background image

Just Talk

customers

6.21

governmental action, or by any act or decision
made by a court of competent jurisdiction.

13.4

Subject to Condition 13.1, your liability is limited to

payment of all outstanding Charges due in
accordance with the provisions of your Contract.

14 general

14.1

Subject to Condition 10 these terms and
conditions may be varied or amended only by the
express mutual agreement of both parties and the
party seeking to rely on such variation or
amendment must produce evidence of the other
party's agreement to it.

14.2

You agree to the disclosure to any
telecommunications company, debt collection
agency, credit reference agency, credit or fraud
monitoring scheme, security agency or credit
provider of: 

14.2.1

any information relating to your Contract, including
your personal financial information and details of
how you have performed in meeting your
obligations under your Contract;

14.2.2

any disclosure as may be within our Data
Protection Act registration;

14.2.3

any disclosure re q u i red as a result of an order of any
court of competent jurisdiction or by statutory authority.

14.3

All notices under these terms and conditions will be
sent to the address given by you on Registration
unless you notify us of a change to this address.
Any notice from us to you will be deemed served
48 hours after posting or an earlier proof of
delivery.

14.4

All notices to be served in accordance with these
terms and conditions must be served by text
message, electronic mail or by post or facsimile.

14.5

Any waiver, concession or extra time we may allow
you is limited to the specific circumstances in
which it was given. It does not affect our rights
under these terms and conditions in any other way.

14.6

You may request that certain disputes between you
and us are referred to arbitration under our Code of
Practice for Consumer Affairs, except for all
disputes concerning the operation of Condition 10
of these terms and conditions which shall always
be referred to arbitration. We will supply a copy of
the Code to you on request.

14.7

Our Company Registration Number is 2178917 
and our Registered Office is at St James Court,
Great Park Road, Almondsbury Park, Bradley
Stoke, Bristol, BS32 4QJ.

14.8

The operation of these terms and conditions shall 
be interpreted in accordance with the Laws of
England and Wales.

Summary of Contents for Savvy

Page 1: ...y enjoy enjoy enjoy enjoy enjoy enjoy enjoy enjoy enjoy enjoy savvy ...

Page 2: ...nd letters on the display and to lock the keypad Keypad to enter numbers and text Compass key use this key to navigate around the menus the OK key is used to confirm a menu selection Green CALL key press this key to dial the number or name on the display to answer a call or to refer to recently made calls MENU key to enter and exit the menus Mouthpiece Microphone ...

Page 3: ...chosen all the information you need is here From making your first call to sending text messages with Orange it s easy Before you make your first call please take a couple of minutes to read Section 1 which will tell you all you need to know to get started the future s bright the future s Orange welcome ...

Page 4: ...enjoy ...

Page 5: ...nd to other Savvy users new biorhythm horoscope game for fun anytime anywhere choose from 20 ringing tones vibrating call alert means you can be contacted discreetly pre programmed text messages to save you time the Philips Savvy What more could you want ...

Page 6: ...essenger Assistant Answer Fax Calling abroad from the UK Accessories Information Services 5 using your phone abroad activating Roaming checklist before you travel network selection paying for your calls and text messages 6 reference safety paperwork Care phone insurance and warranty Care terms and conditions Just Talk terms and conditions Orange terms and conditions 7 troubleshooting and index ins...

Page 7: ...before you start 1 before you start insert your SIM Card fit and charge the phone s battery register with Orange ...

Page 8: ...the SIM Card from its surrounding The SIM card is the small rectangle of plastic with the golden contacts and the cut off corner Remove it from its surround by carefully pushing it out The SIM Card s contacts are easily damaged take care when handling it and try to avoid touching the golden contacts inserting the SIM Card The SIM Card fits in the slot shown There is a diagram on the phone showing ...

Page 9: ...rt the other end of the lead into the base of your phone The battery indicator in the top left hand corner of the display will show up to 4 bars whilst charging The first time you plug in the charger and switch it on the battery indicator may take a few seconds to show Rechargeable batteries have a limited lifespan and Orange recommend that you purchase a new one every year Call the Orange Accesso...

Page 10: ...on the outside of your box SIM Card number IMEI number Serial number Just Talk customers Please call 0800 0790006 from another phone to have your Orange phone credited with free talk time Talk Plan Boxed Ready Everyday 50 customers Please call Orange Customer Services on 150 from your Orange phone or 07973 100150 from any other phone before you make any other calls This only applies if your phone ...

