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2 • Printer Basics

2-18 

 SV61665 Rev. C

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Summary of Contents for AddressRight DA70S

Page 1: ...Operator Guide US International English Version AddressRight DA SeriesPrinter DA70S DA75S ...

Page 2: ...ion of Pitney Bowes We have made every reasonable effort to assure the accuracy and usefulness of this manual however we can not assume responsibility for errors or omissions or liability for the misuse or misapplication of our products Envelope Designer and SmartMailer are registered trademarks of Pitney Bowes Inc Microsoft and Windows are trademarks or registered trademarks of Microsoft Corporat...

Page 3: ... this equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Shielded USB cables must be used with this equipment to ensure compliance with the limits Use of unshielded USB cables is prohibited WARNING This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be...

Page 4: ...EU Only 1 6 Printer Parts and Locations 1 7 Chapter 2 Printer Basics Printer Features Overview 2 2 Setting Up a Job 2 3 1 Setting the Separator Gap 2 3 2 Centering the Input Guide under the Material 2 5 3 Setting the Feed Angle 2 6 4 Setting the Feed Ramp 2 8 5 Position the Side Guide 2 9 6 Loading Material 2 10 7 Adjusting the Media Thickness Knob 2 11 8 Adjusting the Exit Rollers 2 12 9 Printing...

Page 5: ...alling and Removing the Ink Jet Cartridges 3 5 Installing the Ink Jet Cartridges Color Black 3 5 Removing the Ink Jet Cartridges 3 6 CMYK Printing Alignment DA75S ONLY 3 8 Chapter 4 Troubleshooting Problems and Solutions 4 2 Feed Problems 4 2 Print Quality Problems 4 3 Interface Problems 4 4 Motor Problems 4 4 Barcode Problems 4 5 Other Problems 4 6 Appendix A Specifications Equipment Specificatio...

Page 6: ...m and click on Online Store To view and pay invoices online go to www pb com and click on My Account To view inventory go to www pb com and click on My Account For direct questions call 1 800 522 0020 Customer Service Representatives are available Monday through Friday 8 00 AM 8 00 PM ET Canada Contacts Product Name DA70S or DA75S For frequently asked questions or to order supplies go to www pitne...

Page 7: ...Contact Information List iv SV61665 Rev C Other Country Contacts Contact information is given in a separate publication supplied with the product ...

Page 8: ... explains what s in this guide and tells you how to order supplies and where to get more information about using your printer Welcome to the DA70S DA75S Ink Jet Printer 1 2 Using This Guide 1 2 System Requirements 1 3 Getting Help 1 3 Online Help 1 3 Printer Options 1 4 Ordering Supplies 1 4 Important Safety Notes 1 5 Printer Parts and Locations 1 6 ...

Page 9: ... Printer Basics Explains how to set up your printer to run a job Chapter 3 Printer Maintenance Describes how to keep the printer clean and functioning properly Chapter 4 Troubleshooting Contains a list of possible problems and their solutions Appendix A Specifications Provides hardware and material specifications Your printer will run at its best when your material conforms to our specifications A...

Page 10: ...tton If you re using programs such as Envelope Designer or SmartMailer press the F1 key while you re using the program to display information about the open screen Select the Help menu to display a list of topics or search for a term Refer to the documentation supplied with these programs for more information NOTE The availability of software varies by country Refer to your machine supplier for de...

Page 11: ...located near the machine and easily accessible Failure to properly ground the machine can result in severe personal injury and or fire Avoid touching moving parts or materials while the machine is in use Keep hands loose clothing jewelry and long hair away from all moving parts Do not remove covers or defeat safety interlock switches Covers enclose hazardous parts that should only be accessed by p...

Page 12: ...erating performance and could cause the equipment to malfunction Contact your machine supplier for required service schedule Read all instructions before attempting to operate the equipment Use this equipment only for its intended purpose Other Informational Cautions NOTES In case of an ink spill leaking ink or excessive ink accumulation immediately disconnect the power cord plug from the wall out...

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Page 14: ...ch is briefly described in the text that follows Refer to the figure below for component location 1 H Block Separators Adjust to the thickness of your material The gap between the H Block separator fingers and the feed rollers should be just enough to allow a single piece to feed through the printer 4 5 6 1 2 3 7 8 9 10 11 ...

