10
Battery has insufficient charge, follow battery charging
instructions.
If the problem persists, contact your customer services
representative.
Troubleshooting
Problems Solutions
The on button is pressed but
nothing happens (no light, no
nebulization).
LED illuminates on button
press but goes off when
button released.
Check to ensure that the mouthpiece assembly is attached
properly.
Make sure that the contacts on the handset are dry and free
of debris.
Make sure that there is medication loaded in the chamber.
Recharge the battery.
Treatments take longer
than usual with the same
mouthpiece assembly.
Should the device still not operate properly after checking the unit as indicated above it may
have a critical error, contact Philips Customer Service at 1-800-345-6443 or 1-724-387-4000.
Boil the mouthpiece assembly as per the weekly
disinfection instructions.
When charging the battery,
the LED does not pulse or
turn on.
Ensure that the power cable is connected to the handset
and plugged into the wall outlet or disconnect the power
supply and reconnect.
Ensure nebulizer is held upright during nebulization.
If the problem persists, contact your customer services
representative.
Device indicates end of
treatment but medication
remains in medication chamber
(more than a few drops).
Device does not indicate end
of treatment even though all
medication is nebulized.
Contact your customer services representative.
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