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Problem
Causes
What to do
Hearing aid not
functioning
Speaker/earpiece blocked
Clean speaker opening/earpiece
Hearing aid switched off
Press lower part of multi-function button for 3 seconds (chapter 9)
Battery fully discharged
Charge hearing aid (chapter 4)
Hearing aid whistles
Hearing aid not inserted correctly into ear
Insert hearing aid correctly (chapter 6)
Cerumen in ear canal
Contact your ENT/GP or hearing care professional
Hearing aid too loud
Volume too loud
Decrease volume if volume control available (chapter 8)
Hearing aid not loud
enough or distorted
Volume too low
Increase volume if volume control available (chapter 8)
Low battery
Charge hearing aid (chapter 4)
Speaker/earpiece blocked
Clean speaker opening/earpiece
Hearing has changed
Contact you hearing care professional
Hearing aid plays two
beeps
Indication for low battery
Charge hearing aid (chapter 4)
Hearing aid will not
switch on
Battery fully discharged
Charge hearing aid (chapter 4)
Button was inadvertently deactivated by
pressing the button longer than 15 seconds
Perform step 2 of the rebooting process (chapter 15)
Indicator light on hearing
aid does not light up when
hearing aid placed in
charging slots
Hearing aid not inserted correctly
into charger
Insert hearing aid correctly into charger (chapter 4)
Hearing Aid battery fully discharged
Wait three hours after placing hearing aid in charger, regardless of
LED behavior
Lowest indicator light on
Charger Case Go constantly
red
Charger Case error
push reset button for min. 8 seconds
22. Troubleshooting