Page 11: ...tting started 2 getting started the phone s display make and receive calls understanding menus explore the menu map store a name and number use your Answer Phone voice activated dialling other essentials ...

Page 12: ...howing your phone is registered to Orange if flashing registration is in progress Arrows indicate the direction you can go using the compass key Graphics displays the clock and other menu icons Battery level the bars indicate the battery level 4 bars means full no bars means recharging is required Reception the more bars showing the better the reception Answer Phone message if showing you have at ...

Page 13: ...ime you have set The display will show Set 3 Press OK and you are now ready to make your first call make a call 1 Key in the number you want always use the full area code even if the number is in your area 2 Press the C key to delete a number 3 Press the CALL key to call the number You will see the word Calling and the number you have dialled Listen for the usual ringing tone in the Earpiece end a...

Page 14: ...book menu their name will be displayed instead Similarly your phone number will be sent by the network to the people you call If you don t want your number to be displayed key in 141 before each number you call To have your number permanently withheld and to prevent you from receiving other peoples Caller id write to Orange Customer Services ...

Page 15: ...along the top level menu to Messages 4 Press on the compass key twice to move right along the top level menu to Calls 5 Explore the top level of menus If you go off one end you ll arrive back at the other end as it s a circuit 6 Exit from the menus by pressing once explore the second and third level of menus 1 Press to enter the menus 2 Press on the compass key three times to move right along the ...

Page 16: ...Most of the phone s features are found by navigating around the menu map explore the menu map 2 5 the top two levels of the menu map ...

Page 17: ... characters You can only enter 11 characters including spaces in a Phonebook entry 6 Press OK you will see Number and a flashing cursor 7 Enter the number of the person including full area code 8 Press OK 9 You will be asked if you want to use Voice dial Voice dial enables you to record a Voice tag usually someone s name and link it to a name and number in your Phonebook You can then ring that per...

Page 18: ...e You can also call your Answer Phone by calling 123 from your Orange phone While you are listening to an Answer Phone message by pressing the following keys you can 7 go back 10 seconds 8 pause the message 9 go forward 10 seconds personalise your Answer Phone greeting Your Answer Phone already has a standard greeting but if you prefer you can record your own message to reassure your callers they ...

Page 19: ...e in the display 3 Select option 3 2 and follow the simple steps to set up a PIN number The hash key is Note Unanswered calls will be automatically diverted to your personal Answer Phone If you do not wish to have your calls diverted contact Orange Customer Services to have the automatic divert feature removed ...

Page 20: ...t to use Voice dial 10 Press OK for yes 11 The display prompt will ask you to Press OK and speak 12 Say the name of the person clearly into the phone 13 You will be prompted to repeat the name again 14 Say the name again 15 Listen to your phone to hear your recording play back 16 You will see the word Stored on the display The voice tag is stored When you call up the name in your Phonebook you wil...

Page 21: ...e Speak now in the display Say one of the voice tags you have previously recorded Always try to repeat the voice tag as you recorded it to delete a voice tag 1 Select the name you wish to delete 2 Press OK twice to go to Send msg then twice to move right to voice dial 3 Press OK to go to Playback then once to move left to Delete 4 Press OK then C then MENU to return to the main display ...

Page 22: ... the key to dial own number To remind you of your own Orange phone number 1 Press MENU 2 Press OK to move down from Names to View 3 Press twice to move to Own number 4 Press OK to see your number in the display locking the keypad To avoid making calls accidentally whilst your phone is in your pocket or bag 1 Press the C key and hold it down for a moment 2 To unlock the keypad press and hold the C ...

Page 23: ... you can do 3 more you can do set up security codes speed dial send and read text or picture messages use your Phonebook in call options personalise your phone organise your calls fixed names more features ...

Page 24: ...the compass key four times to move right from Names to Security 3 Press OK you will see PINcode 4 Press OK you will see Set on 5 Press OK you will see Enter PIN 6 Enter your existing PINnumber which is 1111 if you have not yet changed your PINnumber Press OK You will see the word Activated then PINcode 7 Press on the compass key to move from PIN code to Change PIN 8 Press OK you will see Old PIN 9...

