Talk Plan customers receive our Care package worth £60
as standard, whilst Everyday 50, Orange Value Promise
Plan and Boxed & Ready customers can buy Care
separately. Just Talk customers can purchase Care for up
to 30 days after registration, for a one-off cost of £50 for
one year’s cover. Care is subject to certain conditions
which are explained in this section.
Care includes:
■
12 months worldwide phone insurance
(covering loss, theft, accidental or malicious damage)
■
24 hour phone replacement service direct to any
address in the UK
■
3 year warranty on all new phones – if connected to
a Talk Plan.
12-months phone insurance
If your phone is lost or stolen you must report the loss
to the local police and obtain a crime reference number
and call Orange Customer Services. Reporting the loss
to Orange will ensure that your phone is barred from
making any further calls. After the initial 12 months you
can renew Orange Care which offers the same level of
cover as provided in your first year.
24-hour phone replacement
With a valid claim, Orange will supply with you another
phone within 24 hours in the UK. If your new phone is
ever lost, stolen, accidentally or maliciously damaged
simply call Customer Services to arrange a
replacement phone within 24 hours. If your phone is
lost or stolen while you are abroad, a replacement will
not be sent until you return to the UK. To obtain your
replacement phone when you are back in the UK, you
must contact Customer Services and quote your crime
reference number. If you will be out of the UK for more
than 30 days, please let Orange Customer Services
know before you go. Please refer to the Care terms
and conditions.
Note:
Care insurance and warranty cover applies only
to Talk Plan customers or to customers who have
subsequently purchased Care.
manufacturer’s warranty
If you do not have Orange Care you still receive a
12 month manufacturer’s warranty which covers
you against phone faults. Please call Philips Warranty
Help Line 0645 282828 for more details.
Care
– phone insurance and warranty
C a re gives you complete peace of mind. So you can always stay in touch.
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