Page 15: ...e material 6 Control Panel Use the control panel buttons to access printer menus define print options run the print job position the print carriage and turn the printer on and off line 7 Interface Panel Not Shown Located on the lower part of the rear cover the panel has the ON OFF switch USB and Ethernet cable connectors and power cord receptacle See figure on page 1 9 8 Side Guide Helps confine t...

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Page 17: ...1 Introduction 1 10 SV61665 Rev C This page is intentionally blank ...

Page 18: ... 2 3 2 Centering the Input Guide under the Material 2 5 3 Setting the Feed Angle 2 6 4 Setting the Feed Ramp 2 8 5 Position the Side Guide 2 9 6 Loading Material 2 10 7 Adjusting the Media Thickness Knob 2 11 8 Adjusting the Exit Rollers 2 12 9 Printing a Test Piece 2 13 Printer Driver Software 2 13 Selecting Printer Properties 2 13 Using the Control Panel 2 14 Using the Menus 2 15 Using the Main ...

Page 19: ... of characters per line the number of lines character size font interface barcode material size and graphics Print Qualities Draft Letter Executive with optional Light Mode Internal Fonts 13 14 including Code 3 of 9 Barcode Font Size Font size refers to the size of each typeface The printer uses from 4 to 144 point size for internal or downloaded fonts Media Size The printer can print on the follo...

Page 20: ...u run material that falls within our published specifications Please see Appendix A Specifications for complete material specifications 1 Setting the Separator Gap Whenever you switch from one material type to another you need to set the gap between the separators and the feed roller before printing begins NOTE There are three positions of the H Blocks Lever fully down adjusted to media thickness ...

Page 21: ... and the feed roller Setup Example Using 10 or DL Envelopes A When you set the feed gap for a 10 or DL envelope note that the width of the envelope will fall completely under the inside and middle H Blocks but only half way under the outer H Block Follow steps B through D to fix this B Remove the side guide C Place a second envelope next to the first under the outer H Block Place the second envelo...

Page 22: ...ce of material in the feed area up against the support plate B Unlock the knob on the input guide slide by turning counterclockwise C Slide the input guide forward or back as required to center it under the sample piece of mail D Turn the lock knob clockwise to secure the input guide Knob Slide input guide forward or back to center under mail ...

Page 23: ... center 45 degree angle Light material adjust to a high angle To make the adjustment A Unlock the knob on the input guide slide by turning counterclockwise B Move the input guide up or down as required by sliding the retaining knob C Turn the lock knob clockwise to secure the input guide NOTE Center line of the knob aligns with relative number of the scale Refer to the scale on following page Knob...

Page 24: ...40 to 380 g m2 stock post card The center of the knob aligns with number 12 for typical 8 1 2 x 11 or A4 copy paper The center of the knob aligns with number 3 for a typical 10 or DL envelope NOTE The settings shown above are suggested settings You can adjust the input guide accordingly up or down until the desired feed throughput is achieved ...

Page 25: ... B With the Feed Gap properly set for one piece of media slide the ramp down C Add a stack of media and adjust the ramp downward until the first piece of media is resting half way down the angle of the ramp surface as pictured below NOTE This picture is shown without the side guide for ease of illustration ...

Page 26: ...against the media To position the side guide A Place a sample piece or trial stack of material in the input area B Slide the side guide until it almost touches the stack of material C Check that there s about 1 16 2mm clearance the thickness of a dime between the side guide and the stack NOTE Proper clearance is important If you push the side guide tight up against the stack it could impede feedin...

Page 27: ...t surface making sure that the stack is square D Shingle the stack as you load it into the input area Load envelopes so the side to be printed faces up Flaps should be down and oriented away from the feed roller flaps trailing E Position the right edge of the envelopes flush against the support plate Begin with just a few envelopes to start the stack and get the proper contour then add several mor...

Page 28: ...the knob counter clockwise to close the gap until the desired quality of printing is obtained NOTE Adjusting the media thickness knob too far counter clockwise may cause smearing or jamming A NOTE ABOUT PRINT QUALITY This printer is designed to feed and print on a range of materials with various finishes and coatings However the sharpness of the print may vary with different materials depending on...

