Phonak Roger Covert 2.0, User Manual

Page 1: ...User Guide RogerTM Covert 2 0 communications User Guide ...

Page 2: ...ttery door 12 2 Roger Covert main unit 13 2 1 Components 13 2 2 System description 14 2 3 Set up 19 2 4 Basic functions 25 2 5 Mobile phone Bluetooth functions 28 2 6 Communication 29 2 7 Connecting a new remote control Listening 32 2 8 Operation with Roger CarKit C 34 2 9 Advanced functionalities 35 2 10 SCA Security Configuration App 38 ...

Page 3: ...ary 44 2 15 Vibrator summary 45 3 Mini Microphone MM11 46 3 1 Overview 46 3 2 Wearing 46 3 3 Exchange filters 48 3 4 How to wear the microphone 49 4 SCA Security Configuration App 50 4 1 Where to download 50 4 2 Connection to computer 50 4 3 Usage of SCA 50 4 4 Firmware update 50 ...

Page 4: ...4 5 Support 51 5 1 Documents 51 5 2 e Learning 51 6 Troubleshooting 52 6 1 Roger Earpiece C 52 6 2 Roger Covert C Roger Covert 54 Dual C separable 6 3 Roger Remote C Roger Remote Dual C 55 ...

Page 5: ...ger Earpiece C 1 1 Components R o g e r E a r p i e c e C Roger Earpiece C beige or brown Transportation pouch containing batteries cerumen filters and Q tips Cleaning tools Softwraps C C Spray 4 W a x r e m ...

Page 6: ... 1 3 1 Switching On Off R o g e r E a r p i e c e C Battery compartment To switch the device off open the battery compartment entirely Removal handle Wax guard R o g e r E a r p i e c e C Operating time 20h Battery type Zinc Air size 10 ...

Page 7: ...rtain period of time remove the battery due to possible battery leakage Handle the battery door with care do not open excessively and insert battery from side Before insertion check wax guard is not obstructed with earwax that will reduce sound level See section 1 5 if exchanging the wax guard is necessary R o g e r E a r p i e c e C ...

Page 8: ...ps After removing the earpiece check the wax guard is not obstructed with earwax that will reduce sound level See section 1 5 if exchanging the wax guard is necessary Softwraps are used to reduce ambient noise or increase earpiece retention ...

Page 9: ...eep any other Roger device out of range during this process All receivers in range will be connected at the same time when pressing sync button for more than 2 seconds full range R o g e r E a r p i e c e C Roger CarKit C ON OFF SYNC 1s 2s 0 10 cm 0 4 inches R o g e r E a r p i e c e C ...

Page 10: ...ed by the Roger Earpiece C Refer to the dedicated section for beeps generated by the Roger Covert main unit Start up Detection of paired transmitter Exiting Sleep mode Connect Denegation Low battery Out of range R o g e r E a r p i e c e C Roger Transmitter ...

Page 11: ...rtment entirely will avoid humidity to remain within the Roger Earpiece C The wax guard avoids earwax to impair the audio amplifier Regularly exchange it following the provided instruction R o g e r E a r p i e c e R o g e r E a r p i e c e R o g e r E a r p i e c R o g e r E a r p i e c e R o g e R o g e r E a r p i e c e 1 2 3 ...

Page 12: ... case the battery door got broken you can order it as spare part to replace it E a r p i e c e p i e c e E a r p i e c e p i e c e E a r p i e c e E a r p i e c e E a r p i e c e E a r p i e c e E a r p i e c e E a r p i e c e click ...

Page 13: ...13 2 Roger Covert main unit 2 1 Components Roger Covert C Roger Covert Dual C separable Power supply MM11 supports Adapter Micro USB to jack socket or and or Roger Remote C Roger Remote Dual C ...

Page 14: ...14 2 2 System description 2 2 1 Roger Covert C Device description Minimic MM11 Micro USB socket On Off Button LED Connect Button LED Bluetooth Button LED PTT Buttons ...

Page 15: ...rt Dual C separable Device description Minimic MM11 Micro USB socket Radio connection On Off Button LED Connect Button LED Bluetooth Button LED PTT2 PTT button link to wired device PTT1 PTT button link to Bluetooth device ...

Page 16: ...16 2 2 3 Roger Remote C Device description Key ring holder PTT Button LED Connect battery status Volume mute button Tone and network switch button ...

Page 17: ...oger Remote Dual C Device description Key ring holder PTT1 PTT button linked to Bluetooth device LED Connect battery status Volume mute button Tone and network switch button PTT2 PTT button linked to wired device ...

Page 18: ...over 90 degrees or applying of strong pull forces on the cables might lead to cable defects and hence a malfunctioning of the device such as loss of communication or sound coming out of the radio loudspeaker Junction box Radio connector ...

Page 19: ...h Battery lifetime 3 months LED will light steadily only when charging with device OFF Charging with a powerback while on mission is possible Fully charge new device and recharge every 4 months if not used It s mandatory to use exclusively the cable delivered for charging Charging Fully charged Battery defective ...