Page 25: ...s MENU 2 Press on the compass key four times to move right from Names to Security 3 Press OK and you will see PINcode 4 Press to move to Change PIN2 5 Press OK and you will see Old PIN2 6 Enter your existing PIN2 number which is 1111 if you have not yet changed your PIN2number Press OK 7 You will see New PIN2 8 Enter your choice of a minimum of 4 and a maximum of 8 digits Press OK 9 You will see R...

Page 26: ...key for speed dialling NOTE You cannot select the same name for both voice tag dialling and speed dialling If a name already has this voice tag icon it cannot be linked to a key unless you first remove its voice tag 3 Press and hold one of the keys between 2 and 9 to link the name to that key The key which this number is linked to will appear in the Phonebook icon remove a speed dial 1 Select the ...

Page 27: ...letter on the key into your message press it twice etc Your phone will automatically create a capital letter at the beginning of the sentence To create a space press the 1 key See the table on page 3 5 for more information on entering letters and special characters 8 Press OK once you have finished entering your message 9 You will be asked if you wish to send an Icon Make the most of your Savvy an...

Page 28: ...er from your Phonebook Press OK to check the number and edit it if necessary Press OK At this stage you can edit the message if you wish add a picture message and send send a pre programmed message There are 13 pre programmed messages available to save you time when sending text messages Some have icons included 1 Press MENU 2 Press to move to Messages 3 Press OK to move to Send 4 Press to move to...

Page 29: ...ove you Good luck Happy birthday Get lost I miss you How are you Please call me back I will be late I will call you back I m waiting for you Don t wait for me Where are you OK for lunch pre programmed Usual msg text messages ...

Page 30: ... b Party o I Hooray iii Flowers Drink I Coffee ID Cloudy Sunny o Holidays Y Ball I BOOM Deadly I picture messages non Savvy users can receive them as text characters icon icon name characters sent to non Savvy phone Picture messages are included in the cost of sending a normal text message 3 7 ...

Page 31: ...s OK enter your reply and follow the prompts on the display Usual msg goes to pre programmed messages list Store no Enables you to store the number of the person who sent you the message in your Phonebook but only if you have saved their message reading stored Archive messages Messages you have received are automatically saved until you choose to delete them 1Press MENU then press to move to Messa...

Page 32: ...o delete the entry Send msg to send the selected entry a message Usual msg to send the selected entry a pre programmed message Voice dial to record a voice tag or play back a stored Voice tag Change to amend the entry search for a specific name 1 Press MENU then press OK to go to View 2 Press on the compass key to move left from View to Search 3 Press OK You will see Search for in the display 4 En...

Page 33: ...y You will then see the icon shown here and the number you entered on the display at the end of your call Press OK to show the number in the display To call the number press You can send a message to the saved number or store it Follow the display prompts call waiting This service is not available to Just Talk customers With call waiting you can answer another call whilst you are on a call 1 You w...

Page 34: ... use your phone as an alarm clock 1 Press MENU 2 Press twice to move right to Extra 3 Press OK to move to Alarm clock 4 Press OK you will see Set on 5 Press OK you will see 00 00 6 Use the keys to enter the time remembering that you should enter digits as a 24 hour clock You can change the time one minute at a time using the and options on the compass key 7 Press OK press MENU to return to the mai...

Page 35: ...d select from one of the volume vibrator combinations mentioned above 3 Press OK and you will see Set you can set the phone to make a tone each time you press a key 1 Press MENU 2 Press on the compass key to move right from Names to Settings 3 Press OK you will see Ringer This menu is not available if vibrate or silent is activated on your phone 4 Press on the compass key to move left from Ringer ...

Page 36: ...all Phone number of a call you missed Phone number taken from a text message 3 Press to call back a number or OK twice for other options 4 Choose from the following options Delete to delete the entry Store no to store the incoming number in your Phonebook Send msg to return your own text message to the sender Usual msg to return a pre programmed text message to the sender delete recent calls list ...

Page 37: ...rted contact Orange Customer Services to have the automatic divert feature removed Call divert is a good option if you re in a situation where a ringing phone wouldn t be appropriate but you still want your phone on to send and receive text calls You can forward all your calls to Orange Answer Phone 1 To divert your calls press MENU 2 Press to move to Forwarding 3 Press OK you can then choose when...

Page 38: ...e whist fixed names directory is activated will see the word failed in the display when they enter a number which is not in the fixed names directory to turn on the fixed names directory 1 Press MENU 2 Press four times to move to Security 3 Press OK you will see PINcode 4 Press you will see Fixed names 5 Press OK you will see View 6 Press twice you will see Restriction 7 Press OK you will see Set ...

