Phonak Audeo P-R Trial, User Manual

Page 1: ...Phonak Aud oTM P User Guide Phonak Aud o P R RT Phonak Aud o P R RT Trial...

Page 2: ...k Aud o P50 RT Phonak Aud o P30 R Phonak Aud o P30 RT Phonak Aud o P R Trial Phonak Aud o P RT Trial Non wireless charging accessories Phonak Charger Case Combi Phonak Charger BTE RIC Phonak Mini Char...

Page 3: ...ck If no box is checked and you do not know the model of your hearing aid or charging accessories please ask your hearing care professional The hearing aids described in this user guide contain a buil...

Page 4: ...for making such a great choice and wish you many years of listening pleasure Please read the User Guide carefully to make sure that you understand and get the best out of hearing aids For more informa...

Page 5: ...3 Preparing the charger 13 4 Charging the hearing aids 15 5 Left right hearing aid markings 24 6 Putting on the hearing aid 25 7 Removing the hearing aid 26 8 Multi function button 27 9 On Off 28 10 T...

Page 6: ...8 Exchanging the earwax protection 47 19 Service and warranty 58 20 Compliance information 60 21 Information and description of symbols 67 22 Troubleshooting 74 23 Important safety information 80 24 F...

Page 7: ...aring aid After placing your hearing aid in the charger the indicator light will show the charging state of the battery until the hearing aid is fully charged When fully charged the indicator light wi...

Page 8: ...rmly press the lower part of the button for 3 seconds until the indicator light blinks On indicator light is solid green Off indicator light is solid red Enter flight mode When device is off press the...

Page 9: ...tify your personal models by checking Your hearing aid charger details on page 3 comparing your earpieces hearing aid and charger with the following models Charging contacts Anchor optional Speaker wi...

Page 10: ...10 Space for earpieces Space for drying capsule cover open Drying capsule optional Hearing aid charging inserts with left right indicators Space for drying capsule cover closed Charger Case Combi...

Page 11: ...arger Case Combi Indicator light for power micro USB connection to external power supply micro USB connection to external power supply Power Pack Indicator light for battery status and external power...

Page 12: ...12 Mini Charger Case USB C connection to external power supply Indicator light for power Hearing aid charging inserts with left right indicators USB cable 3 m Power supply External power supply...

Page 13: ...harging cable into the power supply b Plug the smaller end into the USB port on the charger c Plug the power supply into a power outlet d The indicator light is green when the charger is connected to...

Page 14: ...ly output voltage 5 VDC 10 current 1 A Power supply Imput voltage 100 240 VAC 50 60Hz current 250 mA Charger specification Charger input voltage 5 VDC 10 current 500 mA USB cable specifications 5 V mi...

Page 15: ...ding on the hearing aid settings The hearing aid contains a built in and non removable rechargeable lithium ion battery Before using your hearing aid for the first time it is recommended to charge it...

Page 16: ...for how to set up the charger 1 Insert the hearing aid into the charging inserts Make sure the left and right hearing aid markings match the left blue right red indicators next to the charging inserts...

Page 17: ...17...

Page 18: ...green light The charging process will automatically stop when the batteries are fully charged so the hearing aids can be safely left in the charger It can take up to 3 hours to charge the hearing aids...

Page 19: ...19...

Page 20: ...out of the charger Do not hold the tubes to remove the hearing aids from the charger as this can damage the tubes The hearing aid switches on automatically when removed from the charger The indicator...

Page 21: ...21 1 2 2 1...

Page 22: ...nect to an external power supply The Power Pack and hearing aids will be charged at the same time While connected to an external power supply the Power Pack indicator light will show the current batte...

Page 23: ...he indicator lights will show the status Power Pack lock and release Indicator light battery status 0 29 30 59 60 100 micro USB connection to external power source Battery check push button Please ens...

Page 24: ...g aid markings There is a red or blue marking on the back of the hearing aid and on the speaker This will tell you if it is a left or a right hearing aid Blue marking for left hearing aid Red marking...

Page 25: ...on the hearing aid 1 Place the hearing aid behind your ear 2 Insert the earpiece into your ear canal 3 If there is an anchor attached to the earpiece tuck it into the bowl of your ear to secure your...

Page 26: ...26 7 Removing the hearing aid Pull on the bend of the tube and remove the hearing aid from behind the ear...

Page 27: ...n your individual Hearing aid instructions Please ask your hearing care professional for a printout The multi function button has several functions If the hearing aid is paired with a Bluetooth enable...

