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14.
WARRANTIES
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The Seller gives its Customers a one-year warranty from the receipt of the Products, accessories, control devices end
Kenos products included.
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It is a duty of the Buyer to check the goods at the time of delivery at the agreed destination. Complaints relating to
the state of the packaging, quantity, number or external characteristics of the products (apparent defects) must be
reported to the seller, under penalty of forfeiture of the guarantee, by means of a reservation noted on the transport
document upon receipt of the products; the transport document with the noted reservation must be forwarded to
the Seller by fax, e-mail, registered mail with notice of collection, within 8 (eight) days of receipt of the goods.
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The warranty covers manufacture and materials defects in the Products and it also covers if the Products do not
conform to the Product specification, excluding minor defects, if reasonably acceptable and that do not compromise
efficiency in their use.
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The warranty does not apply to any Product (including any component or other parts in such Products (such as
suction cups, filter elements, sealing’s, hoses, foam, etc.) or to the software of any Products) that it was used other
than the intended purpose, and: (a) has been subjected to abuse, misuse, negligence, improper storage, improper
handling, improper use, improper installation, abnormal physical stress, abnormal environmental or working
conditions, or use, application, installation, care, control or maintenance contrary to any applicable manual or
instructions for the Products issued by the Seller or good trade practice regarding the same; or (b) has been
reconstructed, repaired or altered by any persons or entities other than the Seller or its authorized representatives,
or have a defect as a result of fair wear and tear or willful damage or caused by subsequent damages caused by
other defective products.
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The product warranty set forth in this Section is the only warranty given by the Seller in relation to the Products. The
Customer may not rely, and has not relied, on any other information, statement or warranty (express or implied),
whether based on applicable law or otherwise. In any case, the compensation is limited to the price of the products
agreed between the parties and is excluded for indirect damages.
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During the warranty period, the Seller shall replace or repair, at its own expense, faulty products determined by the
Seller, in its sole discretion, to be covered by the warranty set out herein.
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It is at the Seller’s discretion whether a
faulty Product should be returned to the Seller for replacement or if it should
be repaired by the Seller at the location of the Customer. Any replaced Products shall become the property of the
Seller.
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The Seller is not responsible for the cost of fitting replacement parts or components of any Products in to any
products or alike of the Customer.
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These Terms & Conditions shall apply to any repaired or replaced Products by the Seller.
