C a re
6.12
believes has your authority to use the phone or
any person in your employ.
8 . 4
In the case of a service package with inclusive
C a re and a monthly billed service plan for which
optional Care has been purchased, your phone is
c o v e red worldwide. However, if it is lost or stolen
whilst you are abroad you must report the loss or
theft to the relevant local authority and to Orange
as soon as reasonably practicable. A re p l a c e m e n t
phone will not be sent to you until you re t u rn to
the United Kingdom.
8 . 5
In the case of Just Talk your phone is covered in
the UK only.
9 exclusions
9 . 1
A replacement phone will not be supplied where
loss, theft, or damage relates to:
–
normal wear and tear, atmospheric or climatic
conditions, depreciation, confiscation or detention
–
f a i l u re due to improper re p a i r, maintenance
and modifications
–
war and hostilities
–
loss destruction or damage in Northern Ireland due
to civil commotion or unlawful or wanton act
committed maliciously in connection with any
unlawful association
–
air pre s s u re waves and radio-active contamination
–
fraudulent claims
–
any loss of use or consequential loss
–
b reakdown or interruption of network service
–
wilful act by you or at your direction or instigation
–
d i s re g a rd of manufacturer's instructions or
operating instructions
–
cosmetic damage
–
f a i l u re to take reasonable care
–
f a i l u re to make reasonable efforts to recover a lost
or stolen phone.
9 . 2
Loss or theft of a phone from temporary pre m i s e s
is covered only where there is evidence of forc i b l e
and violent entry or exit.
10 general
1 0 . 1
You must take reasonable care of your phone. In
c i rcumstances where there is reason to believe
you may not have done so your claim may be
re f e r red to a loss adjuster and no replacement will
be issued unless and until he/she confirms your
claim.
1 0 . 2
You must provide such assistance and information
as Orange may reasonably request in connection
with the replacement of your phone.
1 0 . 3
A replacement phone may be refused, or you may
be charged for a replacement, where there is
