In order to obtain warranty coverage: (1) you must have proof of your properly-obtained limited warranty pursuant to Section 1 of this
limited warranty; (2) an excluded event must not have occurred with respect to the mechanical, electrical, or software defect, malfunc-
tion, or other failure in the product and/or its part(s); and (3) you must obtain a return authorization number and other return shipping
information from us to allow you to ship the product and/or part of the product back to us.
As part of these limited warranty services, we will offer (a) phone and e-mail support (see contact information in Section No. 6 below);
(b) free software upgrades for the purchased product, if applicable; and (c) no costs for any of the replacement parts or labor needed
to make the product function as warranted. No other services or repair work are included in this limited warranty other than the repairs
and services expressly described in this Section No. 4.
5. WHAT IS THE PERIOD OF COVERAGE?
This limited warranty begins on the date of your purchase of the product and lasts for two (2) years, subject to the requirements de-
scribed in Section No. 1, subsections (a) through (c) of this limited warranty (the “Warranty Period”). The Warranty Period is not extended
if we repair or replace the product. We may change the availability of this limited warranty at our discretion, but any changes will not
cover periods before the chance went into effect.
6. HOW DO YOU OBTAIN LIMITED WARRANTY SERVICE?
To obtain limited warranty service, you must call (818) 937-4774 or email our Customer Service Department at support@phnxaudio.com
during the Warranty Period. No limited warranty service will be provided without satisfying the requirements described in Section No. 1,
subsections (a) through (c) of this limited warranty.
7. LIMITATION OF LIABILITY
EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS LIMITED WARRANTY STATEMENT, NO OTHER WARRANTY, EXPRESS OR
IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR USE, APPLIES TO THE PRODUCT. THE
REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIM-
ITED WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE
PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE
DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDEN-
TAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
8. WHAT CAN YOU DO IN CASE OF A DISPUTE WITH US?
Any controversy or claim arising out of or relating in any way to this purchase or attempted purchase of this limited warranty
directly from us shall be brought on an individual, and not on a class actionbasis, shall be exclusively subject to binding
arbitration, which shall be administered by the American Arbitration Association, and decided by one (1) arbitrator, and
judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. By purchasing this limited
warranty, you further agree that the arbitrator, and not any federal, state, or local court or agency shall have exclusive authority to resolve any
controversies, claims, or other disputes arising out of or relating to the interpretation, applicability, enforceability or formation of this limited
warranty. By purchasing this limited warranty, you understand and agree that you are waiving and hereby waive your rights to maintain
other available resolution processes, such as a court action or administrative proceeding, to settle any disputes between you and us.
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