Talk Plan and Everyday 50
customers
6.13
reason to believe you have failed to comply with
any of these terms and conditions.
1 0 . 4
Orange or the Insurer may cancel cover under
these terms if there is reasonable cause to believe
a fraudulent claim has been made or where it is
believed you have persistently failed to take
reasonable care of your phone.
1 0 . 5
In the event of multiple claims by you, Orange or
the Insurer reserves the right to re q u i re you to
re t u rn your phone to Orange for detailed
investigation before a replacement phone may be
a u t h o r i s e d .
1 0 . 6
W h e re a replacement phone is issued under the
Warranty or under the Insurance as a result of
accidental or malicious damage then the original
phone must be re t u rned to Orange. Any lost or
stolen phone for which a replacement has been
issued which is subsequently re c o v e red is the
p roperty of the Insurer and must be re t u rned to
Orange immediately.
1 0 . 7
You may be charged the recommended retail price
of any battery charger or antenna re t u rned to
Orange which is shown not to be that originally
supplied with the phone or of any phone re t u rn e d
to Orange which is shown to have been
deliberately damaged.
1 0 . 8
Your entitlement under these terms and conditions
is for a replacement phone. You will not be entitled
to any cash in the event of a claim.
1 0 . 9
If your phone is lost or stolen, or maliciously or
accidentally damaged so that it is no longer
operable and such lost theft or damage falls
outside these terms and conditions, then Orange
may entirely at its discretion agree to sell you a
replacement phone at prevailing re p l a c e m e n t
phone prices. The charge for any re p l a c e m e n t
phone so supplied will be applied to your Orange
a c c o u n t .
1 0 . 1 0
W h e rever possible the replacement phone will be
the same make and model as the lost, stolen,
damaged or faulty phone. However from time to
time due to stock availability this may not be
possible and in such circumstances the
replacement phone will be of a similar specification
and all reasonable efforts will be made to ensure
that any replacement phone is compatible with any
accessories which you own.
1 0 . 1 1
Orange will use its reasonable endeavours to
supply any replacement phone to you within
24 hours of agreeing to issue such re p l a c e m e n t .
H o w e v e r, for reasons beyond our control, this may
not always be possible.
1 0 . 1 2
Orange will arrange with you a place and time
period for any replacement phone to be delivere d
