Pic Solution GoClic, Owner'S Manual

17

Troubleshooting

1. If the meter does not display a message after inserting a test strip: 

POSSIBLE CAUSE

WHAT TO DO

Battery exhausted. 

Replace the battery. 

Test strip inserted upside down or incompletely. 

Insert the test strip with contact bars end first and facing up. 

Use wrong test strips with this meter. 

The meter will not be able to perform a blood glucose 
test. Please use the correct GlicTest strip with this meter.

If the damaged GlicTest strip is inserted. 

The meter will not be able to perform a blood glucose 
test. Please insert a new test strip.

Defective meter or test strips. 

Please contact Consumers’ toll-free number for Italy 800 
900 080 and for France 01.55.93.26.48.

2. If the test does not start after applying the sample: 

POSSIBLE CAUSE

WHAT TO DO

Insufficient blood sample.

Repeat the test using a new test strip with larger volume 
of blood sample.

Defective test strip.

Repeat the test with a new test strip.

Sample applied after automatic switch-off 

(3 minutes after last user action).

Repeat the test with a new test strip.
Apply sample only when flashing ”   ” appears on the 
display.

Defective meter.

Please contact Consumers’ toll-free number for Italy 800 
900 080 and for France 01.55.93.26.48.

3. If the control solution testing result is out of range:

POSSIBLE CAUSE

WHAT TO DO

Error in performing the test.

Read instructions thoroughly and repeat the test again.

Control solution vial was poorly shaken.

Shake the control solution vigorously and repeat the 
test again.

Expired or contaminated control solution.

Check the expiry date of the control solution.

Control solution that is too warm or too cold.

Control solution, meter, and test strips should be at room 
temperature 20°C to 25°C (68°F to 77°F) before testing.

Defective test strip.

Repeat the test with a new test strip.

Meter malfunction.

Please contact Consumers’ toll-free number for Italy 800 
900 080 and for France 01.55.93.26.48.

Improper working of meter and test strip. 

Please contact Consumers’ toll-free number for Italy 800 
900 080 and for France 01.55.93.26.48.