Page 29: ... press and imprint a faint impression at incremental distances on the material If this happens move the roller or rollers toward the nearest clear zone that is an area free of printing Output Stack Height The output stacker holds up to five inches of material before it becomes necessary to remove the stack from the bin The optional power stacker increases capacity to 300 10 or DL envelopes NOTE As...

Page 30: ...ngs 2 Click Printers The Printer window displays 3 Right click the Pitney Bowes printer icon then left click the Properties option The Properties window opens and displays seven tabs each of which allows access to different printer options An explanation of the items on each tab is available by doing the following Right click an item to display the What s This button Right or left click this butto...

Page 31: ...o has online help The buttons on the control panel perform the following functions This Button Does This ON LINE Toggles switches between ON LINE communicates with host and OFF LINE no communications with host Note that the functions of two buttons Eject and Cartridge vary depending on whether the printer is ON LINE or OFF LINE Eject minus When printer is OFF LINE press to eject the last printed p...

Page 32: ...ccess the menu options To select an option 1 Press the ON LINE button until the LCD message displays OFF LINE 2 To access the MAIN MENU press the Menu button 3 To access the SETUP MENU press and hold the Menu button for four 4 seconds 4 Press the plus or minus buttons to move through the list of menu options 5 When the appropriate menu option appears press the Enter button to display the choices a...

Page 33: ...OPTIONS 1 ADDRESS LAYOUT A DISTANCE TO RIGHT B DISTANCE TO BOTTOM C LINE SPACING D INVERTED PRINTING E ORIENTATION F ORIENTATION CONTROL 2 PRINT QUALITY A QUALITY B LIGHT MODE 3 FONT A NAME B SIZE C BOLD D ITALIC 4 BARCODE U S Only A LOCATION B 9 DIGIT ON OFF C BAR WIDTH 5 ADDRESS RECOVERY A GET ADDRESS BATCH B GET ADDRESS INTER C CLEAR MEMORY 6 CLEAR COUNTER 7 IMAGE OVERLAY A CAPTURE OVERLAY B CL...

Page 34: ...ENVELOPE AUTO EJECT A AUTO EJECT MODE B DELAY 10 ROM REVISION 11 PRINT HEAD MAINT A HEAD MAINTENANCE B MAINT CYCLE TIME 12 BUNDLE BREAK 13 TRAY BREAK A ENABLE DISABLE B BREAK CHARACTER C BREAK CHARACTER COUNT D CHAR ORIENTATION E BREAK LOCATION F PRINT BRK CHARS G BRK PAUSE TIME 14 LOW INK WARNING A DISPLAY WARNING B WARNING THRESHOLD C STOP WHEN EMPTY 15 LOGGING SETTINGS A ENABLE LOGGING B LOGGIN...

Page 35: ...2 Printer Basics 2 18 SV61665 Rev C This page is intentionally blank ...

Page 36: ...ve Maintenance 3 2 Print Quality Problems 3 2 Cleaning the Exit Rollers 3 3 Cleaning the Sensor 3 3 Cleaning the Printhead Shaft 3 3 Cleaning the Floor Assembly and Top Cover 3 4 Purging the Printhead 3 4 Installing and Removing the Ink Jet Cartridges 3 5 Installing the Ink Jet Cartridges Color Black 3 5 Removing the Ink Jet Cartridges 3 6 CMYK Printing Alignment DA75S ONLY 3 8 ...

Page 37: ...ers with isopropyl denatured and rubbing alcohol only Use of any other cleaning solvents will void all warranties Keep petroleum based cleaning solvents away from rubber or plastic parts Anything but alcohol will cause premature breakdown of the rubber compound Print Quality Problems The print head performs a self cleaning cycle periodically If print quality is unacceptable try the following Adjus...

Page 38: ...remove the ink from the rollers Cleaning the Sensor A film and or dust can build up on the sensors and cause misfeeds of the material Lift the transport door and use compressed air to blow dust from the sensors Cans of compressed air are available from many computer supply houses Cleaning the Printhead Shaft Periodically wipe the printhead shaft clean with a dry soft lint free cotton cloth DO NOT ...

Page 39: ...s 2 Press the or buttons to scroll through the SETUP MENU options until 3 PURGE PRINT HEAD appears on the LCD panel 3 Press the Enter button to select this option 4 To select Purge Printhead cycle press Enter when the Purge Printhead message displays 5 Press the button YES to enable this option The printer will display Please wait print head being purged 6 Press the Menu button to back out of the ...

