Maintenance, Service, and Support
We recommend that you wipe gita clean regularly,
particularly the base of gita which tends to
accumulate dirt during walks. For the body, bin,
and lid a clean damp cloth works well.
The lenses are sensitive components and keeping
them clean is essential. Always use the provided
lens cleaning kit, never alcohol-based or abrasive
cleaners.
Don’t leave gita outdoors in the rain or exposed to
extreme temperatures. Although gita operates in
temperatures from 10°F to 110°F, exposure to
extreme heat or cold can affect the plastic
components and the battery’s performance.
Charge gita on a regular basis to ensure the
battery’s health. The battery pack makes sure that
the battery is being charged to just the right level.
Should you encounter a problem, you can find
additional documentation, detailed FAQs, and
Troubleshooting information online at
support.mygita.com. You can also directly contact
Customer Care.
Most issues can be fixed over the phone or through
a software update. Should this still not resolve your
issue, our team will decide on next steps. For
details please review the Piaggio Fast Forward
Terms of Sale online at
piaggiofastforward.com/
termsofsale.
Note: In the case of a problem, the mygita app
allows the Customer Care team to diagnose and
potentially resolve most issues from off site.
Without the mygita app remote diagnostics are
not possible and you may have to ship gita to our
support center at your expense. If, upon receipt,
the Customer Care team finds that the problem
could have been resolved remotely, you will be
charged for the exchange and return shipment. In
all other circumstances, so long as your gita is still
within its 12-month or 1000-miles-travelled
warranty (whichever comes first), Piaggio Fast
Forward will cover all shipping expenses.
How to reach Customer Care:
• (800) 791-0843
• support@mygita.com
Where to find additional
documentation, FAQs, and
Troubleshooting information:
• support.mygita.com
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