Page 28: ...r 3 seconds until the indicator light blinks Wait until the solid green light indicates the hearing aid is ready Switch off hearing aid When you switch on the hearing aid you might hear a start up mel...

Page 29: ...etooth enabled device multiple functions can be accessed using tap control e g accept end phone call pause resume streaming start stop voice assistant This is indicated in your individual Hearing aid...

Page 30: ...options available for your hearing aid The TV Connector can be connected to any audio source such as a TV PC or hi fi system Roger wireless microphones can be connected to your hearing aids as well B...

Page 31: ...tial pairing your hearing aids will connect automatically to the device Initial pairing can take up to 2 minutes 1 On your device e g a phone ensure that Bluetooth wireless technology is enabled and s...

Page 32: ...devices Select the hearing aid from the list to simultaneously pair both hearing aids A beep confirms successful pairing 12 2 Connecting to the device The connection will be maintained as long as the...

Page 33: ...ctly with Bluetooth enabled phones When paired and connected to your phone you will hear the caller s voice directly in your hearing aids Your voice is picked up by the hearing aid microphones and tra...

Page 34: ...1 Making a call Enter the phone number and press the dial button You will hear the dialing tone through your hearing aids Your voice is picked up by the hearing aid microphones and transmitted to the...

Page 35: ...n the hearing aids The call can be accepted by taping the top of your ear twice only available for models P90 and P70 a short press on the upper or lower part of the multi function button on the heari...

Page 36: ...d by taping the top of your ear twice only available for models P90 and P70 a long press on the upper or lower part of the multi function button on the hearing aid more than 2 seconds or directly on y...

Page 37: ...4 Rejecting a call An incoming call can be rejected by a long press on the upper or lower part of the multi function button on the hearing aid more than 2 seconds or directly on your phone long press...

Page 38: ...flying some operators require all devices to be switched into flight mode Entering flight mode will not disable normal hearing aid functionality only the Bluetooth connectivity functions 14 1 Enter fl...

Page 39: ...econds signifying that the hearing aid is switching off 2 Press and hold the lower part of the button The green indicator light blinks when the hearing aid starts up 3 Keep pressing the button for 7 s...

Page 40: ...40 14 2 Exit flight mode To enable the wireless function and exit flight mode in each hearing aid Switch the hearing aid off and then on again refer to chapter 9...

Page 41: ...the button for at least 15 seconds It does not matter if the hearing aid is switched on or off before you start pressing the button There is no light or acoustic notification at the end of the 15 seco...

Page 42: ...Charging Transport Storage Temperature Maximum range Recommended range 5 to 40 C 41 to 104 F 5 to 40 C 41 to 104 F 20 to 60 C 4 to 140 F 20 to 60 C 4 to 140 F 5 to 40 C 41 to 104 F 7 to 32 C 45 to 90...

Page 43: ...ans that they are water and dust resistant and designed to withstand daily life situations They can be worn in the rain but should not be fully submerged in water or used when taking a shower swimming...

Page 44: ...outstanding performance and a long service life To ensure a long service life Sonova AG provides a minimum of a five year service period after phase out of the respective hearing aid Please use the fo...

Page 45: ...ucts may damage it Your hearing aids are resistant to water sweat and dust under the following conditions After exposure to water sweat or dust the hearing aid is cleaned and dried The hearing aid is...

Page 46: ...capsules Chargers Make sure that charger inserts are clean Never use cleaning agents such as household detergents soap etc for cleaning your charger Weekly Hearing aid Clean the earpiece with a soft...

Page 47: ...if it looks dirty or if the hearing aid volume or sound quality is reduced The earwax protection should be replaced every four to eight weeks on a regular speaker and every one to two weeks on the Act...

Page 48: ...48 2 Gently pull off the earpiece to remove 3 Clean the speaker with a lint free cloth...

Page 49: ...ng appears under the bin icon 18 1 2 Exchanging the earwax protection with CeruShield Disk 2 To remove a used earwax protector carefully insert the speaker into the free opening under bin icon until i...

Page 50: ...carefully insert the speaker into the opening where the new earwax protector is visible opposite the bin icon until it clicks After the click you will see the opening below is empty and the new earwa...

Page 51: ...the speaker in one hand and the earpiece in the other 18 1 3 Attaching the earpiece to the speaker 2 Slide the earpiece over the speaker sound outlet 3 The speaker and the earpiece should fit perfectl...

Page 52: ...tating disk b new filter c disposal slot for used filters 18 2 1 Parts Explanation 2 changing tool a screw end for removing used filter b forked end for inserting new filter b b a a c 1 Wipe the earpi...

