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10. Care and maintenance
Diligent and routine care of your hearing aid and chargers
contribute to outstanding performance and a long service
life.
Please use the following specifications as a guideline.
Further information regarding product safety, see
chapter 16.
General information
Before using hair spray or applying cosmetics, you should
remove your hearing aid from your ear, because these
products may damage it.
Your hearing aids are resistant to water, sweat and dust
under the following conditions:
• After exposure to water, sweat or dust, the hearing aid
is cleaned and dried.
• The hearing aid is used and maintained as described in
this user guide.
Always make sure that the hearing aids and
charger are dry and clean before charging.
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Daily
Hearing aid:
Inspect the earpiece for earwax and
moisture deposits. Clean the surfaces with a lint-free
cloth or use the small brush provided in the Charger Case.
Never use cleaning agents such as household detergents,
soap, etc. for cleaning your hearing aid. It is not
recommended to rinse with water. If you need to clean
your hearing aid intensively, ask your hearing care
professional for advice and information on filters or
drying capsules.
Chargers:
Make sure that charger inserts are clean.
Never use cleaning agents such as household detergents,
soap, etc. for cleaning your charger.
Weekly
Hearing aid:
Clean the earpiece with a soft, damp cloth
or with a special cleaning cloth for hearing aids. For more
in-depth maintenance instructions or for more than basic
cleaning, please see your hearing care professional. Clean
the charging contacts on the hearing aid with a soft,
damp cloth.
Chargers:
Remove dust or dirt from the charger inserts.
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11. Wireless accessories
A range of Phonak wireless accessories are available for
you to use with your hearing aid.
* The Phonak ComPilot
II
with neckloop or ComPilot Air
II
with clip to attach to clothing. They
also have basic remote control functionalities. For advanced control they can be used with the
Phonak RemoteControl App.
** Audio sources (e.g. MP3 Player, computer, laptop, tablet) can be connected to the streaming
device via Bluetooth or audio cable.
*** Clipped onto the speaker’s clothing for better understanding over distance.
Cell phone
Phonak streaming device*
Phonak EasyCall
II
with cell phone
Phonak RemoteMic***
MP3 Player/
Audio source**
Phonak TVLink
II
connected to TV
Phonak PilotOne
II
remote control
Phonak DECT phone
II
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12. Service and warranty
Local warranty
Please ask the hearing care professional, where you
purchased your hearing aid and chargers, about the
terms of the local warranty.
International warranty
Phonak offers a one year limited international
warranty, valid starting from the date of purchase.
This limited warranty covers manufacturing and
material defects in the hearing aid and chargers
respectively, but not accessories such as tubes,
earmolds, external receivers. The warranty only
comes into force if a proof of purchase is shown.
The international warranty does not affect any legal
rights that you might have under applicable national
legislation governing sale of consumer goods.
