Philips SENSEO HD 7810/65, User Manual

Problem

Cause

Solution

My coffee cup 

overflows with 

cold coffee.

You did not flush the 

machine before first use.

Flush the machine before first use. When the machine 

has emptied a complete water reservoir, you can start 

to make a new coffee.

The indicator light 

flashes slowly.

The machine is heating 

up.

If this takes longer than two minutes, call 1-866-4 

Senseo (1-866-473-6736) or visit our website at  

www.senseo.us.

The indicator light 

flashes quickly.

There is not enough 

water in the water 

reservoir.

Fill the water reservoir and make sure you place the 

water reservoir properly into the machine.

The float in the water 

reservoir may be stuck.

Empty the water reservoir and shake it a few times to 

release the float. Clean the water reservoir with hot 

water and some washing-up liquid or in the dishwasher.
If these solutions do not solve the problem, call  

1-866-4 Senseo (1-866-473-6736) or visit our website 

at www.senseo.us.

The coffee is not 

hot enough.

You have used the 

machine for a longer 

period without descaling.

Perform the descaling procedure as described in 

chapter ‘Descaling’.

The coffee 

temperature in 

the cup decreases 

quickly.

Do not use cups that are 

too large.

Use thin-walled cups. Thin-walled cups absorb less heat 

from the coffee than thick-walled cups.

You can preheat the coffee machine and cup by 

brewing a cup of hot water first without placing a 

coffee pod in the pod holder.

I cannot open 

the lid.

A temporary vacuum has 

developed under the lid.

Turn off the coffee machine. Pull up the lever and wait 

24 hours before you open the lid. You may need to 

use some force. Always make sure the pod holders are 

clean and the sieve is not clogged to prevent vacuum.

The coffee 

machine produces 

less coffee than 

before.

Perhaps the sieve in the 

center of the pod holder 

is clogged.

If the sieve is clogged, use a washing-up brush to 

unclog the sieve. If you cannot unclog it properly 

with the dishwashing brush, put the pod holder in 

the machine and descale the machine. Descale the 

machine (see chapter ‘Descaling’).

I cannot close the 

lid properly.

Perhaps a used coffee 

pod is sticking to the 

water distribution disc.

If this is the case, remove the used pod.

ENGLISH

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