SIM
A Card or other device bearing a unique telephone
number programmed to allow a Phone to access
Network Services.
Suspension
The temporary discontinuance of Services.
User
You or another person notified by you to us as authorised
to use your Phone.
2 provision of Services
2.1
We will use reasonable efforts to make the
Services available to you at all times. The Services
are available only within the range of base stations
which form the Network. Quality and availability of
the Services may be affected by factors outside
our control such as local physical obstructions,
atmospheric conditions and other causes of radio
interference or faults in other telecommunication
networks to which the Network is connected.
2 . 2
The Network and the Services may from time to
time re q u i re upgrading, modification, maintenance
and other works (including but not limited to works
re q u i red for security reasons), or may be aff e c t e d
by unforeseen events which may result in the partial
or complete non availability of the Services. We will
use all reasonable efforts to provide back-up
Services and to keep all such periods of non
availability to a minimum but some interruption may
be inevitable. You Register in the knowledge of this
and accept our obligation to carry out works fro m
time to time in the interests of all our customers.
2.3
We may from time to time tape conversations
between you and our Customer Services for
training purposes only. For the purposes of good
management and security, we may need to
monitor the contents of any text message you
send from time to time.
2.4
We may Suspend the Services in whole or part at
any time without notice if you do not comply with
any of these terms and conditions or if any money
owed by you to us whether in relation to Services
or not remains unpaid.
2.5
We shall investigate all complaints made whether
by or against you and reserve the right to Suspend
the Services if a complaint has been made against
you pending the results of investigation of the
complaint.
terms and conditions
6.16