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8.1 Local warranty 

Please ask the hearing care professional, where you 
purchased your hearing aid, about the terms of the local 
warranty.

8.2 International warranty 

Phonak offers a one year limited international warranty, 
valid starting from the date of purchase. This limited 
warranty covers manufacturing and material defects in 
the hearing aid itself, but not accessories such as 
batteries, tubes, earmolds, external receivers. The 
warranty only comes into force if a proof of purchase  
is shown.

The international warranty does not affect any legal 
rights that you might have under applicable national 
legislation governing sale of consumer goods.

8.  Service and warranty

Summary of Contents for Bolero Q Series

Page 1: ...Phonak Bolero Q User Guide...

Page 2: ...description 11 4 Step by step instructions for using the hearing aid 16 Step 1 Getting to know your hearing aid 16 Step 2 Battery preparation 19 Step 3 Inserting the battery 20 Step 4 Turning on the h...

Page 3: ...attery in hearing aids with a secured battery compartment 34 5 Care and maintenance 36 6 Troubleshooting 39 7 Wireless Accessories and FM systems 41 7 1 Wireless accessories 41 7 2 FM systems 42 8 Ser...

Page 4: ...k Bolero Q90 M312 Phonak Bolero Q90 M13 Phonak Bolero Q90 P Phonak Bolero Q90 SP Phonak Bolero Q70 M312 Phonak Bolero Q70 M13 Phonak Bolero Q70 P Phonak Bolero Q70 SP Phonak Bolero Q50 M312 Phonak Bol...

Page 5: ...ital hearing technology currently available on the market Please read these user instructions thoroughly in order to benefit from all the possibilities your new hearing aid has to offer With proper us...

Page 6: ...d to be supplemented by auditory training and instruction in lipreading 2 1 Hazard warnings The intended use of hearing aids is to amplify and transmit sound to the ears and hereby compensate for impa...

Page 7: ...kin irritation or accelerated accumulations of ear wax occur please check with your hearing care professional or physician In very rare cases the dome can remain in your ear canal when removing the he...

Page 8: ...n mentally challenged people and pets If swallowed consult a physician or hospital immediately External devices may only be connected if they have been tested in accordance with corresponding IECXXXXX...

Page 9: ...nd dust under the conditions listed in chapter 5 After exposure to any of these elements the hearing aid must be cleaned and dried as the hearing aid contains sensitive electronic parts I Protect your...

Page 10: ...avoid skin irritation You can return used batteries to your hearing care professional I Remove the battery if you are not using your hearing aid for a long period of time I X ray radiation e g CT scan...

Page 11: ...s On the following pages use the labeled drawings to identify the hearing aid and the earmold that you use The following table shows what battery you need for your hearing aid model Model Zinc air bat...

Page 12: ...a Right or left indicator right red left blue placed in the battery compartment b Battery compartment with ON OFF switch c Volume control d Program button e Microphone inputs f Hook sound output g Hea...

Page 13: ...a b c a d e 13 P and SP models Option B with dome Option C with SlimTip a Hearing tube b Earmold Dome detachable c Retention d Earmold SlimTip detachable e Removal handle...

Page 14: ...a Right or left indicator right red left blue placed in the battery compartment b Battery compartment with ON OFF switch c Program button or volume control d Microphone inputs e Hook sound output f He...

Page 15: ...a b c a d e 15 M312 and M13 model Option B with dome Option C with SlimTip a Hearing tube b Earmold Dome detachable c Retention d Earmold SlimTip detachable e Removal handle...

Page 16: ...the parts that are particularly important for each step are shown in green Step 1 Getting to know your hearing aid Take the hearing aid in your hand and try out the hearing aid controls This will make...

Page 17: ...rogram button Fig 1b 17 P and SP models To increase the volume press the volume control upwards To decrease the volume press the volume control downwards Fig 1a In order to change a hearing program pr...

Page 18: ...d M13 models Your hearing care professional can configure the push button as either a volume control or a program selector To increase the volume press the button on your right hearing aid To decrease...

Page 19: ...2 19 In order to change a hearing program press the button Fig 1d Step 2 Battery preparation Remove the protective foil from the new battery Fig 2 Wait for two minutes before inserting to activate th...

Page 20: ...g 3a Fig 3b 20 Step 3 Inserting the battery Take the hearing aid in your hand and open the battery door Fig 3a Insert the battery so that you see the symbol on the battery Fig 3b 4 Using the hearing a...

Page 21: ...nd close the battery compartment gently and carefully I Check if you feel resistance when closing the battery compartment Check to make sure the battery is correctly inserted and in the correct direct...

Page 22: ...This step shows you how to correctly insert the hearing aid The instructions apply for all hearing aid models The type of earmold determines how the hearing aid is inserted I Each hearing aid is indi...

Page 23: ...Fig 5a 23 Step 5 1 Identifying the hearing aid for the right and left ear Side indicator right red left blue...

