21
Problem
Possible Cause
The meter will not
turn on when a strip
is inserted.
The meter is defective or
the battery is low.
The meter is defective or
the battery is low.
The meter is defective or
the battery is low.
The test result is below
20 mg/dL (1.1mmol/L).
The meter does not
count down.
The meter display
turns off
abnormally.
"
LO
" display.
"
HI
" display.
The control test
result is out of
specified range.
(1) The check strip or
the meter is not
working properly.
(2) The strip is damaged.
The test result is higher
than 600 mg/dL
(33.3mmol/L).
The control solution or
test strip may be
outdated or defective.
The meter displays
"
E_4
"
as an error
message.
Solution
Replace the battery. If
the meter fails to operate,
Contact your local
distributor.
Call your doctor
immediately and follow
doctor's advice.Test
again.
Call your doctor
immediately and follow
doctor's advice.Test again.
Verify the Control Solution
and strip that have not
expired. If the meter fails
to operate properly, contact
your local distributor.
(1) Wipe and clean the
check strip gently and
try again.
(2) Using the new strip
to perform the test again.
(3) If error message
E_4
is still displayed on the
meter, then you can't
perform any more
glucose tests. Please
contact your local
distributor.
Replace the battery. If
the meter fails to operate,
C
ontact your local
distributor.
Replace the battery. If
the meter fails to operate,
C
ontact your local
distributor.