Page 39: ... the horoscope game The horoscope is a fun way to see what kind of day you are likely to have or you can help a friend out by telling them what their day will bring them Just for fun check on the horoscope to see whether you will have a lucky day Chance romance is likely Love you will be feeling energetic Energy success is likely Success 1 Press MENU 2 Press on the compass key twice to move to Ext...

Page 40: ... the key This will add the letter w after the number you have dialled This is the wait signal which gives the number you are dialling time to connect before the password signals are sent 3 Enter the PINwhich is specific to your own home answering machine 4 Press to access your answering machine Note Depending on the type of answering machine you have a different sequence may be required 3 17 ...

Page 41: ...Orange additional services Every Phone Messenger Assistant Answer Fax calling abroad from the UK Accessories Information Services Orange additional services 4 ...

Page 42: ...answering service where all callers are greeted in your name An operator will take messages then relay them to your phone as text messages For more information on Orange Assistant please call the Orange Literature Request Line and ask for a copy of Answering Services Explained The number of messages Orange Assistant can receive and relay to you is unlimited This uses the Call Divert menu on your p...

Page 43: ...nge Information Services not currently available with Just Talk Please call Customer Services to check if this service is available on your phone You can access a wealth of information including financial news share prices traffic news and sports headlines weather reports the National Lottery horoscopes and a London tourist guide There are three different ways to access this information As text me...

Page 44: ...for Aquarius is AQUAR Finance 1 Select from Stocks Futures Indices and Forex then press to select the one you want 2 Follow prompts e g The code for Orange shares is ORA Options available for most menus include Latest Sends the most up to date information in the form of a single text message All future Requests that you are automatically updated by regular text messages rather than continuously us...

Page 45: ...ng your phone abroad activating Roaming checklist before you travel network selection paying for your calls and text messages International Roaming is not available with Just Talk using your phone abroad 5 ...

Page 46: ... with the international dialling codes you need e g 44 minus the leading zero from the area code for calls back to the UK 4 Consider subscribing to Orange Assistant This is an additional network service that provides an Orange operator to answer all your calls in person and saves you money by sending a text message to your Orange phone Please call Customer Services for details 5 Consider applying ...

Page 47: ... 5 Press OK you will see Requesting 6 Press or to scroll to the desired network 7 Press OK to select paying for your calls and text messages Your call charges when you re abroad are based on the normal call charges and charging structure of our partner network Prices will be subject to regular change and are converted to Sterling at the prevailing exchange rate for that month Orange charges calls ...

Page 48: ...messages If you divert all calls you won t have to pay for the international part of any call to you as you normally would when abroad as no attempt is made to reach your Orange phone Using either of these services also enables you to select messages you want to respond to straight away and leave those that can wait until later Alternatively you can use your Orange Answer Phone You will be charged...

Page 49: ...reference safety paperwork Care phone insurance and warranty Care terms and conditions Orange Just Talk terms and conditions Orange terms and conditions reference 6 ...

Page 50: ...brief and to a minimum 3 If you don t have a Personal Handsfree Kit or car kit stop and park your vehicle safely before using your phone although never on a motorway slip road even if it is urgent 4 Do not store or carry inflammable liquids gases or explosive materials in the same compartment as your phone it s parts or accessories and always store your phone safely and securely Remember Always gi...

Page 51: ...outgoing calls may affect emergency calls either permitting them whilst in use or prohibiting them until the feature is disabled Please refer to specific feature functions one touch emergency dialling If your phone supports pre programmed one touch emergency dialling using the 9 key to call the emergency number may not be possible when you have restricted or barred outgoing calls from your phone d...

Page 52: ...ed medical devices Consult a physician or the manufacturer of the medical device if you have any questions Always check the regulations of the healthcare facilities which generally request that all mobiles are switched off on entry aircraft safety Switch off your phone before boarding any aircraft The use of any mobile phone in an aircraft may be dangerous to the operation of the aircraft disrupt ...

Page 53: ...rect connection between the and terminals of the battery Therefore always take adequate precautions when carrying a spare battery in a purse or pocket 6 Batteries must be recycled or disposed of properly and must not be disposed of in municipal waste Never dispose of batteries in a fire 7 When you unplug your phone from its charger grasp and pull the plug not the power cord 8 For good operation ti...

