Technical Support
Getting Technical Support
If problems should occur with your Pinnacle Systems product, please check
first that the latest version of the software has been installed on your computer
system.
Pinnacle Systems provides a free, round-the-clock service, which enables users
to rectify problems themselves. You will be able to find answers to your
questions seven days a week, right around the clock.
You will find this technical support at:
http://www.pinnaclesys.com
Click
Support
and select your product from the product list. Select your product
again in the
Interactive Support
category and you will then be able to choose
from the following support options:
1. Frequently Asked Questions
This is the best way of obtaining answers to your questions. Here you will find
hundreds of technical problems and their solutions sorted by subject areas.
These are shown in the order of the 20 most frequently read questions. In
addition, you can also sort the documents according to problem categories. To
do this, use the pull-down
Category
menu.
Please use the search function to obtain answers to special questions.
2. Ask a Question and Get an Answer
Simply enter your question or the symptoms of your problem and you will
obtain a list of the most obvious solutions. If you do not obtain a satisfactory
solution, please rephrase your question. For example, instead of "I get error
messages" you could enter "I get error messages when installing the software".
Instead of entering a specific question, you can select one of the main functions
listed for your product or a general subject area from the pull-down
Category
list. The ten most frequently asked questions and the appropriate solutions in the
category that you have selected will then be displayed.
3. E-mail Support
If you are unable to find an answer to your questions with the help of our Web
site, Pinnacle Systems also offers technical support by e-mail. E-mails will be
answered as quickly as possible. Please use the
Ask a Question
box for this
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