Problem
Possible cause
Solution
The light intensity
setting you use is
too high.
Check if you have selected
the right light intensity
setting. If necessary, select
a lower setting.
You did not remove
the hairs on the
areas to be treated.
Pretreat your skin before
you use Lumea.
The UV filter of the
light exit window is
broken.
If the UV filter is broken, do
not use the device
anymore. Contact the
Consumer Care Center in
your country, your Philips
dealer or a Philips service
center.
The skin feels
more sensitive
than usual during
treatment. I
experience an
unacceptable
pain sensation
when I use the
device.
You treated an area
for which the
device is not
intended.
Never use the device on
the following areas: inner
labia, anus, nipples,
areolas, lips, moles,
freckles, tattoos,
piercings. inside the nostrils
and ears, around the eyes
and near the eyebrows.
Men must not use it on the
face, neck or on the
scrotum.
The skin reaction
after treatment
lasts longer than
usual.
You have used a
light intensity
setting which is too
high for you.
Select a lower intensity
next time. See chapter
'Using your Philips Lumea',
section 'Selecting the right
light intensity'.
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