Page 24: ...r earmold for the right ear red mark on the hearing aid see step 5 1 between your thumb and forefinger Fig 5b Take the earmold up to your ear Fig 5b Place the ear canal part of the earmold into your e...

Page 25: ...until it fits correctly Check the fit by running your finger over the bowl of the ear You know it fits correctly if when doing so you feel the contour of the bowl of the ear and not the hearing aid Fi...

Page 26: ...place the right hearing aid red mark on the hearing aid see step 5 1 behind your right ear Fig 5f Take the hearing tube between your thumb and forefinger Insert the dome deep enough into the ear cana...

Page 27: ...r canal a little more and you can rotate the dome until it fits correctly You have now successfully inserted the right hearing aid Now insert your left hearing aid in the same way marked in blue see s...

Page 28: ...nd the ear To increase the volume on a P or SP model for the M312 or M13 model refer to page 29 press the volume control upwards To decrease it press the volume control downwards using your forefinger...

Page 29: ...al can configure your hearing aid push button as either a volume control or a program selector To increase the volume on a M312 or M13 model press the button on your right hearing aid To decrease the...

Page 30: ...SP hearing aid press the program button displayed Fig 7a For a M312 or M13 hearing aid press the program button displayed Fig 7b If you press it again you change to the next program A signal indicate...

Page 31: ...aid with classic earmold Take the hearing aid behind your ear do not touch the tube and lift it above the upper part of your ear and then gently let go Fig 8a Use your thumb and forefinger to grasp t...

Page 32: ...cases the dome can remain in your ear canal when removing the hearing tube from the ear In the unlikely case that the dome does get stuck in your ear canal it is strongly recommended to see a physicia...

Page 33: ...tment Fig 9 Step 10 Changing the battery Your hearing aid will indicate with a double beep that the battery soon needs to be changed You typically have up to 30 minutes to change the battery however t...

Page 34: ...s Use a pen tip and put it into the notch shown Fig 11a Push the battery compartment downwards until it is open Fig 11b Push the battery out of the battery compartment with the tip of a pen Fig 11c In...

Page 35: ...Fig 11d Fig 11c Fig 11f Fig 11e 35 Close the battery compartment properly and check that it can t be opened by hand Fig 11f...

Page 36: ...roducts may damage it For your M312 P and SP hearing aid only Never wash or clean the microphone inputs see chapter 3 Doing so could cause it to lose its special acoustic features For your M13 hearing...

Page 37: ...a battery compartment allowing use of an audio shoe and universal FM receiver are no longer WaterResistant I Always remove your hearing aid before diving snorkeling waterskiing or other activities wh...

Page 38: ...al for advice and information on filters or drying capsules Weekly Clean the earmold dome or SlimTip with a soft damp cloth or with a special cleaning cloth for hearing aids For more in depth maintena...

Page 39: ...mprovement change the battery If the problem persists contact your hearing care professional Battery discharges too quickly Insert a new battery and make note of exactly how long it lasts Contact your...

Page 40: ...ase contact your physician For your M13 hearing aid only Hearing aid stops working after contact with water Rinse the hearing aid in fresh water and dry it with a soft cloth or tissue Open the battery...

Page 41: ...ss accessories Phonak has developed a broad range of wireless accessories for a convenient control of your hearing aid It includes remote controls wireless audio streaming devices for connection to TV...

Page 42: ...ing of a transmitter and a receiver For more information please visit www phonak com or ask your hearing care professional If you already have an FM system and need additional information please consu...

Page 43: ...cted to the sound source Cell phone TV etc transmitting the sound over distance to the receiver directly without disruptive background noises Receiver worn by the listener neckloop or connected direct...

Page 44: ...ing from the date of purchase This limited warranty covers manufacturing and material defects in the hearing aid itself but not accessories such as batteries tubes earmolds external receivers The warr...

Page 45: ...tress Damage caused by third parties or non authorized service centers renders the warranty null and void This warranty does not include any services performed by a hearing care professional in their...

Page 46: ...as the Radio and Telecommunications Terminal Equipment Directive 1999 5 EC The full text of the Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whos...

Page 47: ...1 This device complies with Part 15 of the FCC Rules and with RSS 210 of Industry Canada Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 thi...

Page 48: ...to radio communications However there is no guarantee that interference will not occur in a particular installation If this device does cause harmful interference to radio or television reception whic...

Page 49: ...ons equipment The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above mentioned directives This symbol indicates that the products describe...

Page 50: ...o pay attention to the relevant warning notices in these user guides Important information for handling and product safety The product is designed such that it functions without problems or restrictio...

Page 51: ...pressure 200 hPA to 1500 hPa The symbol with the crossed out garbage bin is to make you aware that this hearing aid may not be thrown away as normal household waste Please dispose of old or unused he...

Page 52: ...52 Notes...

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Page 56: ...Manufacturer Phonak AG Laubisr tistrasse 28 CH 8712 St fa Switzerland EU Representative Phonak GmbH D 70736 Fellbach Oeffingen Germany 029 0235 02 V1 01 2012 09 misyst Printed in Switzerland Phonak AG...

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