34
EN-GB
11 T
ROUBLESHOOTING
This section describes the commonly encountered issues
and accompanying solutions.
General TV Issues
The TV does not switch on:
•
Disconnect the power cable from the power
outlet. Wait for one minute before reconnecting it.
•
Check that the power cable is securely connected.
The remote control is not working properly:
•
Check that the remote control batteries are
correctly inserted according to the +/- orientation.
•
Please replace the remote control batteries if they
are
fl
at or weak.
•
Clean the remote control and TV sensor lens.
The standby light on the TV blinks red:
•
Disconnect the power cable from the power
outlet. Wait until the TV cools down before
reconnecting the power cable. If the blinking
continues to occur, please contact Philips Customer
Care Centre.
You forgot the code to unlock the TV lock feature
•
Enter ‘8888’.
The TV menu is displayed in the wrong language.
•
Change the TV menu to your preferred language.
When turning the TV on/off or to standby, you hear a
creaking sound from the TV chassis:
•
No action is required. The creaking sound is
normal expansion and contraction of the TV as it
cools down and warms up. This does not impact
performance.
An
“e-sticker”
banner displaying information appears on
the TV display and cannot be removed.
•
To remove logos and pictures from the display, set
the
[Location]
of your TV to
[Home]
mode.
1. Press (Home).
2. Select
[Setup]
>
[TV settings]
>
[Preferences]
>
[Location]
.
3. Select
[Home]
and then press
OK
.
TV Channel Issues
Previously installed channels do not appear in the
channel list:
•
Check that the correct channel list is
selected.
Picture Issues
The TV is on, but there is no picture:
•
Check that the antenna is properly
connected to the TV.
•
Check that the correct device is selected as
the TV source.
There is sound but no picture:
•
Check that the picture settings are correctly
set.
There is poor TV reception from an antenna
connection:
•
Check that the antenna is properly
connected to the TV.
•
Loudspeakers, unearthed audio devices,
neon lights, high buildings and other large
objects can in
fl
uence reception quality. If
possible, try to improve the reception quality
by changing the antenna direction or moving
devices away from the TV.
•
If reception on only one channel is poor,
please
fi
ne tune this channel.
There is poor picture quality from connected
devices:
•
Check that the devices are connected
properly.
•
Check that the picture settings are correctly
set.
The TV did not save your picture settings:
•
Check that the TV location is set to the
home setting. This mode offers you the
fl
exibility to change and save settings.
The picture does not
fi
t the screen; it is too big or
too small:
•
Try using a different picture format.
The picture position is incorrect:
•
Picture signals from some devices may not
fi
t
the screen correctly. Please check the signal
output of the device.
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