Page 40: ...75S before you can print To begin 1 With the printer on press the ON LINE key until the display reads OFF LINE 2 Open the back cover of the printer 3 Press the Cartridge key on the control panel to move the carriage to the middle of the printer Do not attempt to move the carriage by hand Doing so can result in damage to the carriage assembly 4 Remove the cartridge from its shipping container by pe...

Page 41: ... CMYK Printing Alignment procedure in this chapter Removing the Ink Jet Cartridges To remove or replace the ink jet cartridges follow these steps 1 With the printer on press the ON LINE button until the printer displays OFF LINE 2 Open the printhead cover 3 Press the Cartridge key on the control panel This moves the carriage to the middle of the printer Do not move the cartridge by hand ...

Page 42: ...ntenance 3 3 7 SV61665 Rev C 4 To remove the ink jet cartridge place your thumb on the grooved surface and press down slightly then tilt towards you until it pops loose 5 Lift the print cartridge out of the cradle ...

Page 43: ...cartridge if you haven t done so already The Press a key when print heads replaced prompt displays Press any key to continue 4 When the Reset color or black Ink prompts displays press Cartridge to reset the ink if you have just installed a new cartridge otherwise press Eject if all you need to do is the alignment procedure 5 When the ALIGN INK CARTRIDGES prompt displays press 6 When the COLOR ALIG...

Page 44: ...n the envelope NOTE The number you selected is highlighted underlined and all lines on the envelope should now be aligned 10 Press MENU to return to the alignment choice window 11 Press or to move to the vertical alignment screen 12 Insert an envelope into the printer and press Enter The vertical adjustment prompt displays and the sample shown on the next page prints on the envelope 1 2 3 4 5 6 7 ...

Page 45: ...ert an envelope into the printer and press Enter The vertical adjustment prompt displays and the sample shown on the next page prints on the envelope NOTE The number you selected will be highlighted and all lines on the envelope should now be aligned 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Color Cartridge Line on Top Black Cartridge Line on Top Black Cartridge Line on Bottom Color Cartridge Line on Bo...

Page 46: ... Press Menu twice to return to the normal ON LINE screen 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 When correct pattern is selected all lines should be straight Number Selected Highlighted Both Black and Color Cartridge Lines Together Aligned Aligned ...

Page 47: ...3 Printer Maintenance 3 12 SV61665 Rev C This page is intentionally blank ...

Page 48: ...s chapter lists some common printer problems and offers suggestions on how to fix them Problems and Solutions 4 2 Feed Problems 4 2 Print Quality Problems 4 3 Interface Problems 4 4 Motor Problems 4 4 Barcode Problems 4 5 Other Problems 4 6 ...

Page 49: ...sics for more information Dirty feed rollers Clean the feed roller with alcohol DO NOT use any other solvents or detergents They could damage the feed rollers Paper dust present yellow or white residue blocking feed sensor Clean sensor with compressed air See Chapter 3 Printer Maintenance for more information Too much material in feeder too heavy Weight of stack must be 20 lbs 9kg or less Remove s...

Page 50: ...thickness knob is adjusted too low Try using less glossy material Check exit idler rollers Address Printing is not Sharp Incorrect media thickness knob setting Also unsuitable material Check whether media thickness knob is adjusted too high Print quality is less sharp when using Tyvek recycled or glossy media Unwanted Bolding Escape sequence turning on bold or bold selection in printer s menu opti...

Page 51: ...nnection bad printer controller board Use appropriate printer driver replace USB or Ethernet cable Make sure cable connections are tight If the problem still persists call for service Clear memory Cycle power turn printer off then on Motor Problems Problem Reason Solution Motor Turning but No Feed Roller Movement Mechanical problem Call for service ...

Page 52: ...serted between the 5 4 ZIP Code per local postal specifications Address too low Verify the bottom of the last line of the address field is not less than 5 8 16mm from bottom edge of the media Address too High Address field is within 1 10 2 5mm of the top edge of the media Move address field down to within local postal specifications Barcode Fails MERLIN Standards at USPS U S Only Mail does not mee...

