Troubleshooting
This chapter summarizes the most common
problems you could encounter with the device. If
you are unable to solve the problem with the
information below, visit www.philips.com/support
for a list of frequently asked questions or contact
the Consumer Care Center in your country.
Problem
Possible cause
Solution
The
device/adapter
becomes warm
during use.
This is normal.
No action required.
When I place the
device on the
skin, it does not
release a flash.
The 'ready to
flash' light blinks
orange.
Your skin tone in
the area to be
treated is too dark.
Treat other body areas
with lighter skin tones with
Lumea.
The ready to flash
light blinks
orange and all 5
intensity lights
blink as well.
The device needs
to be reset.
To reset the device take
the plug out of the socket,
wait for 30 minutes to let
the device cool down. The
device should function
normally again. In case it
doesn't work again,
contact the Consumer Care
Center in your country.
The ready to flash
light does not
light up green.
The device is not
completely in
contact with your
skin.
Place the device at a 90
degree angle on the skin
so that the integrated
safety system in in contact
with your skin.
37
English
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