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English
Troubleshooting
Check the following information before sending the product in for repairs.
Symptom
Cause
Action
An error occurred during the
operation of the this product.
The microcomputer in this
product is malfunctioning.
Press the reset button.
A file that should have been
saved cannot be found.
If there is insufficient space in
the storage areas of the microSD
card, the files will be overwritten
in order from the oldest files.
We recommend that you back up
any important files you want to
keep.
→
The shutdown time is set to
[Shutdown rightaway].
Adjust the shutdown time.
→
“Device settings” - “Delay
shutdown”
The product makes parking
mode files when you get in and
out of the vehicle.
The vibration when people get in
and out of the vehicle and the
movement of people are being
detected.
Adjust the sensitivity of the
sensors to use for detection.
→
“Device settings” - “Parking
sensitive”
There are many videos where
nothing happens in the files
recorded while parked.
The sensitivity of impact
detection may not be
appropriate.
My vehicle was hit while parked,
but a video file wasn't recorded.
An accident occurred during
driving, but a video file wasn't
recorded.
Look in the “NORMAL” video
recording file storage folder.
Event video files are saved to the
“NORMAL” folder, not the
“EVENT” folder.
→
There's no sound when I play a
video file.
The microphone setting may be
OFF.
Check the microphone settings
again.
→
