9
tions), and your telephone service equipment
must include a properly installed and operating
“primary protection” device at the service
entrance. (Such devices are normally added
during telephone line installation.) If you fail
to connect the telephone line protection
properly, your connected equipment will not
be covered by the Connected Equipment
Warranty.
To claim damage as a result of coaxial line
transients, equipment must be properly
connected to a Philips surge protector which
offers coaxial line protection (see directions
for use for installation instructions). If you
fail to connect the coaxial cable protection
properly, your connected equipment will not
be covered by the Connected Equipment
Warranty. To make a warranty claim, consumer
must contact the Philips customer service
department (See chart below) and provide a
full description of the damage. The customer
service department will provide the consumer
with a Return Authorization number (RA#).
Philips will determine, at its sole discretion,
whether consumer should send the damaged
equipment and the surge protector to Philips,
or to an independent repair facility. If Philips
so requests, the consumer must, at his/her
own expense, send the damaged equipment
and the surge protector, along with a copy of
the sales receipt, to the specified location, in
secure packaging (to prevent further damage)
with the RA# clearly displayed on the outside
of the package, and with a full written descrip
-
tion of the problem, including the consumer’s
name, address, and daytime phone enclosed.
Philips also reserves the right to examine the
site where the damage occurred.
If the surge protector is covered under the
Surge Protector Limited Warranty, as discussed
above, Philips will either repair or replace the
surge protector. If Philips determines that
the Connected Equipment Limited Warranty
covers the damaged equipment, and that the
equipment was damaged as a result of the
surge protector which is covered under the
Surge Protector Limited Warranty, Philips will
either (a) authorize repair of the connected
equipment, at a cost up to the maximum
amount set forth on the packaging of the
surge protector involved;
(b) provide the consumer with an equivalent
equipment replacement; or (c) reimburse the
consumer for the present fair market value
of the damaged connected equipment. If ap
-
plicable, the equipment will be returned from
Philips to the consumer at Philips expense.