Page 54: ...ich may be of particular interest to you From time to time we may pass information about you to third parties or government agencies Full details are given in condition 19 2 in the terms and conditions 14 2 for Just Talk Please call Orange Customer Services if you do not wish to receive any marketing materials related to Orange and its services or if you do not wish us to pass on your details to a...

Page 55: ...re than one Orange phone in your name Please call Customer Serviceswho will send you a form to authorise access and allow changes on your account Price Guide For details of the range of Orange Services please call the Orange Literature Request Line and request a copy of the price guide Alternatively visit the Orange website at www orange co uk paperwork 6 6 ...

Page 56: ...er as provided in your first year 24 hour phone replacement With a valid claim Orange will supply with you another phone within 24 hours in the UK If your new phone is ever lost stolen accidentally or maliciously damaged simply call Customer Services to arrange a replacement phone within 24 hours If your phone is lost or stolen while you are abroad a replacement will not be sent until you return t...

Page 57: ...ed Orange with a reputable insurance company the Insurer whose details are available on request 2 2 Orange is authorised by the Insurer to collect premiums where relevant to accept or decline claims and to issue replacement phones under the Insurance on behalf of the Insurer 2 3 If your phone including the battery charger and antenna originally supplied with the phone is lost or stolen you will be...

Page 58: ... antenna originally supplied with the phone becomes defective due to faulty materials or workmanship Orange will at its option repair or replace it at no charge provided that a it has been used in accordance with the operating instructions b any repairs which may have been or are to be undertaken have been arranged by Orange c you have complied with the foregoing terms and conditions d This Warran...

Page 59: ...be passed onto you 5 5 Where phones share a Talk Plan then Orange Care must be purchased separately for each phone 5 6 You may terminate Orange Care on or after the minimum term by giving not less than 10 days notice before a bill date As a concession if you are also terminating your Orange account then you may terminate Orange Care within the minimum term and it will not be necessary for the noti...

Page 60: ...purchased as an optional extra then Orange Care will continue unaffected 7 2 In the event that you wish to switch from a monthly billed service package which includes Orange Care to a monthly billed service package which requires Orange Care to be purchased as an optional extra the inclusive Orange Care will automatically cease 7 3 In the event that you wish to switch from a monthly billed service...

Page 61: ...tion or unlawful or wanton act committed maliciously in connection with any unlawful association air pressure waves and radio active contamination fraudulent claims any loss of use or consequential loss breakdown or interruption of network service wilful act by you or at your direction or instigation disregard of manufacturer s instructions or operating instructions cosmetic damage failure to take...

Page 62: ...range which is shown to have been deliberately damaged 10 8 Your entitlement under these terms and conditions is for a replacement phone You will not be entitled to any cash in the event of a claim 10 9 If your phone is lost or stolen or maliciously or accidentally damaged so that it is no longer operable and such lost theft or damage falls outside these terms and conditions then Orange may entire...

Page 63: ... to deliver a replacement phone we reserve the right to impose a charge for that delivery 10 14 Replacement phones may be refurbished stock but such phones will be fully tested and functional before despatch 10 15 Any replacement phone received under either clause 2 or clause 3 will not attract a further period of insurance or warranty For the avoidance of doubt subject to the provisions of clause...

Page 64: ...cess to the Services which must be paid for in advance which expression includes airtime purchased direct from Orange by credit or debit card Network The public telecommunications system by which Orange makes Services available in the United Kingdom Orange Orange Personal Communications Services Limited and any successor in business or assignee Phone Mobile telephone excluding Accessories but incl...

Page 65: ...ed by unforeseen events which may result in the partial or complete non availability of the Services We will use all reasonable efforts to provide back up Services and to keep all such periods of non availability to a minimum but some interruption may be inevitable You Register in the knowledge of this and accept our obligation to carry out works from time to time in the interests of all our custo...

Page 66: ... will be reassigned On Re connection you will be assigned a new mobile telephone number Any remaining credit on your Just Talk Voucher will be reinstated if you Re connect You can Re connect your Phone without having credit on your Just Talk Voucher 3 5 No cash credits will be given for unused Just Talk Vouchers Credit or Debit card payments are subject to our policy on acceptance in force from ti...