Page 53: ...er 2 Printer Basics for more information Shuttle Jam Media thickness knob is set too low for material Open the transport door and adjust the media thickness knob See page Chapter 2 Printer Basics for more information Lower rail shaft dirty Wipe lower rail shaft clean Out of Memory The printer can run out of memory when downloading fonts or graphics This generally means you re trying to use a graph...

Page 54: ...A 1 SV61665 Rev C Appendix A Specifications This Appendix contains detailed hardware and material specifications for the printer Equipment Specifications A 2 Material Specifications A 9 ...

Page 55: ...ight 50 lbs 23 kg including high capacity print cartridges and catch bin Electrical 100 240 Vac 50 60 Hz 5 0A Agency Approvals cTUVus TUV Rheinland GS Refer to the FCC and CE statements at the front of this guide for more information Interface USB and Ethernet Control Language PCL5 modified Address Recovery Memory buffer holds a maximum of 99 addresses ...

Page 56: ...e options Print Quality With Light Mode set to ON With Light Mode set to OFF Executive 600 x 300 DPI 600 x 600 DPI Letter 300 x 300 DPI 300 x 600 DPI Draft 200 x 300 DPI 200 x 600 DPI Fonts Resident Fonts Arial Comic Sans MS Courier New Georgia Impact Kino MSLogo Symbol Tahoma Times New Roman Trebuchet MS Verdana Webdings Wingding an OCR A font and a Code 39 font All fonts are scalable from 4 to 1...

Page 57: ...ion Delivery point barcode is generated by transmitting the three digits The printer is capable of printing planet barcode used for delivery confirmation services The printer is also capable of printing any barcode rendered by a Windows true type font 2 Dimensional The printer is capable of printing an USPS Certified IBIP barcode as well as all types of 2 D barcodes defined for the countries UK Ca...

Page 58: ...t 200 dpi or 50 msec piece 600 x 600 dpi increase the per piece time by the larger of 28 5 of the time per piece at 200 dpi or 115 msec piece Minimum throughputs for Destination address 3 lines with an additional 1 25mm tall IBIP variable graphic 600 x 200 dpi 3300 letters per hour lph 600 x 300 dpi increase the per piece time by the larger of 150 of the time per piece at 200 dpi or 800 msec piece...

Page 59: ...below NOTES All edges are viewed from the front surface of the material Two clear zones each 0 3 7 6mm wide are required on the piece of mail to allow clearance for the exit rollers Printing is allowed to the top edge of the media however print quality will be degraded The lower 5 8 16mm of the material is reserved for the lower right barcode when it is used Feed Direction Left Right Leading Edge ...

Page 60: ...ular Horizontal within 1 5 mm Vertical within 1 5 mm Skew within 1 degree For other media Horizontal within 3 0 mm Vertical within 3 0 mm Skew within 2 1 2 degrees Environmental Limits Operating Conditions Temperature 55 to 95 F 12 to 35 C Humidity 8 to 80 Maximum Wet Bulb Temperature 80 F 27 C Storage Conditions Temperature Printer 15 to 120 F 23 6 to 35 2 C Humidity Supplies 5 to 95 Maximum Wet ...

Page 61: ...a Recommended Usage This machine has been tested under many different conditions We recommend that you do not exceed the usage levels specified below Monthly usage is 250 000 pieces 86 000 pieces per month typical NOTE Usage beyond these recommended cycles is not covered under your Equipment Maintenance Agreement Product life is 5 years or 15 000 000 cycles ...

Page 62: ...ical dimensions 6 x 9 15 25 x 23cm or larger Booklets have an opening along their long edge which is covered by a flap with an adhesive seal Catalog envelopes have an opening along their short edge which is closed by a flap with an adhesive seal Postcards have no folds or bends The printable side may have a higher surface roughness than the non printable side Self mailers may be of C Z or half fol...

Page 63: ...mm 5 1 2 Baronial 4 3 8 x 6 3 4 110 x 171 mm 6 Baronial 4 3 4 x 6 1 2 121 x 165 mm 7 3 4 Official 3 7 8 x 7 1 2 98 x 190 mm 7 Official 3 3 4 x 6 3 4 95 x 171 mm 8 5 8 Official 3 5 8 x 8 5 8 92 x 219 mm 9 Official 3 7 8 x 8 7 8 98 x 225 mm 10 Official 4 1 8 x 9 1 2 104 x 241 mm 11 Official 4 1 2 x 10 3 8 114 x 263 mm 12 Official 4 3 4 x 11 120 x 279 mm 14 Official 5 x 11 1 2 127 x 292 mm Monarch 3 ...

