12
P
ROBLEM
W
HY
IT
H
APPENED
W
HAT
TO
D
O
The therapy device is
operating but the humidifier’s
airflow is low or stopped.
The humidifier has an
airflow obstruction.
Contact your home care provider. Return the humidifier and power
supply to your provider to determine the problem.
The water tank’s middle seal
is damaged.
The seal may become
damaged during use.
Check the seal for any tears or other damage. If it is damaged,
contact your home care provider.
Excessive condensation in
the tubing.
The heater plate
temperature setting is too
high.
Reduce the heater control setting.
The humidifier is
positioned incorrectly.
Verify that the humidifier and therapy device are away from air
conditioning equipment.
The humidifier door has
been accidentally removed
from the humidifier.
Humidifier door was lifted
past the locked open
position.
The humidifier door can be easily reattached.
With the water tank removed, align the hinge side of the door with
the back of the humidifier in a fully open position (see figure below).
Make sure the hinges are aligned with the grooves of the humidifier.
Rotate the door closed. You will need to apply pressure until the
door snaps past the locked open position. Verify that the door is
working properly.
If further assistance is needed, contact your home care provider.
The humidifier has fallen off
your table or night stand.
The humidifier may not
have been properly seated
on the night stand, or the
placement of the tubing
may have caused the device
to fall.
Always make sure your humidifier is placed on a hard, flat surface
so the rubber feet on the bottom of the humidifier base can adhere
to the surface (make sure there is no fabric under the base). The
humidifier must be level for proper operation.
Also, place the humidifier away from the edge of the night stand or
table, so it doesn’t accidentally get knocked off the table.
If the humidifier falls and water gets into the therapy device, drain all
water out of the therapy device. Allow it to air dry to make sure it is
completely dry before reapplying power.
If the placement of the tubing causes the humidifier to fall, make sure
that you use proper hose management when setting up your device.
Route the tubing behind the bed’s headboard.
If the humidifier does not operate correctly after falling, contact your
home care provider or Respironics.
Note:
For information on troubleshooting your therapy device, see the manual included with your therapy device.
