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GC9620 - GC9650

21-23

6.5. Troubleshooting Tips

TS tip #1

TS tip #2

TS tip #3

TS tip #4

TS tip #5

TS tip #6

TS tip #7

TS tip #8

TS tip #9

No pumping sound, fault could be on:

Pump 

 

check by apply AC voltage directly

 

Power PCBA

  

 

check by driving a known good pump

Connection 

 

check wire continuity

a)

b)

c)

2.

1.

No buzzer sound, fault should be on Power 

PCBA

Other LEDs do not light up as specified, fault should be on one of 

PCBAs or interconnection

4. 

1.  Zero-crossing detection circuit error, fault should be on 

PCBA

1.  LEDs do not light up as specified, fault should be on one of 

PCBAs or

interconnection

1.  Iron temperature sensing circuit error, fault could be on: 

Thermistor 

 

check the resistance, should be around 200+ k

Ω

)

Power PCBA 

 

check by test another board

Connection 

 

check wire continuity, especially hose cord

a)

b) 

c)

Thermistor 

 

check the resistance, should be around 200+ k

Ω

)

Power PCBA 

 

check by test another board

Connection 

 

check wire continuity

a)

b)

c)

Iron heater power does not show in the power meter, fault could be due to:

1. 

Iron is too hot 

 

cool down and try again

Iron fuse or heating element Open Circuit 

 

check resistance between Iron Live and Neutral signal

Power PCBA 

 

check by test another board

 

a)

b)

c)

1.  Boiler heater power does not show in the power meter, fault could be due to:

Boiler is too hot 

 

cool down and try again

Boiler fuse or heating element Open Circuit 

 

check resistance between Boiler Live and Neutral signal

Power PCBA 

 

check by test another board

 

a)

b)

c)

1. Boiler temperature sensing circuit error, fault could be due to:  

1. E-valve does not open when steam trigger is pressed:

If iron LED still keeps blinking, trigger press is not detected, fault could be on:

If iron LED becomes steady on when press steam trigger, and system shows completed Self-Check mode 

successfully after release the trigger 

 

check E-valve related parts and Power PCBA

-

1.  Water probe error, fault could be due to:

There is water inside boiler 

 

pour out water and test again

 

Probe reaches end of life 

 

replace probe and test again

Connection 

 

check wire continuity

 

Power PCBA 

 

check by test another board

 

a) 

Trigger mechanism or hose cord connection 

 

disconnect connector 9016 from Power PCBA 

and measure continuity between the black wire (pin1) and iron Neutral, it should be short circuit 

when trigger is  pressed, and open circuit when trigger is released.

 

a) 

b) 

Power PCBA 

 

check by test another board

b) 

c) 

d) 

Iron LED and hose cord wiring 

 

disconnect connector 9016 from Power PCBA and measure across

pin 3 at female side and iron Neutral to check diode characteristics

 

Power PCBA 

 

check by test another board

a)

b)

Iron LED does not light up as specified, fault could be on: 

3. 

Repair Instruction

Summary of Contents for PerfectCare Elite C9642/68

Page 1: ...length 1 8 m Refill any time Safe for all fabrics Even for delicates like silks Storage solution Carry lock Ultra light and comfortable Water tank capacity 1800 ml Filling and emptying water Detachable water tank Extra large filling hole Sustainability ECO setting Energy saving 50 energy reduction Warranty 2 year s Safety Information This product meets the requirements regarding interference suppr...

Page 2: ...l Storage solution Carry lock Carry lock Carry lock Carry lock Safety auto off No Yes Yes Yes Hose length 1 7 m 1 7 m 1 7 m 1 7 m Accessories No No No No Model Number GC9640 60 GC9640 61 GC9640 97 GC9642 60 GC9642 61 GC9642 68 GC9642 97 GC9650 80 GC9650 81 GC9650 97 Power 2000 2400 W 2000 2400 W 2000 2400 W Heat up time 2 min 2 min 2 min Steam pressure Up to 7 0 bar Up to 7 2 bar Up to 7 5 bar Con...

Page 3: ...crew E1 E2 Remove GROMMET 7 Remove Screw F1 F2 Remove CORD CLAMP 9 Disconnect All wire connection Remove RUBBER BUNG 11 Remove RYTON RING 12 Remove Mica sheet Remove Screw G1 G2 G3 G4 Remove CHASSIS 10 Remove SOLEPLATE ASSY 13 Remove Screw H1 Remove Thermistor FRONT LOCK SLIDER SPRING 16H FRONT LOCK CATCH SPRING 16G Remove Screw J1 J5 Remove Tray Remove FRONT LOCK SLIDER SPRING 16H Remove Lock ass...

