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Change the operating channel on the
interfering devices.
Turn the devices in different directions to
minimize interference.
The wireless firmware update failed, what do
I do?
1
Ensure that the PC is connected to the
Internet.
2
Use an Ethernet cable (sold separately) to
connect the NP2500 to the PC.
3
On the PC, launch the Device Manager on
the PC to update the firmware.
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11 Troubleshooting
I cannot hear any sound or the sound is poor,
what do I do?
Press
+ VOL -
to increase the volume.
Press the
MUTE
button again to reactivate
the sound output.
Check that the RCA cable is connected
correctly.
Check that you have selected ‘Aux in’
as the source on the connected stereo
system.
Check if the volume control of the
connected stereo system is adjusted
correctly.
Is there a maximum distance of transmission
between a wireless router and the NP2500
for effective streaming?
Yes. The maximum distance of Wi-Fi
transmission is 250m measured in open spaces.
However, in a home environment, where solid
obstacles such as walls and doors are present,
the effective transmission distance is reduced
to 50-100m. Reposition the devices if you
experience transmission problems.
I have not received any registration email from
ConsumerCare@Philips.com.
Check that the email address that is
entered in the user registration section is
valid and spelled correctly.
Check that the PC has an active Internet
connection.
The Internet server may be busy, try again
later.
Check if the email was redirected to the
spam folder.
How do I avoid Wi-Fi interferences from
other devices that operate in the same
(2.4GHz) frequency spectrum, such as Dect
phones or bluetooth devices?
Move the NP2500 at least 3m away from
such devices.
Use a WEP/WPA encryption key when
you create the wireless connection your
PC / home network.
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