Page 53: ...3 Removing the used wax filter HF3 Filter 1 Hold the earpiece firmly and secure the rear of the speaker with your finger 2 Insert the screw end of the HF 3 changing tool into the speaker of the heari...

Page 54: ...ool clock wise until some resistance is felt Pull the changing tool out of the speaker with the used wax filter attached to the end 4 Insert the used wax filter into the disposal slot in the middle of...

Page 55: ...lot Lift the changing tool up leaving the used wax filter in the slot 1 After removing the used wax filter from the speaker of the hearing aid brush away any remaining debris Rotate the ridged disk of...

Page 56: ...56 2 Now use the opposite end of the changing tool i e forked end to pick up a new wax filter 3 Insert the forked end of the changing tool down and pull up...

Page 57: ...the rear of speaker with your finger 5 Once the new filter is securely placed in the speaker 1 make a bending movement with the changing tool the wax filter will disconnect from the tool 2 pull the ch...

Page 58: ...ational warranty valid from the date of purchase This limited warranty covers manufacturing and material defects in the hearing aid and chargers respectively but not accessories such as tubes earpiece...

Page 59: ...non authorized service centers renders the warranty null and void This warranty does not include any services performed by a hearing care professional in their office Serial numbers Hearing aid left...

Page 60: ...or the local Phonak representative whose address can be taken from the list on www phonak com com en certificates Phonak worldwide locations Australia New Zealand Indicates a device s compliance with...

Page 61: ...61 The wireless models listed on page 2 are certified under Phonak Aud o P R P RT P90 P70 P50 P30 Phonak Aud o P R Trial P RT Trial USA FCC ID KWC MRP Canada IC 2262A MRP...

Page 62: ...ressly approved by Sonova AG may void the FCC authorization to operate this device Notice 3 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Par...

Page 63: ...ipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the devi...

Page 64: ...2 48 GHz GFSK Pi 4 DPSK GMSK 2 5 mW 1 m 4 2 Dual Mode HFP Hands free profile A2DP Radio information of your wireless hearing aid Antenna type Operation frequency Modulation Radiated power Bluetooth Ra...

Page 65: ...iance with emission and immunity standards Emission standards EN 60601 1 2 2015 IEC 60601 1 2 2014 EN 55011 2009 A1 CISPR11 2009 AMD1 2010 CISPR22 1997 CISPR32 2012 ISO 7637 2 2011 CISPR25 2016 EN 550...

Page 66: ...4 2 2008 EN 61000 4 3 2006 A1 A2 IEC 61000 4 3 2006 A1 A2 EN 61000 4 4 2012 IEC 61000 4 4 2012 EN 61000 4 5 2014 IEC 61000 4 5 2014 EN 61000 4 6 2014 IEC 61000 4 6 2013 EN 61000 4 8 2010 IEC 61000 4...

Page 67: ...bol correspond to the code of certified institutions that were consulted under the above mentioned directives This symbol indicates that the products described in these user instructions adhere to the...

Page 68: ...d take into account the relevant information in these user guides This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides Importan...

Page 69: ...etooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc and any use of such marks by Sonova AG is under license Other trademarks and trade names are those of their respective o...

Page 70: ...ic medical device can be identified Indicates the manufacturer s serial number so that a specific medical device can be identified Indicates that the device is a medical device This symbol indicates t...

Page 71: ...utes and 8 hours in a dust chamber as per the IEC60529 standard Temperature during transportation and storage 20 to 60 Celsius 4 to 140 Fahrenheit Humidity during storage 0 to 70 if not in use See ins...

Page 72: ...charger may not be thrown away as normal household waste Please dispose of old or unused hearing aids and charger at waste disposal sites intended for electronic waste or give your hearing aid and ch...

Page 73: ...73 Symbols applicable to the European power supply only Power supply with double isolation Device designed for indoor use only Safety isolating transformer short circuit proof...

Page 74: ...olume too loud Hearing aid not loud enough or distorted Volume too low Low battery Speaker earpiece blocked Hearing has changed Hearing aid plays two beeps Indication for low battery Hearing aid will...

Page 75: ...olume control available chapter 8 Charge hearing aid chapter 4 Clean speaker opening earpiece or change wax filter Contact you hearing care professional Charge hearing aid chapter 4 Charge hearing aid...

Page 76: ...solid green after removal from charger Indicator light on hearing aid was red when hearing aid was placed into the charger Hearing aid with ActiveVent speaker is not working properly Vent in wrong pos...

Page 77: ...d chapter 15 Switch hearing aid off and then on again chapter 9 Clean the speaker opening and or change the wax filter chapter 18 2 Contact your hearing care professional Push the speaker back into th...

