11
Warranty and support
In the case of a problem, the
my
gita app allows the
Customer care
team to diagnose and potentially
resolve most issues from off site. Without the
my
gita
app, remote diagnostics are not possible and you may
have to ship gita
mini
robot to our support center at
your expense. If, upon receipt, the
Customer care
team finds that the problem could have been resolved
remotely, you will be charged for the exchange and
return shipment. In all other circumstances, so long
as your gita
mini
robot is still within its 12-month or
1000-miles-traveled warranty (whichever comes first),
Piaggio Fast Forward will cover all shipping expenses.
How to reach Customer care:
(800) 791-0843
support@piaggiofastforward.com
Where to find additional documentation, faqs, and
Troubleshooting information:
knowledge.piaggiofastforward.com
From the date of delivery, your gita
mini
robot has a 12-month or 1000-miles-
traveled warranty, whichever comes first. For details please see the Piaggio
Fast Forward Terms of Sale online at
piaggiofastforward.com/termsofsale
.
Note: The miles-traveled information can be found on the gitamini
robot information screen of the mygita app.
WARNING: Opening, modifying, or tampering
with gitamini robot voids the warranty.