Page 67: ... without the knowledge of the person named or that an application is unauthorised or contains false particulars for the protection of our Customers and the Network we may delay Connection or Disconnect Services to your Phone while we investigate further If our suspicions prove groundless we will Connect or Re connect Services immediately You acknowledge that you will have no claim against us in re...

Page 68: ...er be valid 9 3 You must inform us immediately in the event that the SIM Card or your Phone is lost or stolen In order to take advantage of the provisions of Condition 9 4 you may inform us if at any time your Phone requires repair 9 4 Upon receipt of notification under Condition 9 3 we may at your request Suspend Services for a maximum period of 30 days whilst you make arrangements to obtain an a...

Page 69: ...er these terms and conditions only if such assignment is on terms which are at least as advantageous as those set out herein 13 liability 13 1 Except as provided in this Condition 13 neither party shall be liable to the other whether in contract or tort or otherwise for any loss or damage which is 13 1 1 not the fault of the other party 13 1 2 indirect and or not reasonably foreseeable 13 1 3 loss...

Page 70: ...jurisdiction or by statutory authority 14 3 All notices under these terms and conditions will be sent to the address given by you on Registration unless you notify us of a change to this address Any notice from us to you will be deemed served 48 hours after posting or an earlier proof of delivery 14 4 All notices to be served in accordance with these terms and conditions must be served by text mes...

Page 71: ...ct The terms and conditions described in this leaflet which are binding on both you and Orange for each Phone you connect to the Orange network Customer Literature Printed matter published by Orange which provides information on Orange Services It may be distributed with new Phones or in mailings to some or all Orange Customers Deposit Refundable amount that Orange may ask you to pay before we Con...

Page 72: ...k Price Guide A publication which lists our current Charges and which is updated from time to time Price Plan A bundle of airtime and supplementary Services offered by Orange for an agreed monthly payment Registration Our acceptance of your application for Services and our record of your Customer and User data prior to Connection Register has a corresponding meaning Roaming An optional Service whi...

Page 73: ... affected by maintenance and upgrading 3 2 The Network and the Services may from time to time require upgrading modification maintenance or other works These may result in some or all of the Services becoming temporarily unavailable In such cases we ll do everything we can to provide alternative Services and to keep the period of non availability to a minimum However some interruption may be inevi...

Page 74: ...g us at least one month s written notice You are free to restore your Contract throughout this notice period should you change your mind terminating your Contract during the Minimum Term 4 2 You may terminate your Contract before the Minimum Term has expired if you pay us 4 2 1 all Charges that are due plus 4 2 2 a lump sum equivalent to the total of all the monthly Charges still remaining on your...

Page 75: ...ail to pass any credit assessments which we may reasonably consider to be necessary from time to time or 4 4 2 you fail to pay any of your bills from Orange on time 4 4 3 we have good reason for believing that any information you have given us is false or misleading 4 4 4 you become insolvent within the meaning of Section 123 of the Insolvency Act 1986 or bankrupt or if we have good reason for bel...

Page 76: ...oney you owe us and us paying you any money we owe you After termination it is your responsibility to cancel any direct debits standing orders credit card mandates or other authorisations you may have given for periodic payments to be made to us by third parties 6 your responsibilities when your payments are due 6 1 Ordinarily we will invoice you monthly in advance for monthly charges which are no...

Page 77: ...r fax copies are usually acceptable we do reserve the right to request the original document 6 4 2 keep confidential and not disclose to any third party your account password or any personal identification code number or name issued by us permitting access to the Services 6 4 3 not use the Services for any improper immoral fraudulent or unlawful purposes or for the sending of any communication whi...

Page 78: ...ty and is able both to pay for the Services he or she has requested and to meet his or her other obligations under your Contract what happens if we suspect the details you give us aren t correct 9 2 If we suspect on reasonable grounds that information has been supplied to us without the knowledge of the person named or that an application is unauthorised or contains false particulars we may delay ...

Page 79: ...Cards are easily damaged and should be handled with care We will replace free of charge any SIM Card found to be defective through faulty design or workmanship In any other circumstances however we may charge for replacing it We reserve the right to recall any SIM Card from you at any time to enhance or maintain the quality of the Services what to do if your SIM Card is lost stolen or damaged 12 2...

Page 80: ...crease the Charges withdraw Orange Additional Services or introduce new mandatory Charges or if your contractual rights are affected to your detriment you may terminate your Contract in accordance with Condition 4 3 If you do not give notice within one month of our notifying you of any change s you will be taken to have accepted the change s new services 15 2 We are continuously enhancing our exis...