Page 20: ...20 2 3 3 Switching On Off 2s Switched on Eingeschaltet Allumé Switched off Ausgeschaltet Eteint ...

Page 21: ...nnected No Roger Earpiece C in range Not a compatible receiver 1s 0 10 cm 0 4 inches R o g e r E a r p i e c e C 2s 1s 1s 1s 1s 1s Keep a distance of at least 2m to other Roger Earpiece C to avoid mixing at connection Quantity of paired earpieces isn t limited ...

Page 22: ... C or Roger Covert 2C can be edited with SCA Security Configuration App Keep a distance of at least 10m to other Bluetooth devices to avoid mixing at connection 60 seconds pairing window open 7s 1 0 2s 0 2s 0 2s 5s 5s Initiate search on communication device Confirm connection PIN 0000 Bluetooth device connected 2 3 Connect to Roger Covert C ...

Page 23: ...oning Transmission range for devices using the 2 4GHz spectrum is highly dependent upon the surroundings inside outside etc and absorption by the body Not wearing the Roger Covert unit as recommended will drastically impact performance ...

Page 24: ...24 It is recommended to thoroughly test the equipment in different conditions and surroundings to find the optimal wearing solution for you before using it for live operations ...

Page 25: ...ions Status is displayed for 15s LED Connect Reception unmuted Reception muted LED Bluetooth No Bluetooth connection Bluetooth device connected 1s 5s 5s LED On Off 2 5s 2 5s 100 61 1s 1s 60 50 2 5s 2 5s 49 31 1s 1s 30 20 2 5s 2 5s 19 11 1s 1s 10 0 ...

Page 26: ...26 2 4 2 Remote control battery check 2 4 3 Sending covert beep 2 4 4 Switching between Roger Covert CarKit networks Battery ok Battery 10 Recommended to exchange battery 7s 1s 2s ...

Page 27: ...27 2 4 5 Adjust listening volume 2 4 6 Mute Unmute listening 1s 2s Each press 3dB 12 9 6 3 0 3 6 9 12 R o g e r E a r p i e c e C R o g e r E a r p i e c e C R o g e r E a r p i e c e C Mute Unmute ...

Page 28: ...on Fonction Feedback Rückmeldung Feedback 1s 1x Pick up call 1s 4x End call 1s 2x Redial last number 2s 1x Reject incoming call or oder ou R o g e r E a r p i e c e C R o g e r E a r p i e c e C R o g e r E a r p i e c e C If activated configurable with SCA ...

Page 29: ...es at the same time is not possible By default Bluetooth device has priority In example above Bluetooth communication has priority and simultaneous beep on Priority can be changed permantely with SCA or temporarely see next chapter Caption Ø No communication CH1 Bluetooth device Rx Communication ongoing CH2 Wired device k Rx New incoming communication CH1 CH2 Listen to Rx Ø CH1 Ø Rx CH2 Rx k Rx CH...

Page 30: ...0 2 6 1 2 Roger Covert Dual C separable Priority channel switch Change to wired device Change to Bluetooth device Changes apply until next device s restart Both simultaneously Both simultaneously i 1s 1s ...

Page 31: ...n the remote control or 1 of the 2 of the Roger Covert C buttons both having the same function 2 6 2 2 Roger Covert Dual C separable To transmit press the PTT button on the remote control or the Roger Covert Dual C separable corresponding to the channel you want to communicate to ...

Page 32: ...32 2 7 Connecting a new remote control Switch on After power on a 30 seconds pairing window is open Both simultaneously 2s 1 2 i 0 10 cm 0 4 inches 1s ...

Page 33: ...33 3 Remote control connected No Roger Covert main unit in range Not a compatible device 2s 1s 1s 1s 1s 1s ...

Page 34: ...er this operation the Roger Earpiece C and the Roger Covert main unit are synchronized with the Roger CarKit C The earpiece will now receive audio directly from the CarKit The Roger Covert main unit will remain active to handle remote control and Bluetooth link but without transmitting to the earpiece 2 8 2 Switching network User can at any time switch between both stored networks Roger Covert mai...

Page 35: ...network NewNet After this operation a new Roger network and a new encryption key are created After this operation the earpiece and the remote control are disconnected from the Roger Covert main unit 2 9 Advanced functionalities 7s ...

Page 36: ...rce a reboot If the system is stuck in an undetermined state it might be required to force a reboot 7s 7s 2 9 3 Clear the list of known Bluetooth devices The known Bluetooth devices up to 3 devices will be cleared ...

Page 37: ...37 3x 1s 2 9 4 Initiate Bluetooth reconnection Initiate reconnection to the last connected Bluetooth device ...

Page 38: ...downloaded on our website 2 11 1 Exchange remote control battery Open rear compartment with a coin and exchange CR2032 battery 2 10 SCA Security Configuration App 2 11 Service Not to exert too much force to avoid damaging the compartment Battery door available as spare part if lost i Refer to the dedicated section of this document for further information about SCA ...

Page 39: ... can order Roger Covert main unit s battery and proceed with replacement by local technical service 2 11 4 Sending a device for repair When a device is sent by air freight for repair and you are unsure of the defectiveness of the battery it s mandatory to remove it to proceed compliance with IATA dangerous good regulations If necessary contact your sales representative for support ...