Page 64: ...B 1 SV61665 Rev C Appendix B Glossary This Appendix contains a glossary of terms related to your Address Printer and Computer ...

Page 65: ...ss of removing dried ink from the nozzles of the ink jet cartridge Configuration The settings used by the printer to communicate with the computer Also the internal settings in the printer that control the print job Control code The instructions sent to the printer to describe how to perform the print job Control panel The buttons and display that are used to manually change the printer s settings...

Page 66: ...ct the printer to change printing options Escape character A special non printable character used to instruct the printer to change printing options Escape sequence Commands sent beginning with the escape character that instruct the printer to change printing options fonts page orientation etc Feed gap Adjustable opening between the ends of the H Block Assembly fingers and the Feed Rollers so the ...

Page 67: ...ilt in fonts supplied with a printer Jam See Paper Jam Letter quality Print resolution which saves ink and still provides a high quality document Lines per inch The number of lines printed in one vertical inch Menu directories The list of available printer controls that appear on the bottom of the LCD display A directory can contain other directories called sub directories Off Line A condition in ...

Page 68: ...ack of the printer where the line cord is connected Print cartridge A removable container that holds ink for printing Print quality Refers to the resolution or level of sharpness of the printed image Printer driver See Drivers Record A collection of related fields that make up the name and address of an individual in a mailing list file Sans serif A font typeface that contains no serifs or finishi...

Page 69: ...o a computer This protocol supports automatic device detection for plug and play installation It also it supports daisy chaining and branching for hot plug and play capability without disturbing running applications USB also supports the SBP serial bus protocol which allows data transfers to PC peripherals SBP allows bigger files to be sent asynchronously across the bus There are several USB stand...

Page 70: ...I 1 SV61665 Rev C Index ...

Page 71: ...ge A 2 Control Panel 1 7 D Downloadable Fonts A 3 E Effective Print Area A 5 Electrical Specifications A 2 Envelope Sizes A 10 Environmental Limits A 8 Ethernet Cable 1 2 Exit Rollers 2 12 F Side Guide 2 9 Feed Gap setting 2 4 Feed Ramp 1 7 2 8 Font Size 2 2 Fuzzy Printing 4 3 G Getting Help 1 3 Glossary B 2 B 3 B 4 B 5 B 6 Glossy Material Print Quality 2 11 H Heavy Material 2 6 I Ink Jet Cartridg...

Page 72: ...on Available A 3 Print Position Accuracy A 7 Print Qualities 2 2 Purging Printhead 3 2 3 4 R Recommended Usage A 8 Recycled Material Print Quality 2 11 Resident Font Enhancements A 3 Resident Fonts Listing A 3 S Separator Gap 2 3 Setup Adjustments Exit Rollers 2 12 Feed Fence 2 9 Media Thickness Lever 2 11 Output Stack Height 2 12 Separator Gap 2 3 Shingling Stack 2 10 Shuttle Jam 4 6 Side Guide 1...

Page 73: ...A 3 Stacker Capacity A 5 Weight A 2 Speed Printer 2 2 Stacker Capacity A 5 T Technical Support iii Test Piece 2 13 Troubleshooting Address Printing is not Sharp 4 3 Address Smudging 4 3 Address too High 4 5 Barcode Lower Right is not Printing 4 5 Intermittent Feed 4 2 Memory Card Error 4 6 No Print 4 3 Out of Memory 4 6 Shuttle Jam 4 6 Unwanted Bolding 4 3 Tyvek Print Quality 2 11 U Unwanted Boldi...

Page 74: ...ce or Supplies Printed on recyclable paper 2006 Pitney Bowes Inc All Rights Reserved Printed in the USA or Canada 5500 Explorer Drive Mississauga Ontario L4W 5C7 www pitneybowes ca Elizabeth Way Harlow Essex CM19 5BD United Kingdom PB Form SV61665 Rev C 8 06 sv61665revC ...

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