Page 81: ...ract or tort or otherwise for any loss or damage which is a not the fault of the other party b indirect and or not reasonably foreseeable c loss of business profits savings revenue use or goodwill whether caused to the other party through any breach of your Contract or any matters arising under it Neither party excludes liability for negligent acts or omissions causing death or personal injury to ...

Page 82: ...of an order of any court of competent jurisdiction or by statutory authority delivering communications to you 19 3 All notices to be served in accordance with your Contract must be served by post or facsimile We can in addition serve notice to you by text message They will be deemed served 48 hours after they are sent or on earlier proof of delivery All invoices and notices served by post will be ...

Page 83: ...troubleshooting and index troubleshooting and index 7 ...

Page 84: ...it may be required Use 44 minus the leading zeros for calls back to the U K Are you in coverage Is Orange and the reception quality icon shown on the display If in a building move near a window where the signal may be stronger and try again If you are a passenger in a car without an external antenna stop the car get out and try the call again Did you press You must press this after keying the phon...

Page 85: ... four times then OK which will set the phone to ring battery How long should I charge my battery the first time For 10 continuous hours Ignore the battery full indicator on the display and continue the charge The phone can be switched on or off whilst charging If your phone has been registered you can make calls whlist it is charging Why don t I get as much battery life as Ishould The talk time fo...

Page 86: ...wer Phone What is the symbol on my display This means that you have one or more new messages on your Answer Phone Hold the 1 key or call 123 from your Orange phone or 07973 100123from any other phone to listen to your messages and follow the simple recorded steps Once you have saved or deleted the message the spool symbol will disappear if you made the call from your Orange phone If you simply lis...

Page 87: ...range Customer Services call diverts I diverted my calls but now can t cancel the divert This means that you have diverted all your incoming calls to another number Cancel all diverts 1 Press MENU 2 Press on the compass key twice to move to Forwarding 3 Press OK you will see If no reply 4 Press three times to move to Cancel all 5 Press OK You must be in coverage to enable your phone to send the ca...

Page 88: ...o Section 3 for details about how to read or delete the message The envelope is flashing This means that the text message memory is full Refer to Section 3 for details SIM blocked The SIM Card may have been blocked by repeated entry of incorrect codes and a replacement may be required A charge may be applied You may have inserted the wrong SIM Card into your phone Insert SIM Card Is there a SIM Ca...

Page 89: ... 2 Cancel diverts 3 14 Care of your phone 6 4 Care insurance warranty 6 7 Car Kit installation 6 1 Clock 2 2 3 11 Confirm receipt of sent text message 3 5 d Data protection 6 5 Delete a text message 3 8 Direct debit 6 5 Divert calls 3 14 Display 2 1 DTMF 3 17 e Emergency calls 6 2 Every Phone Orange 4 1 Earpiece volume 2 2 f Fixed names 3 15 h Hold call 3 10 Horoscope 3 16 i In call options 3 10 I...

Page 90: ...cratchpad 3 10 Security codes 3 1 SIM Card 1 1 Speed dialling 3 3 Store a name and number 2 6 Stopwatch 3 16 t Terms and Conditions Care 6 8 Terms and Conditions Orange Just Talk 6 15 Terms and Conditions Orange 6 22 Text messaging 3 4 Touchtones 3 17 Troubleshooting 7 1 u Using your phone abroad 5 1 v Vibrating Alert 3 12 Voice activated dialling 2 9 Voice tags 2 9 Volume controls 3 12 w Waiting ...

Page 91: ... Line 452 Minutes Balance 453 Lost or Stolen 07973 100451 Registration 0800 0790006 Philips Warranty Help Line 0645 282828 Some calls are free from your Orange phone unless you have an Orange Value Promise Service Plan Chargeable services available with your Orange phone Charged at BT F rate if you call from a BT fixed line phone Talk Plan Boxed Ready and Everyday 50 customers Customer Services 15...

Page 92: ...g to press but Orange reserves the right to make subsequent changes to it and services may be modified supplemented or withdrawn Feb 2000 Orange Personal Communications Services Limited 2000 Orange and wirefree and any other Orange product or service names referred to in this user guide are trade marks of Orange Personal Communications Services Limited C 43 02 01 4534 PM 02 00 PCN D4502 ISSUE 1 Z ...

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