22
EN
8 Troubleshooting
Warning
•
Never remove the casing of this apparatus.
To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this
apparatus, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips web site (www.
philips.com/welcome). When you contact
Philips, ensure that the apparatus is nearby
and the model number and serial number are
available.
No power
•
Make sure that the AC power plug of the
speaker is connected properly.
•
Make sure that there is power at the AC
outlet.
•
Check whether the speaker is in Wi-
Fi Active or Wi-Fi Disabled mode (see
'Connect power and switch on' on page 7).
No sound
•
Check whether the speaker is muted or
the streamed music is still buffering. The
system status indicator blinks green when
the speaker is muted or during music
buffering. If the speaker is muted, adjust
volume on the
SpeakerSet
app or on
SW700M directly.
•
Check the Wi-Fi network connection.
Set up the network again if needed (see
'Connect SW700M to your home Wi-Fi
network' on page 9).
•
If there is no sound from a speaker in a
group, check whether the speaker is out of
range. You can check whether the wireless
connection of the speaker is poor on the
app screen directly.
No response from the speaker
•
Restart SW700M, and then set up the
Wi-Fi network for SW700M again (see
'Connect SW700M to your home Wi-Fi
network' on page 9).
•
Disconnect and reconnect the AC power
plug to switch on the speaker again.
•
If there is no sound from a speaker in a
group, check whether the speaker is out of
range. You can check whether the wireless
connection of the speaker is poor on the
app screen directly.
How can I reconfigure the Wi-Fi settings?
•
Reset the speaker (see 'Restore factory
settings' on page 19), and then
the Wi-Fi settings again (see 'Connect
SW700M to your home Wi-Fi network' on
Occasional breaking of music streaming
Do one or all of the following:
•
Move SW700M closer to your Wi-Fi
router.
•
Remove any obstacles between SW700M
and your Wi-Fi router.
•
Avoid using Wi-Fi channel which is
overlapped by the nearby Wi-Fi network.
•
Check if your network speed is fast enough
(in cases where multiple devices share the
same router, the wireless performance may
be affected). Turn off the other devices
connected to your home router.
•
Enable the Quality of Service (QoS)
option (if available on the Wi-Fi router).
•
Turn off other Wi-Fi routers.
No response from the speaker
•
Restart SW700M, and then set up the
Wi-Fi network for SW700M again (see
'Connect SW700M to your home Wi-Fi
network' on page 9).
•
Disconnect and reconnect the AC power
plug to switch on the speaker again.
•
If there is no sound from a speaker in a
group, check whether the speaker is out of
range. You can check whether the wireless
connection of the speaker is poor on the
app screen directly.
Summary of Contents for SW700M
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