7 Frequently
asked
questions
My Bluetooth headphones do not
switch on.
The battery level is low. Charge the
headphones.
I cannot pair my Bluetooth
headphones with a mobile phone.
The Bluetooth is disabled. Enable
the Bluetooth feature on your mobile
phone and turn on the mobile phone
before you turn on the headphones.
Pairing does not work.
Make sure the headphones are in
pairing mode.
•
Follow the steps described in
this user manual (see ‘Pair the
headphones with your mobile
phone” on page 5).
•
Make sure that the LED light
flashes blue and white alternately
before you release . Do not stop
holding the button if you see the
blue LED only.
The mobile phone cannot find the
headphones.
•
The headphones may be
connected to a previously paired
device. Turn off the connected
device or move it out of range.
•
Pairing may have been reset or the
headphones have been previously
paired with another device. Pair
the headphones with the mobile
phone again as described in the
user manual.
My Bluetooth headphones are
connected to a Bluetooth stereo
enabled mobile phone, but music only
plays on the mobile phone speaker.
Refer to the user manual of your
mobile phone. Select to listen to music
through the headphones.
The audio quality is poor and crackling
noise can be heard.
The Bluetooth device is out of range.
Reduce the distance between your
headphones and Bluetooth device, or
remove obstacles between them.
The audio quality is poor when
streaming from the mobile phone is
very slow, or audio streaming does not
work at all.
Make sure your mobile phone not only
supports (mono) HSP/HFP but also
supports A2DP (see ‘Technical data”
on page 8).
I hear but cannot control music on my
Bluetooth device (e.g. play/pause/skip
forward/backward).
Make sure the Bluetooth audio source
supports AVRCP (see ‘Technical data”
on page 8).
For further support, visit www.philips.
com/support
.
