is low. Charge the 
headset.

I cannot pair my Bluetooth headset with 
my Bluetooth device.

The Bluetooth is disabled. Enable the 
Bluetooth feature on your Bluetooth 
device and turn on the Bluetooth device 
before you turn on the headset.

Pairing does not work.

•     Put both earpieces into charging case.
•     Make sure you have disabled the 
      Bluetooth function of any previously 
      connected Bluetooth devices.
•     On your Bluetooth device, delete 
       “Philips SHB2505” from the Bluetooth
       list.
•     Pair your headset (see ‘Pair the 
       headset with your Bluetooth device 
       at the first time’ on page 6).

How to reset pairing.

Take both headsets out of the charging 
case. Press twice on both headsets 
Multi-function buttons until the LED 
indicator turns white, wait for about 10 
seconds. You will hear “Connected”, “Left 
Channel”, “Right Channel”, as pairing 
successful.

The Bluetooth device cannot find the 
headset.

•     The headset may be connected to a 
       previously paired device. Turn off the
       connected device or move it out of
       range.
•     Pairing may have been reset or the 
       headset has been previously paired
       with another device. Pair the headset
       with the Bluetoot device again as 
       described in the user manual. (see 
       ‘Pair the headset with your Bluetooth
       device at the fist time’ on page 6).

My Bluetooth headset is connected to a 
Bluetooth stereo enabled mobile phone, 
but music only plays on the mobile phone 
speaker.

Refer to the user manual of your mobile 
phone. Select to listen to music through 
the headset.

The audio quality is poor and crackling 
noise can be heard.

•     The Bluetooth device is out of range.
       Reduce the distance between your 
       headset and Bluetooth device, or 
       remove obstacles between them.
•     Charge your headset.

The audio quality is poor when streaming 
from the mobile phone is very slow, or 
audio streaming does not work at all.

Make sure your mobile phone not only 
supports (mono) HSP/HFP but alos 
supports A2DP and is BT4.0x (or higher) 
compatible (see ‘Technical data’ on page 
10).