Page 4: ...All wire connection Remove HALL SENSOR PCBA ASSY 22 Remove PUMP SUPPORT 28A 18B Remove CORRUGATED ELBOW TUBE 27 Remove Inox clamp Remove Hose clip Remove BRAIDED RUBBER HOSE 33 Remove PUMP ASSY 26 SAFETY CAP 38B SAFETY VALVE 38A E VALVE 37 RINSE CAP ASSY 42 SPACER TOP 46 SPACER BOTTOM 47 BOILER ASSY 36 Remove SAFETY CAP 38B Remove SAFETY VALVE 38A Remove E VALVE 37 Remove Hose clip Remove BRAIDED ...

Page 5: ...CBA assy 4239 021 87372 4239 021 87372 4239 021 87372 4239 021 87372 21 PCBA holder 4239 026 61591 4239 026 61591 4239 026 61591 4239 026 61591 22 Hall sensor PCBA assy 4239 021 87391 4239 021 87391 4239 021 87391 4239 021 87391 23 IU board PCBA assy 4239 021 87382 4239 021 87382 4239 021 87382 4239 021 87382 24 Button frame 4239 021 87841 4239 021 87841 4239 021 87841 4239 021 87841 25 Power butt...

Page 6: ... set Thailand N A N A N A N A 44 Cord clamp 4239 026 26273 4239 026 26273 4239 026 26273 4239 026 26273 45 Clamping plate 4239 010 00283 4239 010 00283 4239 010 00283 4239 010 00283 46 Spacer top 4239 026 51241 4239 026 51241 4239 026 51241 4239 026 51241 47 Spacer bottom 4239 026 32181 4239 026 32181 4239 026 32181 4239 026 32181 50 Stand bottom assy 4239 021 88501 4239 021 88501 4239 021 88501 4...

Page 7: ...19C Stand top molded 20 Power board PCBA assy 4239 021 87372 4239 021 87372 4239 021 87372 21 PCBA holder 4239 026 61591 4239 026 61591 4239 026 61591 22 Hall sensor PCBA assy 4239 021 87391 4239 021 87391 4239 021 87391 23 IU board PCBA assy 4239 021 87382 4239 021 87382 4239 021 87382 24 Button frame 4239 021 87841 4239 021 87841 4239 021 87841 25 Power button 4239 021 87851 4239 021 87851 4239 ...

Page 8: ...2 070 98596 2422 070 98612 43 Cord set Thailand N A N A N A 44 Cord clamp 4239 026 26273 4239 026 26273 4239 026 26273 45 Clamping plate 4239 010 00283 4239 010 00283 4239 010 00283 46 Spacer top 4239 026 51241 4239 026 51241 4239 026 51241 47 Spacer bottom 4239 026 32181 4239 026 32181 4239 026 32181 50 Stand bottom assy 4239 021 88501 4239 021 88501 4239 021 88501 51 Bung 4239 015 52342 4239 015...

Page 9: ...et 4239 015 61641 19 Stand top 4239 021 88621 19A Tray 19B Front Lock assy 19C Stand top molded 20 Power board PCBA assy 4239 021 87372 21 PCBA holder 4239 026 61591 22 Hall sensor PCBA assy 4239 021 87391 23 IU board PCBA assy 4239 021 87382 24 Button frame 4239 021 88481 25 Power button 4239 021 88491 26 Pump assy 4239 021 86521 27 Corrugated elbow tube 4239 015 61551 28A Pump support inlet 4239...

Page 10: ... Service code GC9640 97 Service code 42 Rinse cap assy 4239 021 88391 43 Cordset 2422 070 98595 43 Cord set Thailand N A 44 Cord clamp 4239 026 26273 45 Clamping plate 4239 010 00283 46 Spacer top 4239 026 51241 47 Spacer bottom 4239 026 32181 50 Stand bottom assy 4239 021 88611 51 Bung 4239 015 52342 52 Glove N A ...

Page 11: ...21 88853 19A Tray 19B Front Lock assy 19C Stand top molded 20 Power board PCBA assy 4239 021 87372 4239 021 87372 21 PCBA holder 4239 026 61591 4239 026 61591 22 Hall sensor PCBA assy 4239 021 87391 4239 021 87391 23 IU board PCBA assy 4239 021 87382 4239 021 87382 24 Button frame 4239 021 88481 4239 021 88481 25 Power button 4239 021 88491 4239 021 88491 26 Pump assy 4239 021 88821 4239 021 88821...

Page 12: ...88391 4239 021 88391 43 Cordset 2422 070 98592 2422 070 98609 43 Cord set Thailand N A N A 44 Cord clamp 4239 026 26273 4239 026 26273 45 Clamping plate 4239 010 00283 4239 010 00283 46 Spacer top 4239 026 51241 4239 026 51241 47 Spacer bottom 4239 026 32181 4239 026 32181 50 Stand bottom assy 4239 021 88611 4239 021 88611 51 Bung 4239 015 52342 4239 015 52342 52 Glove N A N A ...

