EN 11
8
Troubleshooting
Warning
• Never remove the casing of this speaker.
To keep the warranty valid, never try to repair
the speaker yourself.
If you encounter problems when using this
speaker, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips web site (www.
philips.com/welcome). When you contact
Philips, ensure that the speaker is nearby and
the model number and serial number are
available.
No power
• Make sure the AC power cord is connected
properly.
• Make sure there is power at the AC outlet.
No sound
• Adjust the volume.
No response from the speaker
• Reconnect the AC power plug, and then
turn on the speaker again.
Poor radio reception
• Increase the distance between the speaker
and your TV or other radiation source.
• Adjust the length and direction of the
antenna.
Clock setting erased
• Power has been interrupted or the AC
power cord has been disconnected.
• Reset the clock.
Music playback is unavailable on this
speaker even after successful Bluetooth
connection
- The device cannot be used to play music
through this speaker wirelessly.
T h e a u d i o q u a l i t y i s p o o r a f t e r
connection with a Bluetooth-enabled
device
- The Bluetooth reception is poor. Move the
device closer to this speaker or remove any
obstacle between them.
Cannot connect with this speaker
- The device does not support the profiles
required for this speaker.
- The Bluetooth function of this speaker is
not enabled. Refer to the user manual of
the speaker to find out how to enable the
function.
- This speaker is not in pairing mode.
- This speaker is already connected to
another Bluetooth-enabled device.
Disconnect that device then try again.
