17/01/2020 / DC1 / Version2
Troubleshooting
If charging slows down or stops unexpectedly, check the car’s infotainment for
error messages.
Unplug the charger from the car - Make sure the cable and nozzle are not
damaged.
Check the signaling light on the charger. The number of red flashing light may
indicate the following issues:
Single fast flashing – Problem with switching elements
Two flashing lights – Problem with the residual current device
Three flashing lights – Problem with the PE or neutral wire
Four flashing lights – Overvoltage
Five flashing lights – High temperature
Six flashing lights – Unsupported charging mode
For further assistance, contact evsupport@thepilotgroup.co.uk
Troubleshooting
14
www.thepilotgroup.co.uk