Page 13: ...A Tray 19B Front Lock assy 19C Stand top molded 20 Power board PCBA assy 4239 021 87372 4239 021 87372 21 PCBA holder 4239 026 61591 4239 026 61591 22 Hall sensor PCBA assy 4239 021 87391 4239 021 87391 23 IU board PCBA assy 4239 021 87382 4239 021 87382 24 Button frame 4239 021 89731 4239 021 89731 25 Power button 4239 021 89741 4239 021 89741 26 Pump assy 4239 021 86521 4239 021 86521 27 Corruga...

Page 14: ... Cordset N A 2422 070 98614 43 Cord set Thailand 2422 070 98627 N A 44 Cord clamp 4239 026 26273 4239 026 26273 45 Clamping plate 4239 010 00283 4239 010 00283 46 Spacer top 4239 026 51241 4239 026 51241 47 Spacer bottom 4239 026 32181 4239 026 32181 50 Stand bottom assy 4239 021 88921 4239 021 88921 51 Bung 4239 015 52342 4239 015 52342 52 Glove 4239 017 14511 4239 017 14511 ...

Page 15: ...GC9620 GC9650 15 23 G3 C1 B4 B2 B1 B3 A1 H1 G4 G1 E1 F1 F2 E2 D1 D2 G2 10 7 3 1 2 5 8 14 11 12 9 4 6 13 Exploded view Iron ...

Page 16: ... A3 A4 A5 A6 A7 A8 A10 A9 G1 G2 G3 E2 E1 H3 M1 M2 L3 J2 C1 C2 C4 C5 B1 F1 F2 B2 C3 J5 K3 K4 K2 16G 20 24 26 30 45 29 38A 40 36 48 15 27 37 38B 46 22 21 Front lock bracket 31 42 49 50 44 32 25 16H 18B 51 28A 17 19A 19C 19 19B 33 23 47 39 Exploded view Stand ...

Page 17: ... 7 8 9 2025 100nF 50V 1206 2026 100nF 50V 0805 2024 100nF 50V 1206 3038 3k6 1 1206 3035 1k 0805 3036 4k7 1206 9016 1 Header 3 3 2 8011 BAS16 8012 BAS16 8016 BAS16 3048 47k 5 1206 1 PD7 AD15 21 ZCD PA2 AD2 DAC0 4 Boiler Temp1 PA1 AD1 5 Boiler Temp2 PA4 AD4 2 Comms In PC6 10 PC7 9 Water Level PD2 AD10 26 Tank Empty PD4 AD12 24 Pwr LED PA3 AD3 DAC1 3 SG Temp PC0 SDA 16 Iron LED 2013 220pF X1 2012 22p...

Page 18: ...sure leakage current between LIVE NEUTRAL EARTH IEC requirement is that at 230 V supply the EARTH leakage current must be less than 0 75 mA 3 Water leakage Functionality Check that there is no water leakage from any part of product during operation Check that the functionality of the product product dependent eg Steaming variable steam SOS ASO etc is working properly 4 Loose part Check that there ...

Page 19: ...lf Check mode successfully Turn off mains power Unplug in mains cord Tank empty LED turns on YES NO Wait for at least 5 sec Press steam trigger twice within 1 sec before tank empty LED turns off Entered Self Check mode YES NO If fail to enter Self Check mode could be due to 1 No power to PCBA 2 Buttons malfunction 3 Steam trigger malfunction 4 Timing incorrect Refer to Trouble shooting tip 9 trigg...

Page 20: ...k Empty LED amber slow Power LED blue Tank Empty LED amber slow blink alternately Power LED blue Off Turbo LED white On ECO LED green fast blink Turn on Iron heater for 2 sec if iron is cold Check iron temperature sensing circuit Turbo LED white and Tank Empty LED amber slow blink alternately ECO LED green remains On Turbo LED white Off Power LED blue On System activities Iron LED blue slow blinks...

Page 21: ...how in the power meter fault could be due to Boiler is too hot cool down and try again Boiler fuse or heating element Open Circuit check resistance between Boiler Live and Neutral signal Power PCBA check by test another board a b c 1 Boiler temperature sensing circuit error fault could be due to 1 E valve does not open when steam trigger is pressed If iron LED still keeps blinking trigger press is...

Page 22: ...9620 GC9650 22 23 7 Lock assy disassembly advise Step 1 Use a screw driver to lift up the spring in the lock assy Step 2 Remove the lifted spring Step 3 Slide and lift up the lock assy Repair Instruction ...

Page 23: ...20 GC9650 23 23 History Record Added in Section 6 under Repair instruction on Aug 2015 Revised Section 6 added in Section 8 under Repair instruction on Oct 2015 Added Pos 3 in exploded view Iron on Jan 2016 ...

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