p : 1300 667 579
www.pilotair.com.au
j)
The warranties specified herein do not apply to the following parts or conditions and cannot be
relied upon in the situation whereby:
i.
any Pilot Air product or part has been subject to misuse, negligence, accidental damage,
improper or inadequate use, inadequate maintenance or improper storage or been
operated under unusual conditions or continuously under excessive load;
ii.
the defect has been caused by the use of non genuine Pilot Air parts;
iii.
the defect or deterioration was due to normal use, fair wear and tear and exposure,
unless due to any defect in material or workmanship;
iv.
work was undertaken on any Pilot Air product or part by an unauthorised Pilot Air agent;
v.
the serial /model label has been removed from any Pilot Air product or part;
vi.
normal maintenance items/parts including valves and piston rings
k) Warranty repairs on all 240 Volt and portable units shall be on a back to base basis that the
Claimant is required to return the Product to the nominated warranty agent as advised by Pilot
Air, provided that such costs are not significant;
l)
The replacement or repair of any defective part or correction of operating faults under any
warranty specified herein is to be made only after Pilot Air, or its authorised representative, have
examined the unit to their satisfaction, with their decision being final.
m) In the circumstances where Pilot Air accepts or it is determined by Pilot Air that the claimant
has a valid claim under this warranty, and subject to paragraph (m) below, Pilot Air will bear all
of the claimant's reasonable and proximate expenses incurred as a result of claiming under this
warranty. The claimant is to inform Pilot Air in writing to the address identified below within 21
days from when the claimant first makes a claim under this warranty of all such claims and
expenses and provide it with copies of all receipts and invoices where relevant before any
reimbursement is made by Pilot Air to the claimant. The claimant is responsible for all other
costs of claiming under this warranty.
n) Pilot Air will not be responsible for any courier, transport or freight related costs whatsoever
associated with the return to it of any defective Product that have not first been approved by it.
Pilot Air reserves the right to first inspect any defective Product and decide how, if at all, the
defective Product is to be returned to it. Any unapproved courier, transport or freight related
costs will be to the claimant’s account.
