32
EN
9 Troubleshooting
This chapter summarizes the most common problems you could encounter with the appliance. If you
are unable to solve the problem with the information below, contact the Consumer Care Center in
your country.
Problem
Possible solution
The appliance does not
work.
•
The filter replacement light has been on continuously but you did
not replace the corresponding filter, it is now locked. In this case,
replace the filter and reset the filter time.
•
Make sure that the front panel is closed properly.
The appliance does not
work even though it is
switched on.
The humidification filter tray is not placed properly. In this case the
appliance does not work and the
CURRENT HUMIDITY
lights (
30%
,
40%
,
50%
or
60%
) flash. Switch off the appliance. Remove the water
bucket and then remove and slide the humidification filter tray back to
the appliance. Then switch on the appliance and try again.
The water bucket leaks.
It is normal that the cap of the water bucket is slightly wet when you
remove it from the appliance. However, if water drops keep dripping from
the bottom of the water bucket, check if the cap has been screwed onto
the water bucket tightly. If the problem persists, contact the Consumer
Care Center in your country.
The water level in the
water bucket drops very
quickly after I empty the
humidification filter tray.
This is normal. The water in the water bucket is used to fill the
humidification filter tray the humidification filter also absorbs some of the
water.
I do not see the current
humidity indication
change.
•
Make sure that you have put the humidification filter in the
humidification filter tray.
•
The humidification filter is dirty. Rinse and/or descale the
humidification filter (see the chapter ‘Clean the pre-filter and
humidification filter’, section ‘Clean the humidification filter’).
•
Make sure that both the
PURIFIER
and
HUMIDIFIER
lights are on.
There are some
white deposits on the
humidification filter.
The white deposits are called scale and they consist of minerals from
the water. Scale on the humidification filter affects the humidifying
performance. Therefore you have to descale the humidification filter
when the filter light / flashes (See the chapter ‘Clean the pre-filter
and humidification’, section ‘‘Clean the humidification filter’).