Page 40: ...t C Button Name Short press Long press Very long press On Off Status Switch On Off Connect Connect NewNet Bluetooth 3x initiate reconnection Pairing mode Button Short press Long press Very long press Forced reboot Erase known Bluetooth devices ...

Page 41: ...Switching Roger Covert CarKit networks Button Name Short press Long press Very long press PTT1 1x Pick up call 2x Redial last number 4x End call Reject call Button Short press Long press Very long press Pair remote control Display battery status Switching pri ority to CH1 Switching pri ority to CH2 2 12 2 Roger Remote C ...

Page 42: ...ery between 49 31 Blink fast Battery between 30 20 Blink slow Battery between 19 11 Blink fast Battery between 10 0 Blink fast USB connection with SCA detected Blink 2x Roger Earpiece C connected Blink 2x Roger Earpiece C not detected out of range Blink 3x Roger receiver not compatible Blink 1x NewNet defined Solid Earpiece Muted Blink fast Roger Covert C in pairing mode Blink slow Roger Covert C ...

Page 43: ... Remote Dual C Color Status Meaning Blink fast Battery check battery ok Blink fast Battery check battery low Blink 2x Roger Covert C connected Blink 2x Roger Covert C not detected out of range Blink 3x Roger Covert C not compatible ...

Page 44: ...cted link loss Bluetooth devices reconnected or call from Roger Covert accepted Successful pairing of remote control Less than 10 of battery remaining repeated every 10 minutes Less than 5 of battery remaining repeated every 10 minutes Volume control step Medium volume step Maximum volume step Feedback covert beep Short tone Long tone 2s Refer to section 1 4 for beeps generated at earpiece level I...

Page 45: ...nd of call repeated 3 times 5x long Call from Roger Covert accepted repeated 3 times 5 sec Less than 10 of battery remaining repeated every 10 minutes 2 x 5 sec Less than 5 of battery remaining repeated every 10 minutes If activated configurable with SCA ...

Page 46: ...aring MM11 is made of two microphones separated with a given distance allowing to perform sound processing Once attached the MM11 will turn avoiding microphones openings to be blocked by clothes Microphone A 17 mm Microphone B 3 2 1 Needle support ...

Page 47: ...47 3 2 2 Multifunctional support Multifunctional support can be used with the lanyard or the magnet delivered along It offers as well openings to stitch it ...

Page 48: ...48 3 3 Exchange filters Regularly check that microphone openings are not obstructed If necessary exchange the filters filters and tool are available in a set as spare part A B B B A 1 2 3 4 ...

Page 49: ...49 3 4 How to wear the microphone Waterproof clothes will drastically reduce voice pick up 15 cm 6 inch ...

Page 50: ...e cable delivered can be used for that purpose 4 3 Usage of SCA SCA can be used to configure or update firmware of Roger Covert main unit and Roger Remote control Roger Earpiece C cannot interact with SCA Parameters to configure or update procedure are described in SCA 4 4 Firmware update Firmware for Roger Covert main unit or Roger Remote control are embedded in SCA In case we release new firmwar...

Page 51: ...lable for download All user guides Technical note to set up Bluetooth connection between communication device Radio or PTT App and Roger Covert main unit Datasheets Safety Information 5 2 e Learning A e Learning module is available It brings the participant through all relevant aspects of the Roger Covert 2 0 https www phonak communications com en products roger covert 2 0 ...

Page 52: ...not selected Into mobile phone settings select for audio routing Roger Covert main unit as audio device for voice calls I permanently hear beeps The earpiece is not connected to Follow the Connect procedure the Roger Covert main unit The earpiece is out of range of Ensure to wear the devices as the Roger Covert main unit recommended Earpiece memorize two networks personal Switch to the transmitter...

Page 53: ...crease the earpiece volume Surroundings noises are very loud Use softwraps to attenuate surrounding noises The volume is too high and saturated The source volume on the communication Decrease the source volume device is too high The earpiece sounds metallic or robotic The Bluetooth link quality is weak on either Get the Roger Covert main unit transmitting or receiving side closer to the Bluetooth ...

Page 54: ...nder a cloth that Waterproof or windstopper block audio waves clothes are by nature impervious including to audio waves Voice pick up is in consequence drastically attenuated The microphone filters are obstructed The microphone filters shall be regularly verified and if necessary exchanged The surroundings are very noisy The speaker s voice level must be adapted to the surroundings noise level In ...

Page 55: ... s a 30 seconds window to proceed Remote Control battery is empty Change the remote control battery The remote control doesn t operate The battery is empty Change the battery The remote control is too far from Get the remote control closer the Roger Covert main unit to the Roger Covert unit For Bluetooth communication device the PTT functionality doesn t work The Roger Covert main unit and Roger C...

Page 56: ...06 2022 Sonova Communications AG All rights reserved Manufacturer Sonova Communications AG Herrenschwandweg 4 CH 3280 Murten Switzerland www phonak communications com ...