If necessary clean them with a pencil eraser, then re p l a c e
the battery. Note: It is normal for the phone and charger
to get warm when charging.
security codes
What are all the codes for?
Codes are preset by the manufacturer to default
settings. If you change your codes, note them down in
the spaces provided at the front of this book. If you do
get into difficulties using any of the security features, call
Customer Services.
My Security code and/or PIN have changed
Have you had a replacement phone or SIM Card? If so,
the codes will change. Ring Customer Servicesif you
need the security code. If you have changed the
number yourself and have forgotten it, your phone may
need to be returned to Orange.
My phone won’t accept the codes
Enter the code using the keys. If you have problems
after 2 attempts, ring Customer Services.
My phone is blocked
You may have keyed an incorrect code too many
times. Call Orange Customer Services to unlock your
phone.
I can’t change my PIN code
See section 3 of this guide.
Answer Phone
What is the
symbol on my display?
This means that you have one or more new messages
on your Answer Phone. Hold the ‘1’ key or call 123
from your Orange phone or
07973 100123
from any
other phone to listen to your messages and follow the
simple recorded steps. Once you have saved or
deleted the message, the spool symbol will disappear
(if you made the call from your Orange phone). If you
simply listen to the message, the spool symbol will
remain on the display until you delete your messages.
Why does it take so long for the spool to appear
and alert me to a new message?
Answer Phone attempts to send the spool symbol to
your phone as soon as the message is received. If the
symbol cannot be delivered (e.g. your phone is
switched off or you are out of coverage) there is a cycle
of retry attempts: every 6 minutes for the first hour then
every 6 hours.
I thought Answer Phone was free but there are
charges on my bill
There is no monthly charge to leave messages on the
Answer Phone service (unlike many other networks) but
it costs you from 10p per minute to call and listen to
your messages. It is these call charges that appear on
your bill. They can be included in your monthly inclusive
minutes.
7.3