Page 78: ...ging does not start no power pack used Charger not connected to power supply Hearing aid not inserted correctly into charger Charging does not start when using Power Pack Power Pack discharged Problem...

Page 79: ...79 Connect charger to power supply or Power Pack chapter 4 2 Insert hearing aid correctly into charger chapter 4 1 Charge Power Pack chapter 4 2 What to do...

Page 80: ...Tinnitus Balance software feature is intended for use by people with tinnitus who also desire amplification It provides supplementary noise stimulation which can help focus the user s attention away...

Page 81: ...struction in lipreading The hearing aid is suitable for the home healthcare environment and due to their portability it may happen that it is used in professional healthcare facility environment like...

Page 82: ...e and the competent authority of the state of residence The serious incident is described as any incident that directly or indirectly led might have led or might lead to any of the following a the dea...

Page 83: ...e between 2 4 GHz 2 48 GHz frequency range When flying please check if flight operator requires devices to be switched into flight mode see chapter 14 The hearing aids specially programmed for each he...

Page 84: ...f custom hearing aids and earpieces can contain small quantities of acrylates from adhesives People who are sensitive to such substances may potentially experience an allergic skin reaction Please sto...

Page 85: ...ensure their safety The hearing aid is a small device and contains small parts Do not leave children and individuals with cognitive impairment unsupervised with this hearing aid If swallowed consult...

Page 86: ...mplant Please note that interference can also be caused by power lines electrostatic discharge airport metal detectors etc Keep magnets i e EasyPhone magnet etc at least 15 cm 6 inches away from the a...

Page 87: ...communications equipment including peripherals such as antenna cables and external antennas should be used no closer than 30 cm 12 inches to any part of the hearing aids including cables specified by...

Page 88: ...igned for normal use A strong physical impact to the ear e g during sports may cause the customized earpiece to break This may lead to perforation of the ear canal or eardrum After mechanical stress o...

Page 89: ...swimming or bathing Always remove your hearing aid before these activities as the hearing aid contains sensitive electronic parts Never wash the microphone inputs Doing so could cause it to lose its s...

Page 90: ...oval from the ear Do not drop your hearing aid or charging accessories Dropping onto a hard surface can damage your hearing aid or charging accessories Charger Power Pack and power supply must be prot...

Page 91: ...erating magnetic fields Hearing aids don t need to be removed when passing security gates airports etc If X ray is used at all it will be in very low doses and will not affect the hearing aids Do not...

Page 92: ...rating 20 Wh which have been tested according to UN 38 3 of the UN Manual of Tests and Criteria and should be shipped in accordance with all the rules and regulations on the safe shipment of lithium i...

Page 93: ...y of a particular hearing aid and cell phone can be predicted by adding the rating for the hearing aid immunity to the rating for the cell phone emissions The sum of the hearing aid rating e g M2 T2 2...

Page 94: ...ure to try it with your hearing aid prior to purchase For additional guidance please ask your hearing care professional for the booklet entitled hearing aid compatibility with digital wireless cell ph...

Page 95: ...spenser determines through inquiry actual observation or review of any other available information concerning the prospective user that the prospective user has any of the following conditions i Visib...

Page 96: ...umen accumulation or a foreign body in the ear canal viii Pain or discomfort in the ear Special care should be exercised in selecting and fitting a hearing aid whose maximum sound pressure level excee...

Page 97: ...aryngologists otologists or otorhinolaryngologists The purpose of medical evaluation is to assure that all medically treatable conditions that may affect hearing are identified and treated before the...

Page 98: ...inquire about the availability of a trial rental or purchase option program Many hearing aid dispensers now offer programs that permit you to wear a hearing aid for a period of time for a nominal fee...

Page 99: ...ce hearing loss may cause problems in language development and the educational and social growth of a child An audiologist is qualified by training and experience to assist in the evaluation and rehab...

Page 100: ...to managing tinnitus Good health practice requires that a person reporting tinnitus have a medical evaluation by a licensed ear physician before using a sound generator The purpose of such an evaluati...

Page 101: ...could lead to permanent hearing damage when used for a prolonged period of time Should the noise generator be set to such a level in your hearing aid your audiologist will advise you of the maximum am...

Page 102: ...102 Notes...

Page 103: ...103...

Page 104: ...our hearing care professional 029 0844 03 V3 00 2021 05 NLG 2020 2021 Sonova AG All rights reserved Manufacturer Sonova AG Laubisr tistrasse 28 CH 8712 St fa Switzerland www phonak com 7 613389 39919...