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4 Service and support
4.1 Frequently asked questions
In this chapter you will find answers to the most frequently
asked questions about your universal remote control.
Setup
I cannot enter setup mode.
Battery level too low or battery lifetime came to an end.
• Replace the batteries. For this see chapter
2.1
.
My TV turns OFF in step 4 but does not turn ON again in
step 5.
TVs of some brands (e.g. Panasonic) only turn ON after a
long press on one of the digit keys. After a long key press in
setup mode the remote control will start trying to improve
the key (see chapter
2.3.2
) instead of turning ON the TV.
• In this case, turn ON the TV manually or use the original
remote control for this. Continue with step
6
. After
successfully completing setup, the remote control will
turn ON the TV with a long key press on one of the digit
keys, just as your original remote control.
How do I set the remote control for combo devices
(TV / VCR, TV / DVD, DVD / VCR, etc)?
Some combo devices require you to set up two different
source selection keys to control both parts of the combo
device. For example, if you have a TV / DVD combo, you
might need to set up the remote control for both TV and
DVD to operate your TV / DVD combo.
Ser
vice and suppor
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